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Cisco TelePresence
ISDN Gateway
Version 2.1
Online help (printable format)
D14659.03
March 2011
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Contents Contents Contents ................................................................................................................................... 2 Logging into the web interface ............................................................................................... 7 Failing to log into the web interface ....................................................................................... 8 Invalid passwords ...........................................................
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Contents Adding dial plan rules .................................................................................................................................. 30 Updating dial plan rules ............................................................................................................................... 33 Example dial plan rules ..........................................................................................................34 Allocating bandwidth using rules for IP t
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Contents IP routes configuration ................................................................................................................................ 62 Adding a new IP route .......................................................................................................................... 62 Viewing and deleting existing IP routes ............................................................................................... 63 Routes behavior with disabled ports ........
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Contents Upgrading and backing up the Cisco TelePresence ISDN Gateway....................................91 Upgrading the main ISDN Gateway software image .................................................................................. 91 Upgrading the loader software image ......................................................................................................... 91 Backing up and restoring the configuration....................................................................
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Contents Downloading individual voice prompts ............................................................................................... 115 Deleting customized voice prompts ................................................................................................... 115 Voice prompt specification ........................................................................................................................ 116 Making the best possible recordings ........................
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Logging into the web interface Logging into the web interface The Cisco TelePresence ISDN Gateway (ISDN Gateway) web interface is used for administering the Cisco TelePresence ISDN GW 3241 and 3200 Series units and the ISDN GW MSE 8321 and ISDN GW MSE 8310 blades, monitoring the progress of active and completed calls, managing dial plans and users, and for obtaining event logging information for reference or for troubleshooting complex issues. When connecting to the ISDN Gateway web interf
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Failing to log into the web interface Failing to log into the web interface When connecting to the Cisco TelePresence ISDN Gateway web interface, you must log in so that the ISDN Gateway can associate the session with your configured user and a set of access privileges. The ISDN Gateway has a set of configured users, and each user has an ID and password that are used for logging in. If you see the Access denied page, you have not been able to log in for one of the following reasons: In
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Failing to log into the web interface Getting started with the Cisco TelePresence ISDN Gateway Ensure you have correctly completed the physical setup of the Cisco TelePresence ISDN Gateway (ISDN Gateway) following the instructions in the Getting Started Guide that accompanied it. You must also ensure that your endpoints and MCU are correctly configured to operate with the ISDN Gateway. Before you can make calls using the ISDN Gateway, you need to complete its setup using the web interface
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Failing to log into the web interface f. Now go to Dial plan > ISDN to IP, and click Add rule. g. For Rule name, type in a name for the new rule. h. For Condition, select Match any called number. i. For Action, select Call this number and enter the IP address of your MCU. j. Leave the other values unchanged. Click Add rule to add the rule to the dial plan. For more information about dial plans, refer to Understanding the dial plan. Cisco TelePresence ISDN Gateway 2.1 Online help (Pri
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Making calls with the Cisco TelePresence ISDN Gateway Making calls with the Cisco TelePresence ISDN Gateway The Cisco TelePresence ISDN Gateway allows: users with ISDN endpoints to place calls to users with IP endpoints users with IP endpoints to place calls to users with ISDN endpoints When configured correctly, the ISDN Gateway is transparent to users; they will require minimal assistance and training to place calls through the ISDN Gateway successfully. One training consideratio
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Using the auto attendant Using the auto attendant You can use the auto attendant on the Cisco TelePresence ISDN Gateway to enter the number you want to call directly from your endpoint. If you are calling from an IP endpoint, you should enter a phone number. If you are calling from an ISDN endpoint you should enter an IP address (optionally followed by an extension number or phone number). If your administrator has set up calls to be directed to the auto attendant, then you will see the in
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Using the Cisco TelePresence ISDN Gateway for voice-only calls Using the Cisco TelePresence ISDN Gateway for voice-only calls The Cisco TelePresence ISDN Gateway can be used to forward voice-only IP calls to the ISDN network (the PSTN); likewise, it can be used to forward voice-only ISDN calls from the PSTN to IP telephones on the IP network. If you want to use the ISDN Gateway to forward voice-only calls, there are two ways to configure this feature: globally: either o entirely as a
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Using the Cisco TelePresence ISDN Gateway for voice-only calls Dial plan configuration You can configure the dial plan to restrict particular called numbers to voice-only calls. In this way, you can configure the ISDN Gateway to allow particular outgoing/incoming ISDN calls to be video- conferencing calls. Using the dial plan therefore allows you greater flexibility (if you need it) than using the global settings on the ISDN settings page. You can use the dial plan to place a call where the
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Using the Cisco TelePresence ISDN Gateway for voice-only calls Displaying ISDN port utilization For each ISDN port, you can view details of any port activity for each ISDN channel. To display ISDN port utilization details, go to ISDN > ISDN ports. A message shows the status of ISDN layers 1 (physical) and 2 (D-channel). The same information is shown in the ISDN Status page. Note that if the ISDN Gateway is in leased line mode, there will be no status for layer 2. The following informat
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Displaying the ISDN calls list Displaying the ISDN calls list The ISDN Calls List displays both active calls and completed calls on the Cisco TelePresence ISDN Gateway together with their basic settings. The list enables you to disconnect active calls and to delete completed calls from the list. For active calls, you can display further details (see Displaying detailed call information). Active calls are those calls that are taking place now. The active calls list shows all calls that are
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Displaying the ISDN calls list Displaying detailed call information Active calls are listed along with some basic details in the ISDN Calls List (see Displaying the ISDN Calls List). To view additional details about an active call, go to ISDN > ISDN Calls and click more for the call about which you want more information. On the Call details page, the call for which more details are provided is displayed with a number (example: "Call 15 details"). This number is generated by the Cisco Tele
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Displaying the ISDN calls list Finished: the call is disconnected (you might not see this state). Encryption This field tells you whether encryption is active and if so, whether all or only some of the media channels are encrypted. Channel Only for ISDN participants: The numbers of the ISDN channels that are in use for bonding map this call. Channel rate Only for ISDN participants: Whether or not restricted 56k mode is in use for the received (rx) and/or transmitted (tx) part of an ISD
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Understanding the dial plan Understanding the dial plan The Cisco TelePresence ISDN Gateway uses the dial plan to determine how to route calls between IP and ISDN networks. When the ISDN Gateway receives a request to initiate a new IP to ISDN or ISDN to IP call, it examines the called number (if available), and uses the dial plan to determine whether to reject the call, find out which number should be called to initiate the outgoing part of the call, and to check the allowed call bandwidth
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Understanding the dial plan o Restrict (56k): whether a call will use 56kbps. Note that if 56k is specified for a rule, but the endpoint only supports 64kbps, then the call will be terminated rather than use 56kbps o Maximum bandwidth: used to limit the bandwidth available to for calls to particular numbers, or to allow users to select their own bandwidth (for more information, see Adding and updating dial plan rules) o Encryption settings: whether transparent encryption is to be used an
