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                        SurePOS 300 
Installation and Service Guide for 
4810/4910 
Model 31x, 32x, W2H 
  
11-9-2005 GA27-4309-01                                                                                                                                                                                                                                                                                                                                                                                                       
                    
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                        SurePOS 300  Installation and Service Guide for  4810/4910  Model 31x, 32x, W2H     11-9-2005 GA27-4309-01                                                                                                                                                                                                                                                                                                                                                                                                       
                    
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                        11-9-2005 Note  Before using this information and the products it supports, be sure to read the safety information booklet (GA27-4004) and  the general information under Appendix B, “Notices,” on page B-1. Second Edition (March 2005)  | This edition applies to IBM Point-of-Sale terminals, 4810 and 4910 (includes the 4810 terminal bundled with a printer,  | display, cash drawer, and possibly other I/O). This publication is available on the IBM Retail Stores Solutions  | Electronic Support Web sit
                    
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                        11-9-2005 Contents  Figures  . . . . . . . . . . . . . . . . . . . . . . . . . . . .v  About this guide  . . . . . . . . . . . . . . . . . . . . . . . . vii  Who should read this manual . . . . . . . . . . . . . . . . . . . . vii  Related publications  . . . . . . . . . . . . . . . . . . . . . . . vii  Accessibility  . . . . . . . . . . . . . . . . . . . . . . . . . . viii  || Uninterruptible power supply option  . . . . . . . . . . . . . . . . . viii  End of life disposal  . . . . . . . . . . .
                    
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                        11-9-2005 Clear display . . . . . . . . . . . . . . . . . . . . . . . . A-10  Display position . . . . . . . . . . . . . . . . . . . . . . . A-10  Delete to end of line  . . . . . . . . . . . . . . . . . . . . . A-10  Dimming  . . . . . . . . . . . . . . . . . . . . . . . . . A-11  Cursor mode  . . . . . . . . . . . . . . . . . . . . . . . . A-11  Screen mode . . . . . . . . . . . . . . . . . . . . . . . . A-11  Horizontal scroll . . . . . . . . . . . . . . . . . . . . . . . A-12  Display mode s
                    
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                        11-9-2005 Figures  | 1-1.  Dimensions of the 4810/4910 SurePOS 300 (does not include the I/O devices for the Express  || models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2  1-2.  Front view of 4810/4910 . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3  1-3.  31x models rear view connections  . . . . . . . . . . . . . . . . . . . . . . . 1-4  1-4.  32x models rear view connections  . . . . . . . . . . . . . . . . . . . . . . . 1-6  || 2-1.  View of components  
                    
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                        11-9-2005 vi SurePOS Installation and Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                    
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                        11-9-2005 About this guide  This guide provides product planning information, replacement and removal  procedures, problem determination and parts listings of field-replaceable-units  ™  | (FRUs) for the IBM 4810/4910 SurePOS 300. The 4910-32x model is an Express  solution, which includes a 4810-32H machine, a printer, display, cash drawer, and  possibly other I/O. The components of the 4910 Express Solution are determined  by each country or geographical region.  | Throughout this guide, the te
                    
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                        11-9-2005 ™  –   4820 Touch Drivers for SurePOS 700 Series, which includes the MicroTouch ™  TouchWare –   POSS for DOS download Accessibility  | Accessibility features help a user who has a physical disability, such as restricted  | mobility or limited vision, to use the 4810/4910 SurePOS 300 successfully. The  | following is a high-level list of the accessibility features:  v   All controls are located on the front of the machine, in easy reach.  v   Industry-standard serial and USB ports allo
                    
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                        11-9-2005 In accordance with the European WEEE Directive, electrical and electronic  equipment (EEE) is to be collected separately and to be reused, recycled, or  recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the  WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted  municipal waste, but use the collection framework available to customers for the  return, recycling, and recovery of WEEE. Customer participation is important to  minimize an
                    
