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TALKSWITCH DOCUMENTATION
USER GUIDE
RELEASE 3.24
CT.TS005.001101.UK
For use in
United Kingdom and Ireland
®
AN S WER S WITH IN TEL L IG EN C E
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Copyright Information TalkSwitch Copyright 2006 — All Rights Reserved. TalkSwitch is a division of Centrepoint Technologies Inc. TalkSwitch and Appello® are registered trademarks of Centrepoint Technologies Inc. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user
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PREFACE Thank you for purchasing the TalkSwitch Phone System. This user guide provides instructions for installing, configuring and using your TalkSwitch. Please read this section before you start installing the product. Important Safety Information Power & Lightning Surges Surge protection devices are recommended in areas where lightning or power surges are likely to occur. Avoid using corded telephones during a lightning storm. There may be a risk of electric shock. Do not install a Talk
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• Allow the TalkSwitch to reach room temperature before installation after shipping or storage to avoid problems caused by condensation. Maintenance Do not attempt to repair a TalkSwitch unit yourself. Advisory Information Power Failure When a power failure occurs, Line 1 connects to Extension 4 on each unit to enable incoming and outgoing calls over PSTN telephone lines. Consider using an Uninterrupted Power Supply (UPS) and surge protection for applications requiring uninterrupted opera
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TABLE OF CONTENTS CHAPTER 1: TALKSWITCH INSTALLATION 1.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.2 Front Panel lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.3 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1.3.1 TalkSwitch 24 Models . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 2: TALKSWITCH CONFIGURATION 2.1 Install the TalkSwitch Configuration Software . . . . . . . . . . . . . . . . . . . . . . . . . 13 2.2 Running the TalkSwitch software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.3 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2.3.1 The configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2.3.1.1 File Menu . . . . .
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2.3.6 Call Back/DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 2.3.6.1 Auto Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 2.3.6.2 Prompted Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 2.3.6.3 DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 2.3.7 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3.4 Using the TalkSwitch Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 3.4.1 Activating voicemail boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 3.4.2 Retrieving messages/Accessing a voice mailbox . . . . . . . . . . . . . . . . 100 3.4.3 Pager and Cell Phone notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 3.5 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CH A PT E R 1 TALKSWITCH INSTALLATION 1.1 INSTALLATION Open the system package, which will contain: • The TalkSwitch Unit • AC Power Adaptor 110V socket mount adaptor or 230V with power cord (subject to market model) • USB cable (supplied only with models without a LAN port) • RJ-45 LAN cable (supplied with all models with a LAN port) • Telephone cables (one per telephone line port) • CD containing configuration program installation wizard and user documentation • Extension Reference Card
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1.2 FRONT PANEL LIGHTS The front panel consists of a power button (“Power”) and five LED (Light Emitting Diode) lights indicating the usage of the lines with different states of illumination. Light: State Description Line 1 On Solid Line 1 is currently in use. Pulsing Slowly Line 1 caller is on hold. Flickering Line 1 is ringing. Quick Pulse Line 1 is engaged by a device that is sharing the line with TalkSwitch. Line 2 On Solid Line 2 is currently in use. Pulsing Slowly Line 2 caller is on h
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Light: State Description Line 4 On Solid Line 4 is currently in use. Pulsing Slowly Line 4 caller is on hold. Flickering Line 4 is ringing. Quick Pulse Line 4 is engaged by a device that is sharing the line with TalkSwitch. 1.3 BACK PANEL Before you connect all your phones and lines to TalkSwitch, you may want to configure the unit. This minimizes the disruption time of your telephone lines during the system setup. See Chapter 2: Configuration. TalkSwitch configurations are subject to mark
