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Cisco 12010, Cisco 12410, and 
Cisco 12810 Router Unpacking 
Instructions
This document contains instructions for unpacking the Cisco 12010, Cisco 12410, 
and Cisco 12810 routers. After you unpack the system, refer to the Cisco 12010, 
Cisco 12410, and Cisco 12810 routers Installation and Configuration Guide for 
more information.
This document includes the following topics:
• Before Unpacking the Router, page 2
� Tools and Equipment, page 3
� Unpacking the Router, page 3
� Repacking the Route
                    
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                          Before Unpacking the Router   Before Unpacking the Router Figure 1 shows the router on a shipping pallet. A fully configured system can  weigh as much as 275 pounds (124.74 kg), not counting the additional weight of  the pallet and packaging materials. Before unpacking the system, you should  carefully plan the site location of the router and the method you will use to move  it into position. Figure 1 Router on a Shipping Pallet Cisco 12010, Cisco 12410, and Cisco 12810 Router Unpacking Instru
                    
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                          Tools and Equipment   Tools and Equipment You need the following items and tools: � 3/16-inch flat-blade screwdriver � 1/4-inch flat-blade screwdriver � 9/16-inch (14-mm) wrench � 10-mm wrench (open-end or socket) � Wire cutters � Pliers Unpacking the Router This section explains how to unpack the router from the shipping pallet.  Figure 2 shows the main packing material and accessory kit container. The  accessory tray that fits on top of the cushioning contains: � Front and midtrack-mount bra
                    
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                          Unpacking the Router   Figure 2 Router Package Components Cap Outer tube Accessory tray Top cushion cap Front hold down bracket Rear hold down bracket Cisco 12010, Cisco 12410, and Cisco 12810 Router Unpacking Instructions 78-16075-02 4 50834                                                                                                                                                                                                                                                                
                    
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                        REMOVE TIE WRAP   Unpacking the Router   Step 1 Cut the straps securing the router to the pallet (see Figure 1). Step 2 Refer to Figure 2 for the following steps: a. Remove the top cap. b. Lift off the outer shipping tube. c. Remove the accessory tray. d. Remove the top cushion cap. Step 3 Remove the bolts securing the two front-side hold-down brackets to the pallet. Step 4 Remove the bolts securing the rear hold-down bracket to the pallet. If you are installing an enhanced version of the router
                    
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                        REMOVE   Unpacking the Router   Step 6 Open the front door and remove the labels (labeled REMOVE) that protect the  rubber bumpers during shipment (Figure 4). Close the front door. Figure 4 Removing the Rubber Bumper Shipping Label Step 7 Your Cisco router is ready for installation. For installation instructions, see the  Cisco 12010, Cisco 12410, and Cisco 12810 routers Installation and  Configuration Guide (see Obtaining Documentation, page 8). Cisco 12010, Cisco 12410, and Cisco 12810 Router 
                    
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                          Repacking the Router   Repacking the Router This section describes how to repack your Cisco router into the shipping  container. This procedure assumes you have the pallet, packing material, and  hardware you saved when the chassis was unpacked. Step 1 Place the router on a Cisco 12010 series shipping pallet. Step 2 Secure the side and rear brackets to the pallet using the bolts and screws you saved  when the chassis was unpacked (see Figure 2). Step 3 Tighten all of the captive screws on the 
                    
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                          Regulatory, Compliance, and Safety Information   Regulatory, Compliance, and Safety Information The complete list of translated safety warnings and agency approvals is available  in the Regulatory Compliance and Safety Information for Cisco 12000 Series  Internet Routers publication (Document Number 78-4347-xx). Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. Cisco  also provides several ways to obtain technical assistance and other technical  
                    
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                          Obtaining Documentation   the DVD, you have access to the same documentation that is found on the Cisco  website without being connected to the Internet. Certain products also have .pdf  versions of the documentation available. The Product Documentation DVD is available as a single unit or as a subscription.  Registered Cisco.com users (Cisco direct customers) can order a Product  Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool  or Cisco Marketplace. Cisco Ordering tool: 
                    
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                          Documentation Feedback   Documentation Feedback You can rate and provide feedback about Cisco technical documents by  completing the online feedback form that appears with the technical documents  on Cisco.com. You can send comments about Cisco documentation to bug-doc@cisco.com. You can submit comments by using the response card (if present) behind the front  cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San
                    
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                          Obtaining Technical Assistance   Note Use the Cisco Product Identification (CPI) tool to locate your product serial  number before submitting a web or phone request for service. You can access the  CPI tool from the Cisco Technical Support & Documentation website by clicking  the Tools & Resources link under Documentation & Tools. Choose Cisco  Product Identification Tool from the Alphabetical Index drop-down list, or click  the Cisco Product Identification Tool link under Alerts & RMAs. The C
                    
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                          Obtaining Additional Publications and Information   Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has  established severity definitions. Severity 1 (S1)—Your network is “down,” or there is a critical impact to your  business operations. You and Cisco will commit all necessary resources around  the clock to resolve the situation.  Severity 2 (S2)—Operation of an existing network is severely degraded, or  significant aspects 
                    
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                          Obtaining Additional Publications and Information   Cisco products and solutions, as well as network deployment and  troubleshooting tips, configuration examples, customer case studies,  certification and training information, and links to scores of in-depth online  resources. You can access Packet magazine at this URL: http://www.cisco.com/packet � iQ Magazine is the quarterly publication from Cisco Systems designed to  help growing companies learn how they can use technology to increase  rev
                    
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                          Obtaining Additional Publications and Information   This document is to be used in conjunction with the documents listed in the Cisco12010, Cisco 12410, and Cisco  12810 Router Installation and Configuration Guide. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way  We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX,  Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, th