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Verizon
FiOS TV
User
Guide
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Welcome to Verizon FiOS TV Congratulations. You made a great choice by SM subscribing to FiOS TV. It’s going to revolutionize your television experience. As a Verizon FiOS TV subscriber, you can unleash the full potential of your television and enjoy the programming selection, picture and sound quality that only fiber-optic technology can deliver. This guide will help you get the most out of your FiOS TV. You’ll learn about our dynamic Interactive Programming Guide (IPG) which helps you contro
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Table of Contents Verizon FiOS Network 5 The Verizon FiOS Difference 6 ONT Power Supply Unit (OPSU) 7 Battery Backup Unit (BBU) 8 BBU Indicator Lights 8–9 BBU Audible Alarms 9–10 Troubleshooting Tips 10–11 ONT Indicator Lights 12 Remote Control 15 Easy-To-Use Buttons 16 Your Remote Control at a Glance 17 Using Your Remote Control 18–21 Device Codes 22–27 Interactive Programming Guide 29 Introduction 30–31 Main Menu 32 Search 32 TV Listings 33 Video on Demand 34 Mini-Guide 34 Help 35 2
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High Definition Television (HDTV) 35 Digital Video Recorder (DVR) 35–36 Settings 36–37 Parental Controls 37 Quick Tips 38–39 Digital Video Recorder 41 Getting Started 42–43 Recording TV 43–45 Controlling Live TV with the DVR 46–47 Set Top Boxes 49 Standard Definition 50–51 High Definition 52–53 Digital Video Recorder 54–55 Notes 56–58 3
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Verizon FiOS Network 5
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The Verizon FiOS Difference: Understanding your new fiber-optic connection Now that you’re hooked up, here’s how it works. While traditional telephone and cable TV networks use mostly copper wire and coaxial cable to deliver services, Verizon FiOS is 100% fiber-optic, bringing you state-of-the-art voice, TV and high-speed Internet service. With Verizon FiOS, your home is now ahead of its time. Verizon FiOS uses hair-thin strands of glass to carry information in the form of laser-generated puls
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ONT Power Supply Unit (OPSU): Finding your electricity source Your ONT requires electricity to operate all Verizon services provided on the FiOS network. The OPSU supplies power by connecting your ONT directly to an electrical outlet in your home or garage. The OPSU contains a single indicator light that tells you if electrical power is present. If the indicator light is dark, electricity is not flowing from the outlet to the ONT. In normal operation, the light should be green. The ONT requir
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Battery Backup Unit (BBU): Continuous power when you need it In case your ONT Power Supply Unit is accidentally unplugged — or in the event of a commercial power failure — a backup battery has been installed to provide you with power for voice service for approximately four hours. Your BBU was installed in a location in your home or garage where it can be easily monitored — most likely near the OPSU. The BBU is connected directly to the ONT to provide backup power if it’s needed. In addition,
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Battery: Green — ONT is operating normally. BBU is on standby. Yellow — Battery is either recharging or conducting a self-test, or the BBU is providing power to the ONT. Red — Battery is low. When this light comes on, approximately two hours of talk time remain. Replace Battery: Red — Battery needs to be replaced. Auxiliary (currently not available): Green — Auxiliary Battery Pack (ABP) is connected to the BBU. Off — No ABP is connected. BBU Audible Alarms: Listening to help you troubleshoot Y
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2. If the battery is properly connected and the Replace Battery indicator light is red, replace the battery in your BBU, as it is fully discharged. 3. After taking these steps, recheck the BBU indicator lights. If the battery lights are not in normal status, call the Verizon Fiber Solutions Center for assistance at 1-888-553-1555. Voice Service Test: If you are still having problems with your voice service, it could be your inside wiring. To find out, take a corded wire-line telephone and a
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Here’s a quick guide for reading your ONT Indicator Lights: Green light: Green light: The main AC The battery is power is available. connected and the voltage level No light: is adequate. There is no power No light: at the ONT. The ONT is not operating from the No light: battery or the battery is depleted. Adequate video signal or video port is enabled. Red light: The ONT has Red light: detected a The video signal is hardware failure. below the adequate voltage level. Blinking light: T
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Remote Control 15
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Everything You Need to Know about Your New Remote. Whether you’re browsing through channels, recording your favorite shows or ordering the latest hit movies from our extensive Video on Demand (VOD) library, your Verizon FiOS TV universal remote does it all. Your new remote allows you to enjoy all the advanced features of FiOS TV, such as our state-of-the-art Interactive Programming Guide (IPG). In addition to operating your Verizon FiOS TV Set Top Box (STB), you can use your four-in-one remo
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Your Remote Control at a Glance VOD provides POWER turns the access to selected device on or off. Video on Demand programming. CABLE activates the remote control of Set Top MUTE silences Box functions. current audio feed. AUDIO, DVD/VCR or TV VOL raises or selects the programmed lowers volume device for the remote levels. control. HELP displays FAV displays your helpful information Favorite Channels list for on using the IPG. selection or modification. EXIT closes any CH changes to the next
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Using Your Remote Control Your new remote can control up to four devices. To select the device you’d like it to control, simply press one of the device keys (TV, AUDIO, DVD/VCR or CABLE) at the top of your remote. Then follow programming instructions below. Programming Device Control Each of the additional device keys controls a particular type of device. For example, the DVD/VCR key controls your VCR, DVR or DVD player, but not your TV, unless you specify otherwise. ( See Reassigning Device K
