Nortel Networks P0911951 user manual

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Enterprise Edge 2.0 Voice Messaging
AMIS User Guide
www.nortelnetworks.com
© 2000 Nortel Networks
P0911951 Issue 01

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Enterprise Edge 2.0 Voice Messaging AMIS User Guide Learning About AMIS Audio Messaging Interchange Specification (AMIS) is a telecommunication solution to networking remote voice message systems. AMIS provides voice messaging to mailboxes at different sites on a communication network. A network, as it is referred to here, is a collection of offices, locations or sites connected by a telecommunication link. Each site on the network must have AMIS installed and be enabled to send, receive or

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4 Enterprise Edge 2.0 Voice Messaging AMIS User Guide Sending a network message Vancouver Miami Enterprise Edge Voice Enterprise Edge Voice Messaging System Messaging System Sue Mark’s Mark Sue’s Ext 2222 Mailbox 4546 Ext 4546 Mailbox 2222 Enterprise Enterprise Edge Edge server server Mark’s Network Delivery Mailbox 7222 Telephone Network The figure Sending a network message illustrates how network messages are sent between different company sites on the same network. In this example,

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Enterprise Edge 2.0 Voice Messaging AMIS User Guide 5 Site-Based Addressing Site-Based Addressing lets you specify where a voice message is delivered. You can send a voice message to any person inside or outside of your company who has an AMIS address. For Mark to use Site-Based Addressing, he needs two pieces of network delivery information before he can send a message. He needs Vancouver’s site prefix from his Miami System Administrator and Sue’s mailbox number (2222) in Vancouver. After

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6 Enterprise Edge 2.0 Voice Messaging AMIS User Guide Sending an AMIS Network Message using Direct Addressing Direct Addressing lets you send a voice message to a mailbox at a different location on a network. To use Direct Addressing you must know the destination site’s phone number and the mailbox number of the person you want to send a message to. Note: Ask your System Administrator for the destination site’s phone number and mailbox numbers. To use Direct Addressing: 1. Press Äá¡Ú. Pswd:

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Enterprise Edge 2.0 Voice Messaging AMIS User Guide 7 Will deliver 0 new 0 saved 13. Press ¨ to end the session. PLAY REC ADMIN Sending an AMIS Network Message using Site-Based Addressing Site-Based Addressing lets you send a message to a mailbox at another location on the network. To use Site-Based Addressing to send a message, you must know the destination site’s prefix and the mailbox number of the person you want to send the message to. Ask your System Administrator for a li

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8 Enterprise Edge 2.0 Voice Messaging AMIS User Guide Sending a Network Message using a Network Delivery Mailbox A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a different site on the AMIS network. Network Delivery Mailboxes are created by your System Administrator. To send a message using a Network Delivery Mailbox, you need the Network Delivery Mailbox number. Ask your System Administrator for a list of Network Delivery Mailboxes or to create a Network Deliv

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Enterprise Edge 2.0 Voice Messaging AMIS User Guide 9 Replying to Network Messages When a Network Message is left in your mailbox, you can reply to the message using the Enterprise Edge Voice Messaging message Reply Feature. The Reply Feature must be enabled in order to reply to a message. For more information, see your System Administrator. To reply to a Network Message: 1. Press Äá¡Ú. Pswd: 2. Enter your password and press OK or £. OTHR RETRY OK 1 new 2 saved 3. Press PLAY o

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10 Enterprise Edge 2.0 Voice Messaging AMIS User Guide Enterprise Edge 2.0 Voice Messaging AMIS User Guide P0911951 Issue 01