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PRACTICAL USER’S GUIDE 
FOR THE ELECTRIC WALL MOUNTED 
FIREPLACE 
 
 
 
 MODEL NUMBER:  
 
EWM-SS 
 
 
 
 
 
 
 
 
   
 
 
Quality checked by:
 
Valued Customer, 
We are pleased that you have chosen to purchase an electric fireplace 
manufactured by Dimplex North America Limited. 
 7205790200REV00                                                                                                                                                                                           
                    
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                              CONTENTS      PAGE 1 Important Instructions    PAGE 2 Wall Mount Installation    PAGE 6 Operation    PAGE 7 Maintenance    PAGE 9 Warranty                                                                                                                                                                                                                                                                                                                                                                    
                    
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                            QUICK REFERENCE GUIDE FOR THE ELECTRIC WALL  MOUNT FIREPLACE    1. Before using the electric wall mounted fireplace verify:  • Are the circuit breakers for the unit on?  • Are the light bulbs loose? (to check, follow the instructions for  replacing the light bulbs under the maintenance section of this  manual)    2. The heater may emit a slight, harmless odor when first used.  This  odor is a normal condition caused by the initial heating of internal  heater parts.    3. The information rega
                    
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                        IMPORTANT INSTRUCTIONS    RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE    When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,  electric shock, and injury to persons.    1. Read all instructions before using the wall mounted electric fireplace.  2. The heater is hot when in use.  To avoid burns, do not let bare skin touch hot   surfaces.  The trim around the heater outlet becomes hot during heater operation.  Keep  combustible materials, such
                    
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                        NOTE  A 15amp, 120 volt circuit is required.  A dedicated circuit is preferred but not essential in all  cases.  A dedicated circuit will be required if, after installation, the circuit breaker trips or the  fuse blows on a regular basis when the heater is operating.  Additional appliances on the same  circuit may exceed the current rating of the circuit breaker.  WARNING  Placing heavy objects on top of this fireplace may cause damage or injury.  Maximum weight:  50 lbs/23 kg.  Do not use firep
                    
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                          5. The wall-mounting bracket must be mounted to at least one wall stud (FIGURE 3) or  into two wall studs (FIGURE 4)  6. When installing into two studs the wall anchor must be installed into the center location  as indicated in FIGURE 3.  7. When installing into one stud, use one of the three center locations as indicated in  FIGURE 4.  The wall anchors must be installed into the outer most locations as  indicated in FIGURE 4.   8. Hold the wall-mounting bracket on the wall and mark the locati
                    
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                        UNIT INSTALLATION        CORD SECURING (VIEW FROM BACK)                       5                                                                                                                                                                                                                                                                                                                                                                                                                                     
                    
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                        OPERATION  The controls are located on the lower right side of the wall mounted electric fireplace.  (FIGURE 7)     A. MAIN ON/OFF SWITCH   The on/off switch supplies power to all unit functions (heat/flame)     B. HEATER ON/OFF SWITCH    The HEATER ON/OFF SWITCH supplies power to the heater fan and the heater element.     C. HEATER THERMOSTAT CONTROL  To adjust the temperature to your individual requirements, turn the thermostat control  clockwise all the way to turn on the heater.  When the ro
                    
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                        RESETTING THE TEMPERATURE CUTOFF SWITCH  Should the heater overheat, an automatic cut out will turn the heater off and it will not come  back on without being reset.  It can be reset by switching the MAIN ON/OFF SWITCH to OFF  and waiting 5 minutes before switching the unit back on.  CAUTION  If you need to continuously reset the heater, unplug the unit and call Dimplex customer service  at 1-888-DIMPLEX (1-888-346-7539).  MAINTENANCE  WARNING  Disconnect power before attempting any maintenance 
                    
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                        GLASS CLEANING    The front glass is cleaned in the factory during the assembly operation.  During shipment,  installation, handling, etc., the front glass may collect dust particles, these can be removed by  dusting lightly with a clean dry cloth.    To remove fingerprints or other marks, the glass can be cleaned with a damp cloth.  The glass  should be completely dried with a lint free cloth to prevent water spots.  To prevent scratching,  do not use abrasive cleaners or spray liquids on the g
                    
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                          TWO YEAR LIMITED WARRANTY    Products to which this limited warranty applies  This limited warranty applies to the following models of your newly purchased Dimplex electric  fireplace EWM-SS and to newly purchased Dimplex fireplace surrounds (mantels) and trims.   This limited warranty applies only to purchases made in any province of Canada except for  Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and  the District of Columbia) except for Hawaii and
                    
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                        What you must do to get service under this limited warranty  Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex  at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada  N1R 7G8.  Please have proof of purchase, catalogue/model and serial numbers available  when calling.  Limited warranty service requires a proof of purchase of the product.  What Dimplex will do in the event of a defect  In the event a product or part covered 
                    
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                        What Dimplex and its dealers and service agents are also not responsible for:  IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE  TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR  ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,  CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN  CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE  PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS