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HP Designjet
T1100/T1100ps/T610/
T1120/T1120ps
Printer Series
Version 6
March 19, 2009
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For HP Internal Use Only Warranty WARNING WARNING The Warning symbol calls ©Copyright Hewlett-Packard The information contained in The procedures described in attention to a procedure, Company 2009 this document is subject to this manual are to be practice, or the like, which, if change without notice. performed by HP-qualified not correctly performed or This document contains service personnel only. adhered to, could result in proprietary information that is Hewlett-Packard makes pers
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Table of Contents 1 1 Troubleshooting 2 System Error Codes 3 Service Tests and Utilities 4 Service Calibrations 5 Parts and Diagrams 6 Removal and Installation 7 Preventive Maintenance For information about Using this Manual, please refer to the next page. HP Designjet T Series — Service Manual -1
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Table of Contents Using this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: HP designjet T1100 Printer 24 inch (Model Q6683A) HP designjet T1100 Printer 44 inch (Model Q6687A) HP designjet T1100ps Printer 24 inch (Model Q6684A) HP designjet T1100ps Printer 44 inch (Model Q6688A) HP designjet T610 Printer 24 inch (Model Q6711A) HP designjet T610 Printer 44 inch (Model Q6712A) HP designjet T1120 Printer 24 inch (Model CK837A) HP designje
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Troubleshooting 1 1 Using the Front Panel 1-3 General Troubleshooting 1-4 Introduction 1-4 Troubleshooting System Error Codes 1-4 Performing a Service Test on a failed Assembly 1-4 Performing the Necessary Service Calibrations 1-4 The Front Panel is blank 1-5 Solving Print Quality Problems 1-5 The Printer does not Power ON 1-5 The Printer Continuously Rejects Printheads 1-5 Cover Sensors are not Working 1-5 The Line Sensor has Problems Detecting Media 1-5 Banding at variable extreme environmenta
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Problems with Color Accuracy 1-33 Output Only Contains a Partial Print 1-34 Problems with Image Clipping 1-34 Some objects are missing from the printed image 1-35 A PDF file is clipped or objects are missing 1-35 Print Quality Troubleshooting Wizard 1-35 Ink Supplies Troubleshooting 1-39 Introduction to ink supplies 1-39 What are Ink Supplies? 1-39 Ink Cartridges 1-39 Available Ink Cartridges 1-40 Printheads 1-40 Available Printheads 1-41 General Information About the Ink Supplies 1-41 General P
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Using the Front Panel Using the Front Panel Below is a diagram of the front panel. View Loaded Paper Up and Down View Ink Levels Cancel OK Power Form Feed and Cut Menu Unload Paper Back Key Function Arrow Keys Use the Arrow keys to scroll through a menu or toggle between YES or NO when prompted. Cancel Use the Cancel key to abort or stop a procedure or reject test results. OK Use the OK key to select a menu option. Power Use the Power key to turn the printer ON and OFF. Menu Use the
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Troubleshooting General Troubleshooting Introduction This chapter will guide you through the relevant steps to take when troubleshooting the printer. Troubleshooting System Error Codes Chapter 2 System Error Codes on page 2-1 contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an error code which is not documented in this Service Manual
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General Troubleshooting Solving Print Quality Problems Whenever a Print Quality problem appears, it is advisable to print the Diagnostic Print to help diagnose the problem. The Diagnostic Print will help you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. The Front Panel is blank 1 See What to do if the Front Panel is blank on page 2-3. The Printer does not Power ON 1 Check that t
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Troubleshooting Troubleshooting Media Jams/Printhead Crashes The failure modes "media jam" and "head crash" are grouped together because in many cases a media jam causes the media to lift up into the Carriage path and cause a Printhead crash, thus causing many media jam failures to be reported as head crashes. 1 Did the media jam occur when loading media? If the client has had media jams, it is common for pieces of media to get stuck in the media path. Clear the media path. When clearing a
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The Media Basket was damaged during printer setup The Media Basket was damaged during printer setup 1 There are three plastic parts that could break during printer installation and need replacing. 2 Check the parts table and graphics in Parts and Diagrams to identify what service parts you must order. See Printer Support on page 5-2. 3 Replace the component. See Bin Assembly on page 6-10. Solving Media-Handling Problems The Front Panel indicates that media is misaligned or incorrectly positio
