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CHAPTER45
Cisco IP Phone Configuration
Cisco IP Phones as full-featured telephones can plug directly into your IP
network. You can use the Cisco CallManager Administration phone configuration
windows to configure the following Cisco IP Phones and devices:
• Cisco IP Phone 7900 family (models 7960, 7940, 7935, 7936, 7920, 7910,
and 7905)
� Cisco IP Phone model 30 VIP
� Cisco IP Phone model 12 SP+
� H.323 clients
� Computer Telephony Integration (CTI) ports
� Cisco ATA 186 telephone adapter
�
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones The following topics provide information about working with and configuring Cisco IP Phones in Cisco CallManager Administration: � Configuring Cisco IP Phones, page 45-2 � Gateway Configuration, page 44-1 � Finding a Phone, page 45-28 � Configuring Directory Numbers, page 45-29 � Phone Button Template Configuration, page 47-1 � Phone Configuration Settings, page 45-13 � Phone Configuration Checklist, Cisco CallManager Sy
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones For information on how to configure phones as well as H.323 clients, CTI ports, and other devices from Cisco CallManager Administration, see the following topics: � Cisco IP Phone Configuration, page 45-1 � Gateway Configuration, page 44-1 � Displaying the MAC Address of a Phone, page 45-3 � Adding a Phone, page 45-4 � Deleting a Phone, page 45-11 � Resetting a Phone, page 45-8 � Updating a Phone, page 45-10 � Copying a
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones To display the MAC address when the phone is powered on, refer to the Cisco IP Phone documentation that supports your phone model. The following examples show steps that you may perform for the Cisco IP Phone models 12 SP+ and 30 VIP or Cisco VG248 phone ports: � Cisco IP Phone models 12 SP+ and 30 VIP—Press ** to display the MAC address on the second line of the LCD display. � Cisco VG248 phone ports—The MAC address
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Note Add the Cisco VG248 Phone Ports from the Gateway Configuration window of Cisco CallManager Administration. See the “Gateway Configuration” section on page 44-1 for configuration information. Procedure Step 1 Choose Device > Add a Device. The Add a New Device window displays. Step 2 From the Device Type drop-down list box, choose Phone and click Next. The Add a New Phone window displays. Step 3 From the Phone type d
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Figure 45-1 Phone Configuration Window Step 7 Reset the phone after making changes to apply the new settings. See the “Resetting a Phone” section on page 45-8. Next Steps If you want to configure speed-dial buttons to this phone, see the “Configuring Speed-Dial Buttons” section on page 45-22. If you want to configure services for this phone, see the “Configuring Cisco IP Phone Services” section on page 45-24. Related T
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Copying an Existing Phone If you want to manually add several similar phones to the Cisco CallManager database, you can add one and then copy its basic settings to apply to another phone. You must change at least the Media Access Control (MAC) address before inserting the new phone into the database. To copy phone settings, perform the following procedure. Procedure Step 1 Choose Device > Phone. The Find and List Phone
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones � Adding a Phone, page 45-4 � Resetting a Phone, page 45-8 � Updating a Phone, page 45-10 � Deleting a Phone, page 45-11 � Phone Configuration Settings, page 45-13 � Configuring Speed-Dial Buttons, page 45-22 � Adding a Directory Number, page 45-30 � Cisco IP Phones, Cisco CallManager System Guide � Phone Configuration Checklist, Cisco CallManager System Guide Resetting a Phone You must reset a Cisco IP Phone after you ad
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Figure 45-2 Find and List Phones Window Step 3 Check the check boxes next to the phones that you want to reset. To select all the phones in the window, check the check box in the matching records title bar. Step 4 Click Reset Phone. The Reset Device window displays. Step 5 Click one of the following buttons: � Restart—Restarts the selected devices without shutting them down (reregisters the phones with Cisco CallManager
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Updating a Phone To update a Cisco IP Phone by using Cisco CallManager Administration, perform the following procedure. Procedure Step 1 Choose Device > Phone. The Find and List Phones window displays. Step 2 To locate a specific phone, enter search criteria and click Find. A list of phones that match the search criteria appears. Step 3 From the list, click the name of the phone that you want to update. The Phone Configu
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones � Cisco IP Phones, Cisco CallManager System Guide � Phone Configuration Checklist, Cisco CallManager System Guide Deleting a Phone To delete a Cisco IP Phone by using Cisco CallManager Administration, perform the following procedure. Before You Begin If you try to delete a phone that is in use, Cisco CallManager displays an error message. To find out which directory numbers are using the phone, click the Dependency Rec
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Figure 45-3 Find and List Phones Window Step 3 Perform one of the following actions: � Check the check boxes next to the phones that you want to delete and click Delete Selected. � Delete all the phones in the window by checking the check box in the matching records title bar and clicking Delete Selected. � Choose the name of the phone that you want to delete from the list to display its current settings and click Del
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Phone Configuration Settings Table 45-1 describes the available settings in the Phone Configuration window. Note The Product-Specific Configuration section contains model-specific fields that the phone manufacturer defines. Cisco CallManager dynamically populates the fields with default values. To view field descriptions and help for product-specific configuration items, click the “i” information icon to the right of t
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings Field Description Device Information MAC Address Enter the Media Access Control (MAC) address that identifies Cisco IP Phones (hardware phones only). Make sure that the value comprises 12 hexadecimal characters. See the “Displaying the MAC Address of a Phone” section on page 45-3 for information on how to access the MAC address. Cisco VG248 Analog Phone Gateway The MAC address
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Device Name Enter a name to identify software-based telephones. The value can include 1 to 15 characters, including alphanumeric, dot, dash, and underscores. Cisco CallManager makes this field available only for H.323 clients and CTI ports. Description Identify the purpose of the device. You can enter the user name (such as John Smith) or the phone
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Media Resource Choose the appropriate Media Resource Group List. A Group List Media Resource Group List comprises a prioritized grouping of media resource groups. An application chooses the required media resource, such as a Music On Hold server, from the available media resources according to the priority order that is defined in a Media Resource
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Location Choose the appropriate location for this Cisco IP Phone. The location specifies the total bandwidth that is available for calls to and from this location. A location setting of None means that the locations feature does not keep track of the bandwidth that is consumed by this Cisco IP Phone. Note If this phone uses the Barge feature, set t
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Network Locale From the drop-down list box, choose the locale that is associated with the phone. The network locale contains a definition of the tones and cadences that the phone in a specific geographic area uses. Cisco CallManager makes this field available only for Cisco IP Phone 7940, 7960, and 7905 models, and Cisco VGCPhones (phones that use
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Softkey Template Information Softkey Template Choose the appropriate softkey template. The softkey template determines the configuration of the softkeys on the Cisco IP Phones 7960, 7940, and 7905. Firmware Load Information (Leave blank to use default.) Phone Load Name Enter the custom software for the Cisco IP Phone. The value that you enter override
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Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Directory Enter the server from which the phone obtains directory information. Leave this field blank to accept the default setting. Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models. Messages Leave this field blank (not used by Cisco CallManager). Services Enter the location (URL) for Cisco IP Phone Services. Leave
