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                        DO NOT
DISCARD
R 
CASTILE & SANTA FE PELLET INSERT
Owner’s Manual
Installation and Operation
Models: 
CASTILEI-CE-MBK
SANTAFEI-CE-MBK
NOTICE
DO NOT DISCARD THIS MANUAL
•	 Read, 	 understand	 and	 •	 Leave	 this	 manual	 with	
•	 Important	 operating	 and	
follow 	 these 	 instruc- party	 responsible	 for	 use	
m aint enanc e 	 ins t ruc-
tions	 for	 safe	 installa- and	operation.
tions	included.
tion	and	operation.
 WARNING
WARNING
Please read this entire manual 
HOT SURFACES!
before installatio
                    
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                        R  Castile & Santa Fe CE Insert and Welcome to the Quadra-Fire Family! Hearth	 &	 Home	 T echnologies 	 welcomes 	 you	 to	 our 	 tradition 	 of	 and	 fireplaces. 	 	 And 	 yet	 we	 are	 old-fashioned	 when 	 it	 comes	 to 	 excellence!	 	 In 	 choosing	 a	 Quadra-Fire	 appliance,	 you	 have 	 our	 craftsmanship. 	 	 Each 	 unit	 is 	 meticulously	 fabricated 	 and 	 surfaces	 assurance 	 of	 commitment 	 to	 quality ,	 durability ,	 and 	 performance. are 	 hand -finished 	 for	 lasting	 beauty
                    
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                        R  Castile & Santa Fe CE Insert       Safety Alert Key: •	 DANGER! Indicates	a	 hazardous 	situation	which,	if	not	 avoided	 will 	result 	in	death 	or 	serious	injury . •	 WARNING! 	 Indicates	a	hazardous	situation	which,	if	not 	avoided	 could 	result	in	death	or	serious 	injury . •	 CAUTION! Indicates	 a	hazardous	situation	which,	if	not 	avoided,	could	result	in	minor	or	moderate	injury . •	 NOTICE: 	Indicates 	practices	which	 may	cause	damage	to	the	appliance 	or 	to	 property . TABLE OF C
                    
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                        R  Castile & Santa Fe CE Insert Page		 4 October 27, 2011 7069-101B                                                                                                                                                                                                                                                                                                                                                                                                                                                 
                    
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                        R  Castile & Santa Fe CE Insert  Page 		5 October 27, 2011 7069-101B                                                                                                                                                                                                                                                                                                                                                                                                                                                
                    
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                        R  Castile & Santa Fe CE Insert Listing and Code Approvals 1 A.  Appliance Certification D.  Specifications Model Castile		or	Santa	Fe	Pellet	Insert 	 Appliance Distance to Adjacent Standof f 	to	Side: 		410mm Combustion Materials: Standof f 	to	Header:	305mm Type Residential	Space	heating	appliance	fired	 CO Concentration at 13% Max:	0.003%	 by 	wood	pellets 3 O (mg/m ): Min: 	0.030% 2 Standard EN	 14785:2006 Flue Gas Temperature: 161°C *Thermal Output: Max:	6.3	kW Min: 		3.0	kW Energy Efficien
                    
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                        R  Castile & Santa Fe CE Insert  User’s Guide Operating Instructions 2 WARNING HOT SURFACES! Glass	and	 other 	surfaces	are	 hot	 during 	 operation	 AND	 cool	 down. 	 Hot glass will cause burns. •	 Do	not	touch	glass	until	it	is	cooled •	 NEVER	allow	children	to	touch	glass •	 Keep 	children 	away •	 CAREFULL Y 	SUPER VISE 	 children	 in 	 same	 room 	 as	 appliance. •	 Alert	children	and	 adults	to	hazards	of	high	temperatures. High temperatures may ignite clothing or other flammable material
                    
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                        R  Castile & Santa Fe CE Insert A. Fire Safety Clinkers T o 	 provide 	 reasonable 	 fire	 safety , 	 the 	 following 	 should 	 be	 Minerals	and	other	non-comb ustible	materials	such	 as	sand	 given 	serious	consideration: will 	 turn	 into	 a	 hard,	 glass-like	 substance	 called	 a	 clinker 	 when	 heated	in	 the	firepot.	 •	 Install 	 at	 least	 one	 smoke	 detector 	 and	 CO monitor 	 on	 each	 	 floor	of	your	home. T rees	 from	 dif ferent 	 areas	 will 	 vary 	 in	 mineral	 content. 	 	 T
                    