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The Media Basket was damaged during printer setup Spindle Holder (rewinder included) is misaligned or not properly attached to the printer, the Rewinder will not function properly. To further diagnose problems with the Rewinder, See 6. Rewinder on page 3-34. HP Designjet T Series — Service Manual 1-8
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Print quality troubleshooting Print quality troubleshooting Print Quality Troubleshooting Actions For some Print Quality problems, a Call Agent can try and troubleshoot the Printer by requesting the Customer to perform certain actions. Using this process, most problems can resolved without the need of an on-site visit. Use the Print Quality Troubleshooting Wizard to help customers with their print quality or color problems. For information about how to use the Print Quality Troubleshooting
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Print quality troubleshooting The Image Quality Service Best Plot uses the Best Print Mode and is divided in to three parts as follows: Diagnostic Part 1: Printhead Reliability Test. The purpose of this test is to identify which Printhead is faulty. Diagnostic Part 2: Printhead Alignment Test. This test is designed to check any color-to-color and bi-directional misalignment the printer may have. Diagnostic Part 3: Printheads and Paper Advance test. This test is designed to check whether t
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Print quality troubleshooting Alignment Diagnostic, Nozzle Health, Force Drop Detection or Print Banding Plot, and press the Enter key to start printing. 4 Make sure media is loaded, the Media Lever is lowered and that the Ink System is correctly installed. Press the OK key to print the Diagnostic Print or press Back/Cancel to exit without printing the Diagnostic Print. 5 The selected Diagnostic Print will now be printed. Reading the Diagnostic Print Results Diagnostic Part 1: Printhead Relia
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Print quality troubleshooting Below, the stepped lines highlighted in yellow are broken. When the line is completely broken, this means the nozzle is out. Below, the stepped lines highlighted in yellow are misdirected. When the line is misdirected, this means the nozzle is malfunctioning or out of position. On the left of each Printhead Nozzle test, there is a series of horizontal straight lines. If one or more nozzles are misdirected there will be unequal spaces between the corresponding
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Print quality troubleshooting 1 If the Printer is experiencing horizontal misalignment problems, the Alignment Test will show something like this: 2 If the Printer is experiencing vertical misalignment problems, the Alignment Test will show something like this: 3 If the Printer is experiencing bi-directional misalignment problems, the Alignment Test will show something like this: Corrective Action Perform the Printhead Alignment (Main Menu/Image Quality Maintenance/ Align Printheads), using t
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Print quality troubleshooting Banding If the Printer is experiencing a banding problem, you will see repetitive horizontal bands within the printed image. Darker horizontal bands or lines repeated along the vertical band (from top to bottom at the same distance). Whiter horizontal bands or lines along the vertical band (from top to bottom at the same distance). The plot is printed in Best or Normal mode (according to the menu option selected) with Error Hiding ON. The top band has 100% in
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Print quality troubleshooting In high quality modes, graininess in ALL colors can indicate problems either with alignment or Paper Advance. Corrective Action In order to solve problems that result in banding, try the following: 1 Check that the appropriate print quality settings are being used (refer to the User’s Guide for more information). 2 Check that the loaded media is the same type as selected in the printer. You can verify the media type selected through the Front Panel (Main Menu/ P
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Print quality troubleshooting Printing the Advanced Diagnostics Print 1 In the Service Utilities submenu, scroll to “Diagnostic Print” and press OK. 2 You will be given three options. Use the Arrow keys to select the Advanced Diagnostics menu. 3 From the displayed options, use the Arrow keys to make the required selection Paper Advance, Printhead Alignment Diagnostic, Nozzle Health, Force Drop Detection or Print Banding Plot, and press the OK key to start printing. 4 Make sure media is loade
