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HP Scanjet Professional 3000 Scanner
User Guide
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Contents 1 Scanner overview ............................................................................................................ 3 Scanner hardware............................................................................................................. 3 Scanner front panel buttons....................................................................................... 3 Scanner lamp setting .........................................................................................
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Scanned pages are out of order .............................................................................. 22 Optimize scanning and task speeds ........................................................................ 22 The scan is completely black or completely white ................................................... 23 Scanned images are not straight ............................................................................. 23 Vertical black stripes appear on the scanned imag
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1 Scanner overview This User Guide covers what you need to know about using your scanner. • Scanner hardware • Scanner software Scanner hardware Document feeder 1 2 Front panel USB input 3 4 Power supply input See also Scanner front panel buttons Scanner front panel buttons Use the Scan button on the scanner front panel to start a scan. Button/LED name Description Power LED Lights up when the scanner is turned on. 1 Cancel Cancels a scan in progress. 2 Scan Sta
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See also Useful scanner features Scanner lamp setting The scanner lamp turns off after each scan. After about 15 minutes of inactivity, the scanner automatically enters its Sleep (Power Save) mode. To start a scan when the scanner is in Sleep mode, simply press the Power button or load originals into the document feeder. Scanner software The scanner comes with an assortment of scanning and document-management programs, including: • HP Scanjet 3000 scanner driver (TWAIN and WIA))
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2 Use the scanner The following topics describe the HP Scanjet scanner as well as how to scan an original document. • Load originals • Scan a document Load originals For helpful information on loading your documents properly, refer to the following topics. • Document loading tips • Load documents • Load a card into the auto document feeder Document loading tips • Be sure that your documents are within these guidelines: Width: 74 mm to 216 mm (2.9 in to 8.5 in) Length: 52 mm to 864
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• Scanning the following types of documents might result in paper jams or damage to the documents. Curled documents Wrinkled or creased documents Documents with paper Torn documents clips or staples Coated paper Carbon paper Extremely thin, Paper with adhesive translucent paper notes or flags attached Overhead transparencies Photos Paper with wet Papers that are stuck substances such as glue together or correction fluid How to avoid paper jams • Smooth out
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• Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing on it. See also Clean the rollers and the scanner glass Scanner paper path problems Load documents 1. Unfold the document feeder extension and the output tray extension. 2. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially im
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4. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat. 5. Load your single-side documents face down with the top of the pages pointing down. st Load your double-side documents with the 1 page face down and the top of the pages pointing down. For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder. 6. Verify t
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2. Adjust the paper guides to center the original. Make sure the paper guides touch the edges of the original. Scan a document The following topics describe how to scan originals using the scanner and the scanner software. • Tips on scanning • Scan from the scanner button • Scan from TWAIN-compliant scanning software Tips on scanning • To reduce paper jams, use scan settings that specify the actual dimensions of the page that you are scanning. • To cancel a scan, press Cancel.
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3 Useful scanner features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN application that allows you to modify the scan settings in its user interface. • Scan long documents • Filter out color from a document (color dropout) Scan long documents By default, the HP Scanjet 3000 scanner accepts originals up to 216mm x 356 mm (8.5 in x 14 in). You can choose to scan a single page up to
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1. Start the scanning software, and then select the TWAIN data source. 2. On the TWAIN user interface, press the Color Dropout tab, choose the color channel you wish to remove from the Color drop-down list. For information about the color dropout settings, see the online help for the scanning software that you are using. NOTE: The color channel filter only applies to grayscale scans and to black and white scans. Useful scanner features 11
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4 Care and maintenance This section presents information about how to care for and maintain the scanner. • Order maintenance and scanning supplies • Clean the scanner glass • Clean the paper path • Clean the rollers and pad assembly • Replace the pad assembly • Replace the pick roller Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine
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4. Dry the glass with a dry, soft, lint-free cloth. 5. With a light touch, dust the two small strips of gray reflective material with a dry, soft, lint-free cloth. 6. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner. Clean the paper path If the scanned images have streaks or scratches, use the HP paper-path cleaning cloth to clean the paper path. NOTE: If you experience repeated document jams, clean the rollers. To clean the paper path, follo
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6. If streaks still appear, repeat steps 3 through 4. The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After that the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks from the scanned image, clean the rollers. Clean the rollers and pad assembly Clean the rollers and pad assembly on the following conditions: • As a guideline, clean the rollers and pad assembly after every 5,000 scans. Note that this guideli
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Replace the pad assembly Replace the pad assembly under the following conditions: • The Maintenance Recommended dialog box indicates it is due for maintenance. • You experience repeated document jams and cleaning the pad assembly did not help. Your scanner package includes a pad replacement kit. The pad replacement kit contains a pad assembly and installation instructions. To order additional replacement kit, go to www.hp.com/support. NOTE: The pad replacement kit is a consumable and
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3. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner. NOTE: HP recommends that you replace the pick roller every 100,000 scans. 16 HP Scanjet 3000 Scanner
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5 Troubleshooting This section contains solutions for common problems with the scanner. • Basic troubleshooting tips • Scanner installation troubleshooting • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are not working correctly • Scanner paper path problems For additional troubleshooting, press the Help button of the HP Scanjet 3000 TWAIN user interface. Basic troubleshooting tips Simple issues such as smudges on the scanner glass or loos
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Scanner Installation troubleshooting If the scanner does not work after installation, you might see a message on the computer screen that is similar to one of the following: The computer cannot communicate with the scanner. To fix the problem, check the scanner cables and software as described here. The scanner could not be initialized. The scanner could not be found. An internal error has occurred. The computer cannot communicate with the scanner. To fix the problem, check th
