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                        User’s Guide 
Mitel Networks 5207 IP Phone
Michigan Technological University
Department of Telecommunications Services 
B24 EERC Building 
1400 Townsend Drive 
Houghton, Michigan 49931 
Phone (906) 487-2000 
Fax (906) 487-2300                                                                                                                                                                                                                                                                                  
                    
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                                               MITEL Networks 5207 IP Phone  Rev. 012705                       User’s Guide                                                                                                                                                                                                                                                                                                                                                                                                                 
                    
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                                  Contents     ABOUT YOUR PHONE 1  Important Note for Headset Users 2  Telephone Status Indicators 2  For Users on Resilient 3300 ICP Systems  2    TIPS FOR YOUR COMFORT AND SAFETY 3  Don’t cradle the handset! 3  Protect your hearing 3  Angle the phone for easier viewing 3    CUSTOMIZING YOUR PHONE 4  Ringer Control 4  Handset Receiver Volume Control 4  Speaker Volume Control 4  Display Contrast Control 5  Feature Keys 5  Language Change 5    MAKING AND ANSWERING CALLS 6  Make a call 6  
                    
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                             CALL HANDLING 9  Hold 9  Transfer 9  Conference 10  Conference Split 10  Swap 10  Call Forward 11  Call Forward - Remote 12  Call Forward – End Chaining 12  Messaging - Advisory 13  Messaging - Callback 13    USING ADVANCED FEATURES 14  Account Codes 14  Call Park 14  Call Pickup 14  Camp-on 15  Do Not Disturb 15  Direct Paging 15  Handsfree Operation 16  Headset Operation 16  Headset Operation (with Feature Control Switch) 17  Music 18  Group Paging/Meet Me Answer 18  Hot Desking 19       
                    
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                        ABOUT YOUR PHONE   The Mitel 5207 IP phone has ten fixed-function keys (SUPERKEY, MESSAGE,  HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER, MICROPHONE, )  and 14 personal keys with built-in status indicators. The personal key on the  bottom right is always your Prime Line; the remaining personal keys can be  programmed as:      Feature keys (for example, Swap). Telcom must program these feature  keys to buttons.    Speed Call keys. You can program speed call keys from your phone.    Line Appearances.
                    
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                        Important Note for Headset Users:   Mitel Headsets with Feature Control Switch must be installed in the dedicated  headset jack (the jack nearest the front of the set). Installation will disable your  handset microphone. Disconnecting the headset at the jack or at the quick- disconnect plug restores handset operation.    Telephone Status Indicators  When Line is The indicator is  Idle Off  Busy On  Ringing Flashing slowly  On hold at your set Flashing rapidly  On hold at another set Flashing slo
                    
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                          TIPS FOR YOUR COMFORT AND SAFETY  Don’t cradle the handset!   Prolonged use of the handset can lead to neck, shoulder, or back discomfort,  especially if you cradle the handset between your ear and shoulder. If you use  your phone a lot, you may find it more comfortable to use a headset. See the  section on headset usage elsewhere in this guide for more information.     Protect your hearing   Your phone has a control for adjusting the volume of the handset receiver or  headset. Because continu
                    
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                        CUSTOMIZING YOUR PHONE   Ringer Control   To adjust the Ringer Volume while the set is ringing:    Press       To adjust the Ringer Pitch while the set is idle:   1. Press SUPERKEY  2. Press # until “Ringer Adjust?” appears  3. Press *, until “Adjust Pitch?” appears  4. Press * for Yes  5. Press  to adjust the pitch  6. Press # to save the pitch level (“Adjust Volume?” appears)  7. Press * for Yes  8. Press  to adjust the volume level  9. Press # to save the volume level  10. Press SUPERKEY     
                    
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                        Display Contrast Control   To adjust the Display Contrast while your set is idle:    Press     Feature Keys   Note: Telcom must program all feature keys to buttons:     To display information about a key:  1. Press SUPERKEY  2. Press a personal key  3. Press SUPERKEY     Language Change   To change the display language:  1. Press SUPERKEY  2. Press # until “Language?” appears  3. Press * for Yes  4. Press * to change the language  5. Press # until the desired language appears  6. Press * to save
                    
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                        MAKING AND ANSWERING CALLS  Make a call   1. Lift the handset  2. If you want to use a Non-Prime Line, press a Line Appearance key  3. Dial the number,  -OR-  Press a Speed Call key  -OR-  Press REDIAL    Answer a call    Lift the handset  -OR-  Press the flashing Line appearance key and lift the handset    Redial   To redial the last number that you manually dialed:  1. Lift the handset  2. Press REDIAL    Redial - Saved Number   To save the last number that you manually dialed:  1. Lift the ha
                    
