Summary of the content on the page No. 1
IP Office
5602/4602 Phone User Guide
Issue 2b (20th July 2005)
Summary of the content on the page No. 2
Table of Contents The Telephone............................................................................................................................ 3 Overview..................................................................................................................................................... 3 Call Appearance Keys ................................................................................................................................ 4 Call Appearance Key Icon
Summary of the content on the page No. 3
The Telephone Overview This guide covers the use of the Avaya 5602 and 4602 telephones on the Avaya IP Office telephone system. Both phones are similar, however the 5602 is only supported on the IP Office whereas the 4602 is supported on a range of Avaya telephone systems. 5602/4602 Phone User Guide Page 3 IP Office Issue 2b (20th July 2005)
Summary of the content on the page No. 4
5602 User 1. Display and Call Appearance Keys: Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed. 2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing. 3. Messages: Access the user's mailbox. 4. Call Handling Buttons: • Hold: Place call on hold. See Hold. • Transfer: Transfer call. See
Summary of the content on the page No. 5
The Telephone Call Appearance Key Icons The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. Incoming Call: • A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent / key answers the call and puts any other current call on hold. Connected: • A symbol next to a call appearance key indicates that it
Summary of the content on the page No. 6
Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see Headset Working. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call by lifting your handset. You can also press Speaker to listen to the incomin
Summary of the content on the page No. 7
Basic Call Handling Features Redial The Redial feature automatically redials the last extension or outside number (up to 24 digits) you dialed. To redial the last number that you dialed 1. Press Redial. Headset Working If a headset is to be used on your phone, it must replace the handset. E.g. unplug the handset (from the socket on the side of the phone) and replace with the headset cable. Discard the handset. To answer an incoming call: 1. Press the call appearance key next to t
Summary of the content on the page No. 8
5602 User Hold If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call. To put an existing call on hold: 1. Press Hold or the or Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold. 2. Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is conne
Summary of the content on the page No. 9
Basic Call Handling Features Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer. 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred
Summary of the content on the page No. 10
5602 User Conference The Conference feature allows you to conference other parties (including yourself) into a call. Note: The number of parties allowed in a conference is controlled by your telephone system. To add another party to a call 1. Press Conference. 2. Dial the number of the person you want to add to the call. 3. Wait for an answer. • If the called party does not answer or does not want to join the conference, press . You can return to the held call by pressing its call
Summary of the content on the page No. 11
System Features Introduction As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network. Answering Calls Ringing at your own extension: Simply pick up the handset. When in headset mode, press the button associated with the al
Summary of the content on the page No. 12
5602 User Diverting Calls You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number. At another extension: • *12*N# from the extension you are temporarily using. • *13*N# to re-direct the calls back to your own extension, before you return to it. At your own extension: • *14*N# from
Summary of the content on the page No. 13
System Features Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on. *00 Cancel All Forwarding *32*N# Call Pick Up Extension *01 Forward Unconditionally On *33
Summary of the content on the page No. 14
Summary of the content on the page No. 15
Index Call Appearance Forward Hunt Group Press Redial 6, 7 0 Keys 3, 4, 8 Calls Off 13 Pressing 07*N 13 Call Coverage Forward Hunt Group Call Appearance 1 Appearance 4 Calls On 13 button 8 10*N 12, 13 Call Forwarding 11 Forward Hold 4 11*N 12, 13 Call Handling Unconditionally Off Redial 7 12*N 12, 13 Buttons 3 13 Speaker 6 13*N 12, 13 Call Pick Up Any 13 Forward Pressing 4, 6, 7, 8 14*N 12, 13 Call Pick Up Unconditionally On R Extension 13 13 2 Redial Call Pick Up Group F
Summary of the content on the page No. 16
Summary of the content on the page No. 17
5602/4602 Phone User Guide Page 17 IP Office Issue 2b (20th July 2005)
Summary of the content on the page No. 18
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual property re
