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Limited Warranty and Support Guide
Before contacting the HP Customer Support Center, it’s important to have the following
information handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and
Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard
at the same time.
Model Number: __________________________________________________________________
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Under the HP Global Limited Warranty program, products Hardware Limited Warranty purchased in one country/region may be transferred to another country/region, where HP or its authorized service HP Product Duration providers offer warranty service for the same product model Hardware One-year limited warranty number, without voiding the warranty. Warranty terms, service availability, and service response times may vary One-year technical support from country/region to country/region.
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product that has been discontinued. Replacement parts are PROGRAMS OR DATA OTHER THAN SOFTWARE warranted to be free from defects in material or INSTALLED BY HP WHEN THE PRODUCT IS workmanship for ninety (90) days or, for the remainder of MANUFACTURED. UNITS SENT IN FOR SERVICE the Limited Warranty Period of the HP Hardware Product MAY HAVE THE DATA ERASED FROM THE HARD they are replacing or in which they are installed, whichever DRIVE AND THE PROGRAMS RESTORED TO THEIR is longer. ORIGINAL S
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THIS LIMITED WARRANTY GIVES YOU SPECIFIC With a customer self repair, HP will pay all shipping and LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS part return costs and determine the courier/carrier to be THAT MAY VARY FROM STATE TO STATE OR FROM used. If customer self repair applies to you, please refer to COUNTRY/REGION TO COUNTRY/REGION. YOU ARE your specific HP Hardware Product announcement. You can ADVISED TO CONSULT APPLICABLE STATE OR also obtain information on this warranty service on t
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authorized reseller. Your dated sales or delivery receipt, Software Technical Support showing the date of purchase of the HP Option, is your Software technical support for your HP software, warranty start date. See your HP Option Limited Warranty HP preinstalled third-party software, and third-party software for more details. Non-HP options are provided “AS IS.” purchased from HP is available from HP via multiple contact However, non-HP manufacturers and suppliers may provide methods,
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e. Freeware. Notwithstanding the terms and conditions of End-User License Agreement this EULA, all or any portion of the Software Product which PLEASE READ CAREFULLY BEFORE USING THIS constitutes non-proprietary HP software or software provided EQUIPMENT: This End-User license Agreement (“EULA”) is a under public license by third parties (“Freeware”), is legal agreement between (a) you (either an individual or a licensed to you subject to the terms and conditions of the single entity) a
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trademark law, as well as other applicable laws and OF PROFITS OR CONFIDENTIAL OR OTHER international treaty provisions. You shall not remove any INFORMATION, FOR BUSINESS INTERRUPTION, FOR product identification, copyright notices or proprietary PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT restrictions from the Software Product. OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR 6. LIMITATION ON REVERSE ENGINEERING. You may not OTHERWISE IN CONNECTION
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DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's name: Hewlett-Packard Company Manufacturer's address: Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA. 95014 declares, that the product(s): Product: Personal computer Model Number(s): S0000, SR1000, SA4000, m000, m1000, m5000, d1000, a000, t000, x5000, w1000 series. a1000, t3000, d4000, w5000, m7000, Z500, s7000. Product Options: All, (including refurbish) conform(s) to the f
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Operating Specifications Electrical ratings: AC INPUT 100–127V, 3A or 4A or 6A* 200–240V, 2A or 3A* 50/60 Hz Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2000 m Storage altitude: 0–4572 m * Refer to your PC’s ratings label located on the back of the PC to determine exact electrical rating. Regulatory and Safety Information WARNING: Text set off in this manner indicates FCC Regulatory and Safety
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® Consumer Information and FCC ENERGY STAR Compliance Requirements Products marked with the ENERGY ® STAR logo on the packaging box Telephone Connection qualify with the U.S. Environmental This equipment complies with Part 68 of the Federal • ® Protection Agency’s ENERGY STAR Communications Commission rules. These rules permit guidelines for energy efficiency. this device to be directly connected to the telephone network. Standardized jacks are used for these ® Products with the ENER
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AC Power Safety Warning WARNING: The Load Number .9 assigned to each terminal device denotes the percentage of WARNING: Install the computer near an AC the total load to be connected to a telephone outlet. The AC power cord is your PC’s main AC loop; this is used by the device to prevent disconnecting device and must be easily overloading. The termination on a loop may accessible at all times. For your safety, the consist of any combination of devices, subject power cord provi
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disconnect the antenna or cable system. This will prevent Laser Safety Statement damage to the product from lightning and power line Class 1 LED Product surges. The CD and DVD drives contain a laser system and are classified as a “Class 1 Laser Product” under a U.S. Department of Health and Human Services (DHHS) Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968. Should the unit ever require maintenance, contact an 7 authorized service
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Support Information 5 If you have not solved the problem, call HP Total Care, Don’t Forget to Register! toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. only), and French Go to: http://register.hp.com (Canada only) at: NOTE: To view your PC product number, model number, HP: 1-800-474-6836 (800-HP-invent) and serial number, press and hold the Ctrl+Alt+S keys on Compaq: 1-800-652-6672 (800-OK-Compaq) the keyboard. When you call, please have your produc
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Symantec — Norton Internet Security HP Total Care Out-of-Warranty http://www.symantec.com/techsupp Support Options Intuit — Quicken Basic Even after your warranty has ended, HP can still provide 1-900-555-4688 you with service and support options. http://www.intuit.com Sonic Visa and MasterCard holders in the United States • (only CD-RW and DVD+RW/+R models) or callers from Canada, call: http://www.sonic.com HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq
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