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                        Speed Call Keys   You may use Speed Call Keys to make a call or to send a string of digits during a  call (press a Speed Call Key during a call to send a multi-digit password, for  instance).     To dial a stored Speed Call number:   1. Lift the handset  2. Press a Speed Call key    To store a Speed Call number:  1. Press SUPERKEY  2. Press # until “Personal Keys?” appears  3. Press * for Yes  4. Press a personal key that isn’t a line key  5. Press * for Change  6. Do one of the following:   To 
                    
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                        Speed Call - Personal   Note: This feature must be set up by Telcom.    To dial a stored personal Speed Call number:   1. Lift the handset  2. Dial *33  3. Enter an index number between 00 and 09     To store a personal Speed Call number:   1. Lift the handset  2. Dial *32  3. Enter an index number between 00 and 09  4. Dial the number to be stored (press Hold between digits to create a three- second pause during dialing; press Hold more than once to lengthen the  pause)  5. Hang up    On-Hook D
                    
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                        CALL HANDLING   Hold   To place a call on Hold:    Press Hold    To retrieve a call from Hold:   1. Lift the handset  2. Press the flashing line key    To retrieve a call from Hold at another station:    Press the flashing line key  -OR-  Dial *78 and the number of the station that placed the call on Hold.    Transfer   To transfer an active call:  1. Press TRANS/CONF  2. Dial the number of the third party  3. Do one of the following:   To complete the Transfer, hang up   To announce the Transfe
                    
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                        Conference   To form a Conference when a two-party call is already in place, or to add another  party to an existing Conference:   1. Press TRANS/CONF  2. Dial the number of the next party  3. Wait for an answer  4. Press TRANS/CONF    To leave a Conference:    Hang Up    Conference Split   To Split a Conference and speak privately with the original party:   1. Press TRANS/CONF  2. Dial #54    Swap   To call another party when you are in an established two-party call:   1. Press TRANS/CONF  2. D
                    
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                        Call Forward   Call Forward lets you redirect incoming calls to an alternate number. ALWAYS  redirects all incoming calls regardless of the state of your telephone. B-INT  redirects internal calls when your telephone is busy, and B-EXT redirects  external calls when your telephone is busy. NA-INT redirects internal calls after  several rings if you don’t answer, and NA-EXT redirects external calls after  several rings if you don’t answer.     Note: For information about “I AM HERE”, see Call For
                    
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                        Call Forward - Remote   To forward calls from a remote station to your current location:   1. Press SUPERKEY  2. Press # until “Call Forwarding?” appears  3. Press * for Yes  4. Press # until “I AM HERE?” appears  5. Press * for Review  6. If a number is already programmed, press * for change  7. Press * to Program  8. Dial the extension number of the remote station  9. Press  to Save  10. Press SUPERKEY to leave the programming mode    To cancel Call Forward – Remote from the station that set t
                    
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                        Messaging - Advisory   To turn Messaging – Advisory on:   1. Press SUPERKEY  2. Press *   3. Press # until the desired message appears  4. Press *     To turn Messaging – Advisory off:   1. Press SUPERKEY  2. Press *   3. Press *     Messaging - Callback   To leave a Callback Message on a telephone when you hear a busy or ringback  tone:    Press MESSAGE     To respond to a message waiting condition on your telephone:   1. Press MESSAGE  2. Do one of the following:   To call the message sender, 
                    
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                        USING ADVANCED FEATURES  Account Codes   To use Account Codes:   1. Lift the handset  2. Dial 2  3. Dial the Account Code digits   4. Press #     To enter an Account Code during a call:   1. Press TRANS/CONF  2. Dial 2  3. Dial the Account Code digits   4. Press #   5. Press CANCEL    Call Park   To retrieve a call parked by the attendant:   1. Lift the handset  2. Dial *79  3. Dial the console ID and the Hold Slot number      Call Pickup     To answer a call that is ringing at another station i
                    
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                        Camp-on   To Camp-on to a busy station:    Press the Camp-on feature key  -OR-  Dial 3    To retrieve a call when you hear the Camp-on tone:    Press the Swap feature key    Do Not Disturb   Note: Telcom must program this feature key to a button    To activate or deactivate the Do Not Disturb feature:    Press the Do Not Disturb feature key    Direct Paging   Direct Paging allows you to page a party through their telephone speaker. If the  paged party has Off-Hook Voice Announce enabled, the pag
                    
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                        Handsfree Operation   To use Handsfree Operation to make calls:   1. If you want to use a Non-Prime Line, press a Line Appearance key  2. Dial the number  3. Communicate by using the speaker and the microphone    To use Handsfree Operation to answer calls:   1. Press the flashing line key  2. Communicate by using the speaker and the microphone    To hang up while using Handsfree Operation:    Press SPEAKER    To temporarily disable the microphone during Handsfree Operation:    Press MICROPHONE (