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BroadSoft Partner Configuration Guide
Grandstream GXV31xx
IP Multimedia Phone
GXP21xx/GXP14xx
Enterprise IP Phone
March 2011
Document Version 1.4
1297 Beacon Street, 2nd Floor
Brookline, MA 02446 USA
Voice: (617) 566-9300
Fax: (617) 249-1987
WWW.GRANDSTREAM.COM
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® BroadWorks Guide Copyright Notice © Copyright 2011 Grandstream Networks, Inc. All rights reserved. Any technical documentation that is made available by Grandstream Networks, Inc. is proprietary and confidential and is considered the copyrighted work of Grandstream Networks, Inc. Trademarks ® BroadWorks and BroadWorks Assistant–Enterprise™, BroadWorks Call Center™, BroadWorks Communicator™, BroadWorks Receptionist™, and BroadWorks Deployment Studio™ are trademarks of BroadSoft, Inc.
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Document Revision History Version Reason for Change 1.1 Introduced document for Grandstream GXP21xx/GXP14xx/GXV31xx in validation with BroadWorks Release 17.0. 1.2 Edited and published document. 1.3 Added Device Management configuration instructions. 1.4 Edited and published document. GRANDSTREAM GXP21XX/GXV3140/GXV3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREAM PAGE 3 OF 45
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Table of Contents 1 Overview .......................................................................................................................................... 6 2 Interoperability Status ................................................................................................................... 7 2.1 Verified Versions ........................................................................................................................... 7 2.2 Interface Capabilities
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Table of Figures Figure 1 Shared Call Appearance Configuration .................................................................................... 18 Figure 2 System Default Tag Settings ..................................................................................................... 23 Figure 3 Configuration Method 1: Import................................................................................................ 25 Figure 4 Auto Configuration Options Settings ..........
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1 Overview This document describes the configuration procedures required for the Grandstream GXP21xx/GXP14xx/GXV31xx phones to be interoperable with BroadWorks. This includes the following Grandstream phone models: GXP2100 GXP2110 GXP2120 GXP1450 GXV3140 GXV3175 The GXP21xx/GXP14xx/GXV31xx phones use the Session Initiation Protocol (SIP) to communicate with BroadWorks for call control. This guide describes the specific configuration items that are important for use of Bro
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2 Interoperability Status This section provides the known interoperability status of the Grandstream GXP21xx/GXV3140/GXV3175 with BroadWorks. This includes the version(s) tested, capabilities supported and known issues. Interoperability testing validates that the device interfaces properly with BroadWorks via the SIP interface. Qualitative aspects of the device or device capabilities not affecting the SIP interface such as display features, performance, and audio qualities are not co
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BroadWorks with the intent to ensure interoperability sufficient to support the BroadWorks feature set. The Supported column in the following table identifies the Grandstream GXP21xx/GXV3140/GXV3175’s support for each of the items covered in the test plan packages, with the following designations: Yes Test item is supported. No Test item is not supported. NA Test item is not applicable to the device type. NT Test item was not tested. Caveats or clarifications are identified in t
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BroadWorks SIP Access Device Interoperability Test Plan Support Table Test Plan Package Test Plan Package Items Supported Comments Diversion Header Yes History-Info Header No Advice of Charge Yes Meet-Me Conferencing NT BroadWorks Release 17sp3 feature DUT Services – Call Call Waiting Yes Control Services Call Hold Yes Call Transfer Yes No for attended transfer before answering Three-Way Call Yes No for attended transfer before answering Network-Based Conference No DUT S
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BroadWorks SIP Access Device Interoperability Test Plan Support Table Test Plan Package Test Plan Package Items Supported Comments Call Forward Always Ring Splash No Call Forward Always Diversion No Inhibitor Call Center Agent Logon/Logoff No Call Center Agent Unavailable Code No Advanced Phone Missed Calls Display Sync Yes Services – Missed Calls Display Synchronization Advanced Phone Line-Seize Yes Except GXP3140/GXV3175 Services – Shared Call-Info/Lamp Management Yes Exc
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GXP2120 1.0.1.39 BroadWorks SIP Access Device Interoperability Test Plan Support Table Test Plan Package Test Plan Package Items Supported Comments Incoming Invite Yes Video – Basic Video Call Origination NA Calls Call Termination NA Call Hold NA Call Waiting NA Call Transfer NA Video – BroadWorks Auto Attendant NA Video Services Auto Attendant - HD NA Voice Messaging NA Voice Messaging - HD NA Custom Ringback NA TCP Register Yes Outgoing Invite Yes Inco
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3 BroadWorks Configuration This section identifies the required BroadWorks device profile for the Grandstream GXP21xx/GXV3140/GXV3175 as well as any other unique BroadWorks configuration required for interoperability with the Grandstream models listed previously. 3.1 BroadWorks Device Profile Configuration This section identifies the device profile to use when deploying the Grandstream GXP21xx/GXV3140/GXV3175 with BroadWorks. The following table identifies the required BroadWorks devi
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Auto Configuration Soft Client Requires BroadWorks Call Waiting Tone Advice of Charge Capable X Forwarding Override Conference Device Music On Hold Device Requires BroadWorks Digit Collection Requires MWI Subscription Support Call Center MIME Type Reset Event checkSync Trunk Mode User Auto Configuration Options Web Based Configuration URL Extension Auto Configuration Type 2 Config File Enable Monitoring cfg%BWMACADDRESS%.xml CPE System File Name Device File Forma
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4 GXP21xx/GXP14xx/GXV31xx Configuration Grandstream GXP21xx/GXP14xx/GXV31xx can be configured via web GUI as well as via the Configuration File through TFTP or HTTP/HTTPS. The GXP21xx/GXP14xx/GXV31xx accepts configuration files in XML format in addition to the legacy proprietary binary format. When Grandstream device boots up or reboots, it issues a request for a configuration file named “cfgMAC.xml”, where “MAC” is the MAC address of the device, for example “cfg000b820102ab.xml”. Th
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4.1 System Level Configuration This section describes system-wide configuration items that are generally required for each GXP21xx/GXP14xx/GXV31xx to work with BroadWorks. Subscriber-specific settings are described in the next section. Step Command Purpose System Configuration Items Set SIP Proxy/Domain. Step 1 Set the GXP21xx/GXP14xx/GXV31xx SIP Server = as.broadworks.net SIP server to the Fully Qualified Domain Name (FQDN) for the BroadWorks Application Server cluster. The d
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4.2 Subscriber Level Configuration Parameters This section identifies the device-specific parameters, including registration and authentication. These settings must be unique across devices to be matched with the settings for a BroadWorks subscriber. Provisioning a subscriber to register with BroadWorks allows calls to terminate to the subscriber’s line. Registration requires that a unique address of record (AoR) is provisioned on BroadWorks and the phone; provisioning an AoR on Broa
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Subscriber BLF Configuration Items (GXP21xx only) Step 2 Configure Multipurpose Key in Configure a Multipurpose Key for “eventlist Basic Settings page. BLF” under Basic Settings page. Example: The user ID is the monitored account SIP Key Mode = “eventlist BLF”; user ID. Account = “Account 1”; Name = “Jane”; UserID = “2405551000”; GRANDSTREAM GXP21XX/GXV3140/GXV3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREAM PAGE 17 OF 45
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4.3 Shared Call Appearance Configuration The Shared Call Appearance (SCA) feature allows the administrator to add multiple locations to a given line. Any of the locations can be used to originate or receive calls. When a call comes in to an idle line, all the provisioned locations for that line are alerted. The first location to answer the call is connected to the originator. If the line is already active in a call, only the active location is alerted. A subscriber can originate cal
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4.3.1 Bob’s Phone Configuration The following steps are used to configure line 1 for Bob’s phone. This line rings when Bob is called, so it has Bob’s authentication information. Step Command Purpose Configure Line Key 1 in Basic Step 1 Configure the line as “shared” Settings page as Shared. (as opposed to “private”). Line Key 1 Key Mode = "Shared Line”; Set Register User ID for Account1. Step 2 The register user ID must correspond with the line/port Example: setting on BroadWor
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4.3.2 Joe’s Phone Configuration The following steps are used to configure line 1 for Joe’s phone. This line rings when Joe is called, so it has Joe’s authentication information. Step Command Purpose Configure Line Key 1 in Basic Step 1 Configure the line as “shared” (as Settings page as Shared. opposed to “private”). Line Key 1 Key Mode = "Shared Line”; Set Register User ID for Account1. Step 2 The register user ID must correspond with the line/port Example: setting on BroadWor
