Summary of the content on the page No. 1
IP Office
Phone Manager User Guide
nd
40DHB0002USAR Issue 13a (22 September 2005)
Summary of the content on the page No. 2
Summary of the content on the page No. 3
Table of Contents Getting Started ........................................................................................................................... 7 Introduction................................................................................................................................................. 7 Phone Manager Feature Comparison ........................................................................................................ 9 Getting Started ..................
Summary of the content on the page No. 4
Phone Manager Users Guide Call Handling ............................................................................................................................ 67 Make a Call............................................................................................................................................... 67 Hands Free .......................................................................................................................................... 67 PIN Restrictions
Summary of the content on the page No. 5
Table Of Contents System Administration............................................................................................................ 87 Hints & Tips for System Administrators .................................................................................................... 87 Glossary.................................................................................................................................... 89 Index.....................................................
Summary of the content on the page No. 6
Summary of the content on the page No. 7
Getting Started Introduction This guide covers Phone Manager Pro, Phone Manager PC Softphone and Phone Manager Lite applications. Which version you are running is indicated in the title bar of the program. All versions use the same software which runs as Phone Manager Lite unless suitable licenses are entered on the telephone system. Phone Manager Pro • Can be used in conjunction with a normal telephone, a caller display telephone or a hands-free phone, telephone/headset combination
Summary of the content on the page No. 8
Phone Manager Users Guide Phone Manager PC Softphone: Phone Manager PC Softphone has almost all the same features as Phone Manager Pro. Phone Manager PC Softphone communicates with the IP Office system via the wireless LAN. The conversation takes place via a sound card or USB headset/handset connected to the PC and not via a physical terminal. Note: Any reference in the manual that indicates a feature is only available for Phone Manager Pro then the feature is also available for Phone M
Summary of the content on the page No. 9
Getting Started Phone Manager Feature Comparison The following table highlights the difference between the three applications. Each of the items are described in detail in the following sections. Feature Phone Phone Phone Manager Manager Pro Manager PC Lite Softphone Make and receive calls via the application Yes Yes Yes Configure phone preferences Yes Yes Yes Configure keyboard shortcuts Yes Yes Yes Show the CLI (ANI) / Name display Yes Yes Yes Create Speed dials Yes - 15 Yes -1000
Summary of the content on the page No. 10
Phone Manager Users Guide Advice of charge indication No Yes Yes (only supported in Greece and Germany) Post Connect Dial (sending DTMF whilst Yes Yes Yes connected to another party) Requires licence key on PBX to operate No Yes Yes Identify a call by giving it a descriptive tag Yes Yes No Compact Mode No Yes Yes Amend the audio codec No No Yes * These features are only available when Microsoft Live Communications Server (LCS) is also available. Phone Manager User Guide Page
Summary of the content on the page No. 11
Getting Started Getting Started After Phone Manager is installed the Phone Manager application should start automatically. If the Phone Manager does not automatically start you can navigate to the Phone Manager by navigating from the Start manu. Start | Programs| IP Office| Phone Manager Logging In 1. In the Configure menu, select PBX 2. Enter the information into the PBX Configuration Information dialogue box. • Logging On: This button is not active if you are using Phone Manag
Summary of the content on the page No. 12
Summary of the content on the page No. 13
Phone Manager Main Window Phone Manager is divided into the follow areas: • Call Status. • Call History. • Call Handling Icons. • Call Park Area. Phone Manager User Guide Page 13 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
Summary of the content on the page No. 14
Phone Manager Users Guide Call Status The Call Status pane displays the current state of all active calls, incoming, outgoing, conference and hold. • Number Either the incoming telephone number or the telephone number being called will be displayed together with the relevant Call Status Icons. In the above example the external call CLI is shown. If the call was an internal call then just the extension number is displayed. • From This column will display the name that has been assoc
Summary of the content on the page No. 15
Phone Manager Call History Call History The Call History area of the Phone Manager can show a variety of information. What is displayed in the Phone Manager can be configured through the Configure Preferences The Call History pane is divided into the following tabs: • In Lists all calls received by your extension (Phone Manager Pro only). • Out Lists all calls initiated from your extension (Phone Manager Pro only). • Missed Lists unanswered calls to your extension. • All List
Summary of the content on the page No. 16
Phone Manager Users Guide For Phone Manager Pro only, the following tabs will also appear in the Call History pane when their features are activated: • Status Appears when a call is in progress or is in Busy Wrap Up/Busy Not available. • Voicemail During a call to your Voicemail box, a tab will display all the messages together with buttons that can be used to control the messages. • Queue To monitor Hunt Group queues configured in the Queue ID tab in Configure Preferences. • Door
Summary of the content on the page No. 17
Phone Manager In Phone Manager Pro only. The In tab lists all calls received by your extension This tab will display a maximum of 100 calls. When the maximum capacity is reached the oldest record is deleted when a new record is added. The following options are then available when you right click on a call: • Call Number back: Call the selected number. (If the outbound prefix e.g. 9 is not shown contact your System Administrator.) • Add to Directory: Automatically create a Directory E
Summary of the content on the page No. 18
Phone Manager Users Guide Out Phone Manager Pro only. The Out tab displays all calls initiated from your extension. This may be a call manually dialed on the handset or dialed via Phone Manager Pro This tab will display a maximum of 100 calls. When the maximum capacity is reached the oldest record is deleted when a new record is added. The following options are then available when you right click on a call: • Call Number back: Call the selected number. (If the outbound prefix e.g. 9 is
Summary of the content on the page No. 19
Phone Manager Missed The Missed tab lists the unanswered incoming calls to your extension. This tab will display a maximum of 100 calls. When the maximum capacity is reached the oldest record is deleted when a new record is added. The following options are then available when you right click on a call: • Call Number back: Call the selected number. (If the outbound prefix e.g. 9 is not shown contact your System Administrator.) • Add to Directory: Automatically create a Directory Entr
Summary of the content on the page No. 20
Phone Manager Users Guide All The All tab gives a list of all incoming, outgoing and missed calls at your extension. This tab will display information on a maximum of 100 calls. When the maximum capacity is reached the oldest record is deleted when a new record is added. The following options are then available when you right click on a call: • Call Number back: Call the selected number. (If the outbound prefix e.g. 9 is not shown contact your System Administrator.) • Add to Directory:
