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Compaq Presario CQ58
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Finding your hardware and software information ......................................................................... 5 Display .............................................................................................
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Packaging and transporting guidelines ........................................ 31 Component replacement procedures ........................................................................................ 33 Service tag ............................................................................................................. 33 Computer feet ......................................................................................................... 34 Battery .....................................
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Recovering using HP Recovery Manager .................................................................... 88 What you need to know ............................................................................ 89 Using the HP Recovery partition to recover a minimized image (select models only) .................................................................................. 89 Using HP Recovery media to recover .......................................................... 90 Changing the computer bo
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viii
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1 Product description Category Description Product Name Compaq Presario CQ58 Processors ● AMD® E2-2000 processor (1.75-GHz, 1333-MHz, 18 W, dual core) and a UMA graphics subsystem memory ● AMD E1-1500 processor (1.48-GHz, 1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory ● AMD E1-1200 processor (1.40-GHz, 1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory Processor is soldered to the system board Chipset AMD A68M fusion controller hub (FCH) Graphics Internal graphics: ●
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Category Description Memory Two customer-accessible/upgradable memory module slots DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333) on computer models equipped with an AMD E2-1800 processor DDR3-1066-MHz single channel support (DDR3-1600 downgrade to DDR3-1066) on computer models equipped with an AMD E1-1200 or E-300 processor Supports 8192-MB of system RAM in the following configurations: ● 8192-MB (4096-MB×2; not supported on computer models equipped with a 32- bit opera
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Category Description One or two WLAN antennas built into display assembly, varying by computer model Support for the following WLAN formats: ● Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter ● Atheros HB125 802.11b/g/n 1×1 WLAN module ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Ralink RT5390F 802.11b/g/n 1×1 WLAN module ● Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter ● Ralink RT
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Category Description Security Supports security cable lock Operating system Preinstalled: ● Windows® 8 Standard ● FreeDOS Serviceability End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module 4 Chapter 1 Product description
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2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphone Records sou
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Item Component Description (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section
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Button Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Micros
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Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Used in conjunction with hotkeys. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the pointer. 8 Chapter 2 External component identification
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Lights Item Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● (2) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. ● (3) Wireless light White: An integrated wireless
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TouchPad Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. Front Component Description Speakers Produce sound. 10 Chapter 2 External componen
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Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable. (4) HDMI port Connects an optional video or audio device, such as a high-definition television, any c
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Item Component Description (8) Digital Media slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● MultiMediaCard (MMC) (9) Hard drive light Blinking white: The hard drive is being accessed. ● (10) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the displ