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1.3.3 TalkSwitch 28 Models Ports Purpose L1-L2 and Telephone cables for connection to telephone company L3-L4 analogue (PSTN) telephone line ports or demarcation (subject to model) point; or telephone line lightening protection if required (see notes 1 & 2) E1-E4 and Local extension telephone sets, fax machines or data E5-E8 modems (subject to model) USB USB cable to PC for system configuration SERIAL Serial cable to PC for system configuration (subject to model) Music 1/8” socket for ex
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In cases where a telephone company’s ISDN BRA service is installed using an NTE with two analogue line “ab” ports, the TalkSwitch telephone lines can be connected to the NTE’s ab ports (Please check with your local telephone company). The use of 4-wire telephone cables to combine L1/L2 or L3/L4 wiring requires a special installation procedure and may not be compatible with some standard telephone sockets. It is not recommended for general use. If your TalkSwitch was supplied with telephone
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1.4.2 Connecting extension telephones and other devices You can connect any regular analogue extension telephone set, cordless (e.g. DECT) telephone, or fax machine to the extension ports – E1-E4 and E1-E8 (subject to model). In cases where extensions will be wired through in-building wiring and a Connection Box with IDC or screw terminals, it is recommended that “RJ-11 Wiring-Tails” are used. These are single or multi-pair cables with 0.5mm solid core wire one end terminated in an RJ-11
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1.4.4 Connecting TalkSwitch to a LAN and/or PC There are currently four ways to connect to TalkSwitch for PC configuration — over the LAN (Ethernet port), USB, Serial, or Internet. LAN: Use the provided Ethernet cable to connect TalkSwitch to the LAN via your switch (TalkSwitch models with LAN ports only). USB: Use a USB cable to connect TalkSwitch to an available USB port on your PC or on the USB hub. Serial: Use a serial cable (RS232) to connect TalkSwitch to an available Serial COM por
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programs tend to ‘hold’ onto COM ports, making them unavailable for any other programs. If you are having problems communicating with TalkSwitch, please check the Chapter 6: Help and Troubleshooting. Note: Users of a TalkSwitch without a LAN port may skip the rest of this chapter and continue with Chapter 2: TalkSwitch Configuration. 1.4.4.4 Connecting to TalkSwitch over IP Ensure TalkSwitch is connected to a LAN with the supplied Category 5 cable. The top LED should light up to indicate a c
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units, thus keeping the TalkSwitch voice-over-LAN data isolated from other data on the network. Connect up to four TalkSwitch units (2 are shown in this illustration) to the LAN switch or switched hub. Note: TalkSwitch unit enclosures are not designed for stacking. We recommend wall-mounting units in a horizontal row to maximize airflow and keep the units from overheating. 1.5.2 Setting the Unit ID for the first time When TalkSwitch units are shipped from the manufacturer, they are progra
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1.5.3 Changing the Unit ID To change the Unit ID, the configuration software must be closed! # Press from a Local Extension to enter command mode. # Enter a password if necessary and dial 0 0 . The system responds with the Unit ID of that particular TalkSwitch. In command mode, use any of the following commands: Unit ID Touch Tone Command 1 # 01 2 # 02 3 # 03 4 # 04 1.5.4 How unit IDs affect system extension numbers When more than one TalkSwitch is connected to a LAN in networked mode,
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there will always be 10 Extension Ring Groups with the extension numbers 300-309. 1.5.5 Keep track of the lines and extensions To keep track of the extensions and lines connected to each TalkSwitch, label each unit with its Unit ID. It simplifies matters when you need to add or remove extensions and lines. If the TalkSwitch units are located in a room away from the extensions and you need to identify the units, there is a utility in the configuration software that allows you to identify ea
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disconnected, LAN failure etc.). In this event, all units can still answer inbound calls with the same Auto Attendant messages). Voicemail All Local Extension and Remote Extension Voicemail data is stored on the unit where the extensions normally reside. For example, all greetings, directory names and voicemail messages for extensions 121-128, 221-228 and mailboxes 420-429 are stored on the TalkSwitch with Unit ID 2. If a unit is completely filled with voicemail messages, new messages will
