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726+,%$ Telecommunication Systems Division
Digital Business Telephone Solutions
Programming Manual
Software Release 3.1
Software Release 4.1
Software Release 4.1
and ACD
May 1999
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4. Network connection information USOC jack required: RJ1CX, RJ2EX, RJ2GX, Strata DK RJ48C, RJ48X, RJ11, RJ14C, RJ21X (see Network Requirements in this document). Items 2, 3 and 4 are also indicated on the equipment label. General End User Information Radio Frequency Interference The Strata DK Digital Business Telephone System is registered in accordance with the Warning: This equipment generates, uses, and can radiate radio frequency energy and if provisions of Part 68 of the Federal Commun
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Contents Introduction Organization..........................................................................................................................................vii Conventions..........................................................................................................................................viii Related Documents/Media..................................................................................................................... ix Chapter1–Overview Numerica
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Contents Chapter 3 – System & Station Program 13 – Defining the Message Center ......................................................................................3-43 Program 15 – Ground/Loop/Tie/DID Line Options...........................................................................3-44 Program *15 – CO Line Tenant Assignments ...................................................................................3-47 Program 16 – Assign CO Line Groups (or Dial 9) .............................
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Contents Chapter 4 – Toll Restriction Program 72 – DNIS Number Network Table Assignments.............................................................3-154 Program 74 – System NT Button Lock Password ...........................................................................3-156 Program 76-1(X-Y) – DK14, DK40i, All RCTUs...........................................................................3-157 Program 76-2 (X-Z) – WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates.....................3-1
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Contents Chapter 6 – Automatic Call Distribution Program 50-2 – LCR Home Area Code...............................................................................................5-5 Programs 50-3 (1~5) – LCR Special Codes.........................................................................................5-6 Program 50-4 – LCR Long Distance Information (LDI) Plan Number...............................................5-7 Program 50-5 – LCR Local Call Plan Number.................................
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Contents Chapter 8–E911 Program *43-1~3 – D-Channel Control and NFAS Assignments .....................................................7-10 Program *43-2 – Non-Facility Associated Signaling (NFAS) Assignment ......................................7-11 Program *43-3 – Network PRI Interface Assignment .......................................................................7-12 Program *44 – BRI Service Profile Identifier (SPID) Parameters ....................................................7-13 Progr
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Contents Chapter 8 – E911 vi Strata DK Programming 5/99
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Introduction This manual provides for programming the Strata DK14, DK40i, and DK424 digital business telephone systems. It is intended for qualified service technicians and system programmers. At the time of this printing, this book contains Release 4.1 information for the DK424. It also contains some pre-release information for software beyond Release 4.1. Important! Information beyond Release 4.1 is preliminary and given prior to product release. Be careful when using this information as t
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Introduction Conventions The programs in each chapter are given in numerical order (except Initialization and Test which is given in order of importance). The “*” programs are located behind the program of the same name (e.g., Program *09 follows Program 09). Conventions Conventions Description Elaborates specific items or references other information. Within some Note tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to im
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Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. The following documents and CD-ROMS can be used to reference further information about the Strata DK systems. ♦ Digital Telephone User Guide provides all the procedures necessary to operate Toshiba- proprietar
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Introduction Related Documents/Media ♦ Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing package which allows you to print and store custom button label keystrips for Strata DK 2000- series 10-button or 20-button digital telephones, 20-button add-on modules, and 60-button digital DSS consoles. ♦ Strata DK Programming Manual provides all instructions necessary to program the system and system record sheets, including ACD. ♦ Strata DK Installation & Maintena
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Introduction Related Documents/Media ♦ Insight DK CD-ROM which includes Insight DK software, the upgrade to Insight DK Plus, Demo software, Insight DK documentation and training modules. ♦♦♦♦ Insight DK Installation Guide explains how to set up the network, install the server software, install clients and explains how the data files are organized. ♦♦♦♦ Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and Insight DK Plus MIS for the Supervisor of a call center.
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Introduction Related Documents/Media xii Strata DK Programming 5/99
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Overview Overview 1 Numerical Program Listing The following numerical listing gives you the Strata DK program numbers, titles and program types. Program Title 00 Part 1: Software Check/Remote Maintenance Security Code X Assignments 00 Part 2: RCTU: Random Access Memory (RAM) Test X 01 Station Logical Port Display and/or Change X 02 Station Physical Port Display and/or Change X 03 Flexible PCB Cabinet and Slot Assignments X X *03 Cabinet Type Identification X 04 Station Logical Port Primary Dir
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Overview Numerical Program Listing Program Title *14-1 Auto Answer with Zip Tone Assigned to Agent ID X 14-2 ACD Supervisor Passwords X *14-2 DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination X 14-3 Announcement / Music Port Assignments and Queue Pattern X 14-4 Queue Time Out Overflow Destination X 14-5 Overflow Point and Ring No Answer Routing Destination Assignments X 14-6 After Shift Service Destination X 14-71 Queue Size for Alarm (Immediate Assignments) X 14-72 Queue S
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Overview Overview Numerical Program Listing Program Title 34 Hold Recall Timing X *34 Station Class of Service (Standard Telephone Camp-on Busy and Busy X Override Tone Option) 35 Station Class of Service X X 36 Fixed Call Forward (Voice Calls Only) X *36 System NT Button Lock Password Changing Station Assignment X 37 CO and Tie Line Ring Transfer (Camp-on) Recall Time X *37 Park Recall Timing X 38 Digital and Electronic Telephone Keystrip Type X 39 Flexible Button Assignment X X 40 Station CO
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Overview Numerical Program Listing Program Title 46-11~81 Toll Restriction Class Parameters X 46-21,46-31 46-41, 46-51, Toll Restriction Classes 2~8 X 46-61, 46-71, 46-81 47 Toll Restriction Exception Office Codes Assigned by Area Codes X 48 Station Toll Restriction Classification X 50-1 Least Cost Routing Parameters X 50-2 Least Cost Routing Home Area Code X 50-31~35 Least Cost Routing Special Code X 50-4 Least Cost Routing Long Distance Information (LDI) Plan Number X 50-5 Least Cost Routing
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Overview Overview Numerical Program Listing Program Title *64-2 Number of DID/DNIS Digits for Trunk Groups X *65 Call by Call Channel Group Assignment X *66-1 Channel Group Number Parameters X *66-2, Call-by-Call Trunk Group Codes and Network ID X *66-4 *66-3 Channel Group/Trunk Parameters X *66-5 Line Directory Number (LDN) Registration X *66-6 LDN/Trunk Group to Channel Group Assignments X *66-7 LDN/Trunk Group Assignments X *67-1 Trunk Group Call Direction X *67 Call Types for ISDN Trunk Grou
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Overview Numerical Program Listing Program Title *81, *84, *87 Ground/Loop Start/ CO Line to Directory Number Button LED Flash X Assignments 81~89 Ground/Loop Start/CO Line/Station Auto Attendant, Attendant Console, X and Distributed Hunt Group Ringing Assignments 90 Initializing Program 00~*99 X 91-1 Automatic PCB Recognition/Port Renumber X 91-2 Data Transfer from Temporary Memory to Working Memory X 91-9 System Initialization X 92 Initializing Speed Dial Numbers, VM ID Codes, Character Mess
