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TALKSWITCH DOCUMENTATION
VOIP NETWORK
CONFIGURATION GUIDE
RELEASE 6.10
CT.TS005.002606
®
AN S WER S WITH IN TEL L IG EN C E
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INTRODUCTION About this guide This guide will help you plan and configure a TalkSwitch system to use VoIP (Voice over IP) in order to: • Use IP phones as external IP extensions. Set up a multi-location TalkSwitch VoIP network. Subscribe to a VoIP service provider. Where to go for further information You can find additional documentation: Within the TalkSwitch management software by clicking the Help icons. By choosing Start > Programs > TalkSwitch 6.10 > Documentation. On the TalkSwi
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ABOUT VOIP VoIP-enabled TalkSwitch units route VoIP calls over the Internet or private IP network, and other calls over the traditional telephone network. VoIP-enabled TalkSwitch units use the industry-standard Session Initiation Protocol (SIP) for VoIP calls. In this guide the term SIP is often used in place of VoIP. About SIP servers A VoIP network requires a SIP server to manage calls across the network. The SIP server contains registration information for all SIP devices in the network.
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CONNECTING TO A NETWORK Each location requires a high-speed connection to the Internet or private IP network that is sufficient for VoIP calls. This is required for a location using an external IP extension, TalkSwitch VoIP network, or service provider VoIP network. Connecting to local and IP networks Set up a LAN (local area network) with an Ethernet switch, router, and modem or gateway. The Ethernet switch can be integrated into the router. Connect a computer to the LAN for configuring the
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CONFIGURING IP ADDRESSES Starting the TalkSwitch management software 1. Double-click the TalkSwitch Configuration 6.10 icon on your desktop. You can also select Start > Programs > TalkSwitch 6.10 > TalkSwitch Configuration 6.10. The TalkSwitch Management Software window appears, and the software attempts to detect your TalkSwitch unit. 2. Select your language. You can select English, Français or Español. 3. Once the software detects your TalkSwitch unit, click Configure Auto- Detected TalkSwi
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1. Select the IP Configuration page. By default, Obtain IP and DNS information automatically is selected and the area shows IP addresses from the router. 2. Change Obtain IP and DNS information automatically to Use configured IP and DNS information in order to lock in the IP addresses. 3. In some cases, the System IP Settings area may be blank because your router has not delivered the IP addresses. If so, enter the following IP addresses from your LAN administrator: a) Enter a static IP addr
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Setting the public IP address If you are setting up an external IP extension, or the SIP server of a TalkSwitch VoIP network, you must configure a public IP address for the TalkSwitch system. Some service provider VoIP networks also require the TalkSwitch system to have a public IP address. 1. Set the Type of public address. Choices are: Dynamic public IP address — This is the default setting. Your ISP (Internet Service Provider) will assign different public IP addresses to your locati
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2. If you selected Dynamic public IP address, enter the Fully qualified domain name (FQDN). Get the FQDN from your ISP. A DDNS (Dynamic Domain Name Service) provider such as www.dyndns.com matches your dynamic IP addresses to your FQDN, so your TalkSwitch VoIP network or external IP phones will continue to work when the IP address changes. If your router supports DDNS, ensure it supports your DDNS provider, and configure it to update the DNS servers. If your router does not support DDNS, d
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If you are setting up external IP extensions, a TalkSwitch VoIP network, or a VoIP service that doesn’t handle port forwarding, port forwarding is required. If port forwarding is required, and your router supports uPNP (Universal Plug and Play), ensure uPNP is enabled. The TalkSwitch system will use uPNP to automatically set up port forwarding, and the Automatic (uPNP Enabled) link will appear. No router configuration is required. If port forwarding is required but your router doesn’t suppor
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d) Set up port forwarding using the information from the Manual Port Mapping window. See your router documentation for instructions on how to map ports. For information on configuring routers and mapping ports, visit http://www.portforward.com/english/routers/port_forwarding/ routerindex.htm. 4. To check the status of each port through the firewall, click Check Firewall. The Test Firewall window appears. 5. Select the services you want to check. 6. Click Test Ports. The system will check the
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3. Map the following ports (Type: UDP) to the TalkSwitch units. These RTP ports forward voice traffic to the TalkSwitch system by default. VoIP Lines/ Unit 1Unit 2Unit 3Unit 4 Unit 4 6000–6006 6010–6016 6020–6026 6030–6036 8 6100–6114 6200–6214 6300–6314 6400–6414 If required, you can map different ports. In this case enter the first port in the Starting RTP port box of the VoIP Settings window. 4. If you are setting up external IP extensions, map port 69 (Type: UDP) to the TalkSwitch unit a
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EXTERNAL IP EXTENSIONS Warning: Calls to an emergency service number (e.g. 911) using an external IP extension will not send the correct address to the emergency operator. We strongly recommend that you apply a warning label to any external IP extension stating: 1. Calls to emergency services should not be placed from this phone. 2. If an emergency call is made from this phone, you must provide your address to the emergency operator. An external IP extension is an IP phone located outside the
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To set up an external IP extension, use the following steps: 1. Add the external IP extension, as described in Adding IP Phones to TalkSwitch. Procedures are available for adding TalkSwitch, Polycom, Grandstream, Counterpath and selected other phones (depending on the market). 2. Verify operation of the external IP extension: a) Select the Local Extension/Fax page. b) Select the external IP extension. c) Confirm Registered is Yes, and the Phone URL appears in the IP Extension Details area. 3.
