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USER GUIDE
Cisco Unified IP Phones 7942G and 7962G for
Cisco Unified Communications Manager Express Version 7.1
1 Overview, page 2
2 Operating Your Phone, page 6
3 Phone Features Index, page 20
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1 Overview This guide provides phone operating instructions, and feature descriptions for the Cisco Unified IP Phone multiline models 7942G and 7962G. The 7942G has two lines and the 7962G has six lines. Physical Description 2 1 3 16 1 4 5 6 7 8 9 15 14 13 12 11 10 Name Description 1 Line or speed-dial button Opens new line, speed-dials phone number, or ends call. Buttons light to indicate status: Green, steady: Active call or two-way intercom call Green, flashing: Held call Amber, stea
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Name (continued) Description (continued) Volume button Increases or decreases handset, headset, ringer, or speakerphone volume. 9 10 Speaker button Toggles speaker on and off. 11 Mute button Toggles mute on and off. 12 Headset button Toggles headset on and off. 13 Navigation button Scrolls through text and selects features that are displayed on the LCD screen. 14 Keypad Functions as traditional telephone keypad. 15 Soft keys buttons Engages functions visible on corresponding LCD tabs. 16 Hands
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Connecting Your Phone This section shows and describes the connectors on your Cisco Unified IP phone. 8 1 AUX 10/100 SW 10/100 PC DC48V 7 2 6 3 5 4 1 DC adapter port (DC48V) for phones not provided with inline power 2 AC-to-DC power supply 3 AC power cord 4 Network port (10/100 SW) for connecting to the network 5 Access port (10/100 PC) for connecting your phone to your computer 6 Handset port 7 Headset port 8 Footstand button 4 113656 +
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Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. To adjust the handset: 1. Set the handset aside and pull the square plastic tab from the handset rest. 2. Rotate the tab halfway. 3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. 1 2 3 5 120521
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2 Operating Your Phone This section describes how to operate your Cisco Unified IP phone and includes information on soft keys and phone features. Note Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information. Soft Key Descriptions Your Cisco Unified IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the LCD scre
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Soft Key Function Redial Redials last number dialed. RmLstC Removes Last Participant from the Conference Call. Resume Returns to active call. Save Saves last change. Search Initiates search in local directory. Select Selects highlighted option. Trnsfer Transfers active calls to another extension. TrnsfVM Transfers a call to voice mail. Up Increases LCD screen contrast. Place a Call Use one of the following methods to place a call: • Lift the handset and dial the number. � Dial the number, and
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Hold a Call To place a call on hold while on the call: � Press the Hold soft key. To retrieve a held call: � Press the Resume soft key. – If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume. – If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call on the other line is automatically put on hold. Note Because the hold feature can generate music or tones, avoid usin
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Note When you have one or more new messages, the message-waiting indicator (MWI) on your handset is lit. The MWI works only if the MWI is configured on your phone. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, see the documentation for your voice message service. Adjust the Volume for the Current Call To adjust the handset, speakerphone, or headset volume for the current call: 1. During a call, press the Up o
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Forward Incoming Calls To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone: � Press the DnD soft key. Note If the call-forward destination is not set, pressing the DnD soft key disables the ringer. Park a Call (SCCP) Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system. Note Contact your system administrator for your call park slot number
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� Press the GPickUp soft key. If only one pickup group is defined in the entire Cisco Unified Communications Manager Express system, control of the call is transferred to your phone. � If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call to your phone. If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is ringing to transfer control of the call to your p
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To Make a Priority (Precedence) Call: Enter the MLPP access number (provided by your system administrator) followed by the precedence level (0-4) and the phone number. Note If you enter an invalid MLPP access number, a verbal announcement alerts you of the error. To Answer an MLPP Call: End an active call (if necessary) and answer the MLPP call. If the active call has lower precedence than the incoming call, the active call is preempted. Tips – When you are receiving a priority (precedence) c
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2. Dial the number to which you want to transfer the call. 3. Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset. 4. If the transfer fails, press the Resume soft key to return to the original call. Transfer to Voice Mail 1. Press TrnsfVM. 2. Enter the recipient’s extension number and press TrnsfVM again. Cancel Transfer 1. To cancel your consultative call-transfer attempt: – Press the EndCall soft key. 2. To reconnect to the o
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Place a MeetMe Conference Call To Place a MeetMe conference call: 1. Obtain a MeetMe conference number from your system administrator 2. Distribute the MeetMe conference number to all the participants. 3. Go offhook, press the MeetMe soft key, and dial the MeetMe conference number. All other participants join the meeting by dialing into the MeetMe conference number. 4. To end the MeetMe conference call, all participants must hang up the handset or press the EndCall soft key. End a Conference
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– If a phone that is using the shared line has Privacy enabled, call information and Barge/cBarge soft keys do not appear on the other phones that share the line. Hold a Shared-Line Call (SIP) User can put calls on a shared line on hold like calls on a non shared line. To place a call on hold while on a shared-line call: � Highlight the call that you want to put on hold. � Press the Hold soft key. Resume a Shared Line Call (SIP) User can resume a non-private call placed on hold on a shared l
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7. Press the Dial soft key to dial the selected number. Program Personal Speed-Dial Buttons After a system administrator defines one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers that are not locked or program numbers into an instance that has an empty dial string: 1. Select an available phone line by lifting the handset, pressing the NewCall soft key, or pressing a line button. Listen for the dial tone. 2. Press the pound key (#). 3. Press the speed-dia
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Switch an in-progress Call from a Remote Destination Phone to Your Desktop Phone 1. Press Resume on your desk phone and start talking on your desk phone. 2. Hang up the call on your remote phone to disconnect the phone. Change Your Remote Destination Phone Number You can replace the existing remote destination phone number with a new phone number. To change the existing remote destination phone number: 1. Press Services button and select My Phone Apps. 2. Select Single Number Reach. 3. Use << s
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Use the Intercom Feature Cisco Unified Communications Manager Express supports intercom functionality for one-way and press-to-answer voice connections using a dedicated pair of intercoms on two phones that speed-dial each other. To use the intercom feature: 1. Press the Speaker button and get the dial tone. 2. Press the speed dial key or dial the directory number to start the intercom call. Note The called Cisco Unified IP phone automatically answers the call in speakerphone mode with mute ac
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Place a Call from Your Personal Speed-Dial To place a call from your Personal Speed-Dial using My Phone Apps: 1. Log-in to Extension Mobility. 2. Select My Phone Apps and scroll down to Personal Speed Dial. 3. Select Personal Speed Dial. 4. Add a Label and Number. 5. Go back to My Phone Apps and press Reset Phone. You Personal Speed-Dial number appears on the phone display screen. 19
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3 Phone Features Index This section provides an alphabetical list of features for your Cisco Unified IP phone. Features supported in both SIP and SCCP protocols are marked as “Supported” and features not supported in either one of the protocols are marked as “Not Supported”. However, there are differences in how the feature works based on the call protocol. Table 1 Features (with page number references) Supported in SIP and SCCP Protocols. Features SIP SCCP Activate Do Not Disturb 14 Supporte
