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®
Sprint Digital Voice
Models DVP 203 & DVP 403
Quick Start Guide
Item Number 699345
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Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This guide is subject to change without notice, and the Voice Mail manufacturer has no obligation to provide any updates or corrections to this guide. Further, the Voice Mail Manufacturer also reserves the right, without prior notice, to make changes in equip
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Table of Contents Table of Contents Table of Contents Table of Contents Chapter 1: Introducing the Voice Mail System ® Welcome to Sprint Digital Voice..................................................................................1 Hardware Requirement ....................................................................................................2 Software Requirement ......................................................................................................3
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Table of Contents Table of Contents Table of Contents Table of Contents ii ii ii ii – – – – – – – – Tabl Tabl Tabl Table of e of e of e of C C C Cont ont ont ontent ent ent ents s s s Issue 1. Issue 1. Issue 1. Issue 1.6 6 6 6
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Chapter 2: Chapter 2: Chapter 2: Chapter 2: Installation Installation Checklist Installation Checklist Installation Checklist Checklist ® Sprint Digital Voice Automated Attendant: • Answers incoming calls with a recorded main greeting (also called an Welcome to Welcome to Welcome to Welcome to Instruction Menu). It typically begins with the phrase T Th hank you for c ank you for calling alling T Th hank you for c ank you for calling alling Sprint Digital Sprint Digital
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Chapter 2: Chapter 2: Chapter 2: Chapter 2: Installation Installation Checklist Installation Checklist Installation Checklist Checklist • Laptop Programming Guide This document details how to connect a laptop computer to Sprint Digital Voice. An installer uses the laptop to perform advanced programming options that are not available through a System Administrator Mailbox. These programming options should not be used unless Sprint Products Group Technical Services request changes
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Chapter 2: Chapter 2: Chapter 2: Chapter 2: Installation Installation Checklist Installation Checklist Installation Checklist Checklist Physical Dimensions Base Unit Wall or desktop mount Height 2.2 inches Width 11.1 inches Depth 2.0 inches Weight 2.0 pounds Power Requirements External Power Supply Wall transformer, 6 foot power cord Height 2.5 inches Width 2.25 inches Depth 2.0 inches Weight .90 pounds Regulatory Certifications United States FCC part 68 ID#: EBZUSA
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Chapter 2: Chapter 2: Chapter 2: Chapter 2: Installation Installation Checklist Installation Checklist Installation Checklist Checklist • By default, the Automated Attendant answers with this recorded main greeting: T T T Th h h hank you for c ank you for c ank you for c ank you for ca a a alling. If you are lling. If you are lling. If you are lling. If you are c c c ca a a alling from a t lling from a t lling from a t lling from a to o o ouc uc uc ucht ht ht htone one one one
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Chapter 2: Chapter 2: Chapter 2: Chapter 2: Installation Installation Checklist Installation Checklist Installation Checklist Checklist ® Sprint Digital Voice is easy to install and maintain if the details of the installation are outlined before the phone or voice mail are installed. Before Before Before Before Before beginning the installation, talk with the customer and make sure that you have a complete understanding of how the customer wants the systems to Installing
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Chapter 2: Chapter 2: Chapter 2: Chapter 2: Installation Installation Checklist Installation Checklist Installation Checklist Checklist 6 6 6 6 – – – – – – – –I I I In n n nst st st stal al al all ll la a a at t t ti ii ion C on C on C on Checkl heckl heckl heckli ii is s s st t t t Issue 1. Issue 1. Issue 1. Issue 1.6 6 6 6
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running ® Protegé System Equipment Requirements: • Check the Installation and Maintenance Manual of the Protegé system you STEP 1 STEP 1 STEP 1 STEP 1 are installing to see that you have all of the equipment required. Plus, it contains the installation i
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Note: The LEDs are lit when: • the unit has power (Power LED). ® • Sprint Digital Voice is up and running (Voice Mail LED). • a particular Voice Mail port is busy (Port Status LEDs). Figure 2: Sprint Digital Voice Cabinet (Front Panel) 8 8 8 8 –
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Phone System Safety Precautions: ® Before beginning installation of a Protegé phone system, read through STEP 2 STEP 2 STEP 2 STEP 2 Important Safety Instructions found in the Installation and Maintenance Manual. ® Ob Ob Ob Obse se se ser r r
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running ® To install Sprint Digital Voice: STEP STEP STEP STEP 4 4 4 4 1. Mount Sprint Digital Voice on a wall, using the screw slots located on the bottom of the cabinet. Use the enclosed template as a guide when wall mounting. Make sure that the ventil
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running ® ® To connect Sprint Digital Voice to a Protegé system: STEP 5 STEP 5 STEP 5 STEP 5 1. Plug one end of a modular line cord into Voice Mail Port 1 on Sprint Digital Voice. See Figure 4. 2. Connect the other end into the RJ11 modular jack that is
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running ® ® Protegé 3x8 is the default phone system for Sprint Digital Voice DVP - 203. Protegé CTX is the default STEP 6 STEP 6 STEP 6 STEP 6 phone system for Sprint Digital Voice DVP - 403 To change this setup, log onto the system administrator’s ma
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Certain functions in the phone system require specific ® programming entries when integrated with Sprint STEP 7 STEP 7 STEP 7 STEP 7 Digital Voice. Note: If using a phone system other than Protégé, refer to the Release Notes P P P Pr r r rogr
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Programming screen, use the Down Arrow to highlight the “Members” field and press the e key to proceed to the Hunt Group Member screen. Enter each extension’s directory number that will be a member of the Hunt Group. Exit the screen and Save. ® Protegé XTX T
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running 3. If you want to use the default numbering, proceed to STEP 9. 4. If you want to create ranges of Subscriber Mailbox numbers, see the document, Using a L Using a La apt ptop wit op with h Sprint Sprint Digit Digita al Voic l Voice e. When you are Using a L Usin
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Chapter 3: Chapter 3: Chapter 3: Chapter 3: Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running Call in on one of your outside lines, and wait for the Automated Attendant to answer. STEP 11 STEP 11 STEP 11 STEP 11 The Automated Attendant will say the following main greeting, which is called an Instruction Menu: T Tha hank yo nk you u fo