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TALKSWITCH VOIP NETWORK A TalkSwitch VoIP network has at least one SIP device at each location. A SIP device is a VoIP-enabled TalkSwitch unit, IP telephone or SIP gateway. One TalkSwitch unit in the network acts as the SIP server. The other SIP devices are SIP clients. A user, auto attendant or call cascade can dial a three-digit VoIP number (ranging from 250 to 299) to reach an extension, auto attendant or voice mailbox at any location. For example, the following illustration shows a Tal
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SETTING UP A TALKSWITCH PROFILE FOR THE SIP SERVER The TalkSwitch profile for the SIP server shows registration details and contains authentication information. 1. Start the TalkSwitch management software, and connect to the TalkSwitch system that will act as the SIP server. 2. Select the VoIP Configuration page. 3. Select Profile TS, which is for configuring the TalkSwitch profile. 4. Select the This TalkSwitch location is the proxy/registrar check box. 5. Set Registrar authentication
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SETTING UP A TALKSWITCH PROFILE FOR A SIP CLIENT The TalkSwitch profile for a SIP client contains registration details and authentication information. 1. Start the TalkSwitch management software, and connect to the TalkSwitch system that will act as the SIP client. 2. Select the VoIP Configuration page. 3. Select Profile TS, which is for configuring the TalkSwitch profile. 4. Leave the This TalkSwitch location is the proxy/registrar check box cleared. 5. Enter the Current public IP addre
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CONFIGURING VOIP NUMBERS FOR A TALKSWITCH VOIP NETWORK A VoIP number is like a telephone number, and is used to dial a TalkSwitch system at a particular location. Each VoIP number must be unique (i.e. only used at one location). VoIP numbers 250 to 299 permit direct dialing from any extension, auto attendant or call cascade to any extension, auto attendant or voice mailbox in the TalkSwitch VoIP network. No line hunt group number is required. Longer VoIP numbers can also be used, but the u
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SETTING UP LINE HUNT GROUPS IMPORTANT: Ensure at least one line hunt group uses telephone lines that can reach emergency services. If a VoIP-enabled TalkSwitch unit is present, line hunt group 88 uses the TalkSwitch VoIP network by default, and the other line hunt groups use telephone lines. You can modify these default settings as described on page 24. Note that the user does not have to dial the line hunt group number before VoIP numbers 250–299: these automatically use the TalkSwitch VoIP
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VERIFYING THE TALKSWITCH VOIP NETWORK If you are configuring the TalkSwitch profile for the SIP server, the window enables the View Registrar Entries button. Clicking the button shows the Registrar Entries window with a list of VoIP numbers, their IP addresses and port numbers, and the number of seconds until their registrations with the SIP server will expire. 1. Select the VoIP Configuration page. 2. Select Profile TS, and then click View Registrar Entries. The Registrar Entries window ap
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SERVICE PROVIDER VOIP NETWORK Using a service provider VoIP network requires at least one VoIP-enabled TalkSwitch unit. The service provider acts as the SIP server. The service provider assigns the VoIP numbers and VoIP configuration parameters. For example, the following illustration shows a service provider VoIP network. Figure 4: Service provider VoIP network To reach an outside party, the user dials the line hunt group number associated with the service provider profile, and then dials th