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                        11-9-2005 Tell us what you think  Your feedback is important in helping us provide accurate and high-quality  information. Please take a few moments to tell us what you think about this  document.  You can use either of these ways to provide feedback:  v   Visit our Web site at http://www.ibm.com/solutions/retail/store. Select Support,  then Publications. Select the publication comments link within the introductory  text. Fill in the requested information and your comments. Be sure to include th
                    
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                        11-9-2005 Summary of changes  | November 2005  | v   Inserted the new End-of-Life disposal statement  | v   Inserted the new Tell us what you think statements  | v   Added supported models to front cover | February 2005  | Updated information on IBM SurePOS 300 to include the 4910-32x model,  | which is an Express solution that includes the 4810-32H, a printer, display,  | cash drawer, and possibly other I/O devices. The 4910 Express solutions  | are country and geographically specific. A revisi
                    
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                        11-9-2005 xii SurePOS Installation and Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
                    
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                        11-9-2005 Chapter 1. Introduction  This chapter describes the characteristics of the IBM 4810 SurePOS 300, which  includes the machine type 4910.  Product summary  | The 4810 consists of a personal computer (PC) core with expansion slots,  | Electronic Industries Association (EIA) 232 connectors, an Ethernet LAN adapter,  | and built-in video (VGA) support. In addition to these features, the 4910 SurePOS  | Express Model includes bundled I/O that may vary according to country and  | geographic r
                    
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                          Product introduction 11-9-2005 | Table 1-2. Models and features (continued)  || Model Base-unit standard feature  ® ®  || 4810-W2H 40-GB HDD, Microsoft Windows XP Professional preloaded  || 4910-32H/32E/32A 40-GB HDD |   | Note:  References in this guide to the 4810 Model 32x also apply to the 4810  | Model W2H and 4910 Models 32H, 32E and 32A.  Physical dimensions  Figure 1-1 shows the dimensions of the product:   |   90 mm ( 3.5 in.) 300 mm (11.8 in.) 216 mm (8.5 in.) | | Figure 1-1. Dimensi
                    
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                        Product introduction 11-9-2005 Environmental considerations  Temperature and humidity requirements are as follows:  v   Operating: +10°C to 40°C (50° to 104°F) with 8% to 80% relative humidity  v   Shipping: −40°C to +60°C (−40° to 140° F), which includes condensation but not  rain.  v   Storage: 0°C to +60°C (32° to 140° F) | The 4810/4910 SurePOS 300 meets all worldwide Electromagnetic Compatibility  | (EMC) standards. Refer to Appendix B, “Notices,” on page B-1 for a complete  | description. 
                    
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                        Product introduction 11-9-2005 | This network connection LED is on when the 4810/4910 is connected to a  | hub or switch.        This LED blinks during receive/send transmission. Rear connectors  | See the rear connector for your 4810/4910 model:  | v   Go to “Rear connectors 4810 (31x models).”  | v   Go to “Rear connectors 32x models” on page 1-6. | Rear connectors 4810 (31x models)  | Figure 1-3 shows the connections available on the 4810 (models 31x) and  | 4910-32H:  Note:  Not sure whether
                    
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                          Product introduction 11-9-2005 Port for an Ethernet LAN cable.      Mouse port.        Port for a PS/2 or compatible keyboard.         Microphone port.         Audio input port.         Port for audio output, such as self-amplified speakers       power Power. The voltage switch allows you to select 100-127 V or  200-240 V ac.    Attention  When installing a new power supply, be sure to set the correct  input voltage for your area or you will damage the power  supply. See Figure 1-3 on page 1-4
                    
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                        Product introduction 11-9-2005 Rear connectors 32x models  | Figure 1-4 shows the connections available on the 4810/4910 models 32x:       Voltage switch 3 +5 VDC (E+F) +12 VDC (E+F) DC E E Cash Drawer Ethernet A B Figure 1-4. 32x models rear view connections. Note the location of the voltage selection  switch.       USB ports.      SVGA display port.      A Port for external serial devices, such as a scale or  a scanner. This port is COM1.      B,C,D Ports for second, third, and fourth external