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                        R  Castile & Santa Fe CE Insert  D.  General Operating Information WARNING 1.  Thermostat Calls For Heat Fire	Hazard. The	 appliance	 is	 like	 most 	 modern	 furnaces;	 when 	 the	 thermostat	 Keep 	 combustible 	materials,	gasoline	 calls	 for 	 heat,	 your 	 appliance 	 will automatically	 light 	 and	 deliver 	 and	other 	 flammable	 vapors 	 and 	 liquids	 heat. 		 clear 	 of 	 appliance. When 	 the 	 room 	 is 	 up 	 to 	 temperature 	 and 	 the 	 thermostat 	 is	 •	 Do 	 NOT 	 store 	 fla
                    
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                        R  Castile & Santa Fe CE Insert G.  Starting Your First Fire H.  Fire Characteristics 1.	 A 	 th e rmo sta t 	 i s 	 re q u i re d 	 fo r 	 p ro p e r 	 o p e ra ti o n 	 o f 	 th i s	 A	 prope rly	 adju sted 	 fire	 with 	 the 	 heat 	 output	 control 	 button	 appliance. 	 	 At	 this	 time,	 fill	 the	 hopper	 with	 pellets,	 set	 set	 on	 “HIGH” 	 has	 a 	 short 	 active	 flame 	 pattern 	 that	 extends 	 the	 thermostat	 to 	 its	 lowest	 setting.	 	 Plug 	 the 	 power	 cord 	 out 	of	the	fi
                    
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                        R  Castile & Santa Fe CE Insert  J.  Ignition Cycles K.  Clear Space 1.	 At	 the	 beginning	 of	 each	 ignition	 cycle, 	 it 	 is 	 normal	 to	 see	 WARNING! RISK OF FIRE!  Do	NOT	place	combustible	 some 	 smoke	 in	 the	 firebox.	 	 The	 smoke	 will	 stop	 once	 objects	in 	front 	of	the 	appliance.	High	temperatures 	 may	 the	fire	starts. ignite	clothing, 	furniture	or	draperies.		Maintain	 a	minimum	 2.	 The 	 convection	 blower	 will	 automatically	 turn	 on	 after	 your	 clearance	of	914mm
                    
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                        R  Castile & Santa Fe CE Insert Maintaining & Servicing Your Appliance 3 C.  General Maintenance A.  Proper Shutdown Procedure 1. Types of Fuel  Depending 	 on	 the	 type	 of	 fuel	 you	 are	 burning	 will	 dictate	 how 	 CAUTION often 	you	have	to	clean 	your	firepot.		 If	 the	 fuel	 you	 are	 burning	 has 	 a 	 high	 dirt	 or	 ash	 content	 it	 may	 Shock and Smoke Hazard be	 necessary	to	clean	 the	firepot 	more 	than	once	a	 day .		 •	 T urn	down	thermostat,	let	appliance 	completely 	 Dirt
                    
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                        R  Castile & Santa Fe CE Insert  4. Cleaning Ash Pan/Drawer 2. Cleaning Firepot with Cleaning Rod & Firepot  Clean-Out Tool • Frequency: 		 W eekly	or 	every	5	bags	or	more frequently	depending 	on	ash	 build • Frequency: 		Daily	or	more	often	as	needed • By: 		Homeowner • By: 		Homeowner 	 Locate	 the 	 ash 	 pan/drawer 	 underneath	 the	 firepot	 and	 	 a.	 T he 	 appliance 	 must 	 be 	 in 	 complet e 	 shut down 	 and	 slide	 the	 ash 	 drawer	 straight 	 out. 	 	 Empty	 into 	 a 	 non- cool
                    
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                        R  Castile & Santa Fe CE Insert 6. Cleaning Heat Exchanger Chambers & Drop Tube 8. Cleaning the Hopper • Frequency: 		W eekly	or	 every	15	bags 	or	more	fre • Frequency: 		Monthly	or 	after	burning	50	bags	of 	fuel quently 	depending 	on	ash	 build-up • By: 		Homeowner • By: 		Homeowner After	 burning 	 approximately	 1	 ton	 of	 fuel	 you 	 will	 need	 to	clean	the 	hopper 	 to	prevent 	 sawdust	build-up.		 WARNING A 	 combination 	 of	 sawdust	 and 	 pellets	 on	 the	 auger	 reduces	 the	 amou
                    
