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TM
Troubleshooting Sprint Mobile Broadband USB Modem Ovation
U760
TM
By Novatel Wireless
If you are unable to resolve your issue using the Troubleshooting steps
below, pleasecontact Sprint Customer Service at 1-800-927-2199 (Business
users) or 1-888-211-4727 (Personal users) for assistance.
1. The Sprint SmartView software does not detect the Novatel Wireless
U760 USB Modem.
There are several reasons why this behavior may occur, one of the following
should rectify the iss
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• The installation of Windows is not up-to-date. Browse the Windows update using an alternate Internet connection to ensure that all of the latest Service Packs and updates are installed. • Another application is in conflict with the Sprint SmartView software.Ensure that applications such as ActiveSync, HotSync, WinFax and/or other connection managers are not running in the System Tray (i.e., the icons located by the clock on the Windows taskbar) while using the Sprint Smart
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4. I am able to connect, but not able to browse any web pages. Below are some resolutions: • The Internet browser is incorrectly configured: Check the connection settings of your browser to ensure that no conflicting settings exist. For Internet Explorer, click Tools > Internet Options and select the Connections tab. Ensure that either Never dial a connection is selected, or that the Sprint PCS connection is set as the default. Also ensure that no proxy information is sp
