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EFT Draft - CISCO CONFIDENTIAL
CONTENTS
Preface xi
Overview xi
Audience xi
Organization xi
Related Documentation xiii
Obtaining Documentation, Obtaining Support, and Security Guidelines xiii
Document Conventions xiv
CHAPTER 1 An Overview of the Cisco Unified IP Phone 1-1
Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 1-2
What Networking Protocols are Used? 1-10
What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? 1-13
Feature Overview 1-13
Configuring Te
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Contents EFT Draft - CISCO CONFIDENTIAL Terminology Information 1-30 CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Reducing Pow
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Contents EFT Draft - CISCO CONFIDENTIAL Using Bluetooth Wireless Headsets 3-8 Handsfree Profile 3-8 Important Note about Headset Types 3-10 Using External Devices 3-11 Installing the Cisco Unified IP Phone 3-11 Connecting the Footstand 3-19 Phone Display Viewing Angle 3-20 Securing the Phone with a Cable Lock 3-20 Mounting the Phone to the Wall 3-20 Verifying the Phone Startup Process 3-21 Configuring Startup Network Settings 3-21 Configuring Security on the Cisco Unified IP Phone 3-21 CHAPTER 4
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Contents EFT Draft - CISCO CONFIDENTIAL Understanding WLAN Standards and Technologies 6-2 802.11 Standards for WLAN Communications 6-3 World Mode (802.11d) 6-4 Radio Frequency Ranges 6-5 802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances 6-5 Wireless Modulation Technologies 6-6 AP, Channel, and Domain Relationships 6-7 WLANs and Roaming 6-7 Bluetooth Wireless Technology 6-7 Components of the VoIP Wireless Network 6-8 Interacting with Cisco Unified Wireless APs 6-8 Associating to APs 6-8
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Contents EFT Draft - CISCO CONFIDENTIAL VPN Configuration Menu 7-16 Connecting to VPN 7-16 VPN Configuration Settings 7-17 CHAPTER 8 Configuring Features, Templates, Services, and Users 8-1 Telephony Features Available for the Cisco Unified IP Phone 8-2 Park Monitoring 8-23 Setting the Service Parameters for Park Monitoring 8-24 Setting Park Monitoring Parameters in Directory Number Configuration Window 8-25 Setting Park Monitoring Parameter in Hunt Pilot Configuration Window 8-25 Configuring Pr
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Contents EFT Draft - CISCO CONFIDENTIAL CHAPTER 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 10-1 Model Information Screen 10-1 Status Menu 10-2 Status Messages Screen 10-3 Ethernet Statistics Screen 10-7 WLAN Statistics Screen 10-9 Call Statistics Screen 10-11 Video Statistics Screen 10-13 Current Access Point Screen 10-15 CHAPTER 11 Monitoring the Cisco Unified IP Phone Remotely 11-1 Accessing the Web Page for a Phone 11-2 Enabling and Disabling Web Page A
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Contents EFT Draft - CISCO CONFIDENTIAL Checking Static IP Address Settings 12-7 Verifying the Voice VLAN Configuration 12-7 Verifying that the Phones Have Not Been Intentionally Reset 12-7 Eliminating DNS or Other Connectivity Errors 12-8 Checking Power Connection 12-8 Troubleshooting Cisco Unified IP Phone Security 12-9 General Troubleshooting Tips 12-10 Resetting the Cisco Unified IP Phone 12-15 Using the Quality Report Tool 12-16 Monitoring the Voice Quality of Calls 12-16 Troubleshooting Ti
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Contents EFT Draft - CISCO CONFIDENTIAL Performing Final End User Configuration Steps D-6 APPENDIX E Installing the Wall Mount for the Cisco Unified IP Phone E-1 Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 E-1 Before You Begin E-2 Installing the Bracket E-2 Installing a Wall Mount for a Phone with a Key Expansion Module E-8 Before You Begin E-8 Installing the Bracket E-9 INDEX Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communi