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                        R  Castile & Santa Fe CE Insert  10. Soot and Fly Ash:  Formation & Need for Removal  14. Preparing Firebox for Non-Burn Season in Exhaust Venting System. • Frequency: 		 Y early	 at	the	end	of	the	 heating	 season • Frequency: 		 Y early 	or	more	frequently	depending	on	 • By: 		Homeowner ash	build-up. 	 a.	 Be 	 sure 	 the 	 appliance 	 is 	 allowed 	 to 	 cool, 	 has 	 been	 • By: 		Qualified	Service	 T echnician/Homeowner unplugged 	and 	the	exhaust	blower	is	of f. Be 	 sure 	 the 	 applianc
                    
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                        R  Castile & Santa Fe CE Insert D. High Ash Fuel Content Maintenance • Frequency: 		 As	needed • By: 		Homeowner Pellets Back Up Firepot Overfills In Feed Tube Poor 	 quality	 pellet 	 fuel,	 or 	 lack	 of	 maintenance,	 can	 create 	 conditions 	 that	 make	 the	 firepot	 fill 	 quickly 	 with 	 ashes	 and	 clinkers.		 This 	 condition	 makes 	 the 	 appliance	 susceptible	 to	 overfilling 	 the	 firepot	 with	 pellets	 which	 may	 result	 in	 smoking,	 sooting	 Ash Build Up in Firebox and	 pos
                    
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                        R  Castile & Santa Fe CE Insert  Troubleshooting for Homeowner 4 A. Frequently Asked Questions ISSUES SOLUTIONS 1.	 Metallic	noise. 1.	 Noise	is	caused	by	metal	expanding 	and	contracting	as	 it	heats	up	and 	cools	down,	similar	to	the	sound	pro- duced	by	a	furnace	or	heating	duct. 		 This	noise	 does	not 	 af fect	the	operation	or	longevity	of	your	appliance. 2.	 White	ash 	buildup	on	 glass. 2.	 This 	is	normal. 		Clean	the	glass	using	any 	non-abrasive	 glass	cleaner . 3.	 Glass	has 	buildup	
                    
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                        R  Castile & Santa Fe CE Insert Installer’s Guide Getting Started 5 Since	 pellet 	 exhaust 	 can	 contain	 ash,	 soot 	 or	 sparks,	 you	 A. Design, Installation & Location Considerations must 	consider	the	location	of: •	 Windows 1. Appliance Location •	 Air	Intakes NOTICE: Check 	 building 	codes	prior	to	installation. •	 Air	Conditioner •	 Installation 	 M UST 	 comply 	 with 	 all 	 local 	 building 	 codes 	 •	 Overhang,	soffits,	porch	roofs,	adjacent	walls	 and	 regulations	 including 	 t
                    
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                        R  Castile & Santa Fe CE Insert  E. Pre-Burn Check List B. Thermostat Location T he 	 t hermost at ’s 	 locat ion 	 will 	 have 	 some 	 ef f ect 	 on 	 t he	 1. Place 	 the	appliance	in	a	location	near	 the	 appliance’s 	operation.		 final	installation	area	and	follow	the	 proce- dures 	 below: When 	 the	 thermostat	 is 	 located	 close	 to	 the	 appliance, 	 it	 may	 require	 a	 slightly 	 higher	 temperature	 setting 	 to	 keep	 the 	 rest 	 2. Open	 the	 appl iance	 and 	 remove 	 all	 the	
                    
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                        R  Castile & Santa Fe CE Insert Dimensions and  Clearances 6 A.  Appliance Dimensions 28-7/8” (733mm) 707mm 23-5/8” (600mm) 594mm 8” (203mm) 203mm C L 21-1/2” 819mm (546mm) Figure 20.1 - Top View Figure 20.4 - Top View 25-3/8” (645mm) 23” 629mm 483mm (584mm) 12-3/4” 8-5/8”  249mm  330mm 51mm (324mm) (219mm) Figure 20.2 -Side View Figure 20.5 -Side View A B Figure 20.3- Front View Figure 20.6- Front View Overall Size A B Panel A B Metal	Surround	w/Cast 	 T rim,	STD 1080mm 762mm Standard 762mm 101