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Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the general information under “Appendix A. Important safety instructions” on page 39 and “Appendix B. Product warranties and notices” on page 45 . DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet. v Do not leave the base of your computer in contact w
Finding information with Access ThinkPad Join an interactive community of ThinkPad users to access mobile resources, read tips and true stories, and share your own advice. Customize your ThinkPad with accessories, software and services. A one-click guide to service on the Web for your ThinkPad. Your gateway into a comprehensive help system, offering information about all of your ThinkPad computer hardware and software features. A quick way to search the help system. © Copyright IBM Corp. 2001 ii
Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Access ThinkPad includes a comprehensive, on-board help and information center for your computer. It travels with you, eliminating the need to carry reference manuals. Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown. This opens another window, where you can view hundreds of help topi
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. Finding information with Access ThinkPad v
® vi ThinkPad A22e Service and Troubleshooting Guide
Contents Finding information with Access ThinkPad iii Getting help and service........34 Getting help on the Web........34 Getting help by fax .........35 Chapter 1. Overview of your new ThinkPad Calling IBM............35 computer.............1 Your ThinkPad at a glance .......2 Features..............3 Appendix A. Important safety instructions 39 Specifications............5 Modem safety information .......41 Caring for your ThinkPad computer ....6 Laser compliance statement.......42 Chapter 2. S
® viii ThinkPad A22e Service and Troubleshooting Guide
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance .......2 Specifications............5 Features..............3 Caring for your ThinkPad computer ....6 © Copyright IBM Corp. 2001 1
Your ThinkPad at a glance Your ThinkPad at a glance System-status indicators Computer display ThinkPad button TrackPoint Power-status indicators Ultrabay 2000 ® 2 ThinkPad A22e Service and Troubleshooting Guide
Features Features Processor ® ™ v Intel Celeron processor or ® v Intel Pentium III processor Memory v Built-in: 64 MB v Maximum: 256 MB or 512 MB, depending on the model Storage device v 2.5-inch hard disk drive: 15 GB or 30 GB, depending on the model Display The color display uses TFT technology: v Size: 13.3 or 14.1 inch, depending on the model v Resolution: – LCD: Up to 1024-by-768 – External monitor: Up to 1600-by-1200 v Brightness control Keyboard v 84-key, 85-key, or 89-key ® v TrackPoint
Features Diskette drive The diskette drive is shipped with some models. To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 – ECMA (European Computer Manufacturers Association) 100 v 2-MB, 3.5-inch, unformatted diskette: – ANSI X3.171 – ISO 9529 – ECMA 125
Specifications Specifications Size v Width: 304.8 mm (12.0 in.) v Depth: 254.0 mm (10.0 in.) v Height: 35.6 mm (1.4 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) – At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88° F) Note: When you
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or w
Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with a CD or DVD drive, do not touch the surface of a CD or the lens on the CD or DVD tray.
Caring for your ThinkPad computer v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, C
Chapter 2. Solving computer problems Diagnosing problems.........10 Computer screen problems......21 Troubleshooting...........11 Battery problems .........22 Error messages..........11 Hard disk drive problems ......23 Errors without messages.......13 Other problems..........24 A password problem........15 Starting BIOS Setup Utility.......25 A power switch problem.......15 Recover pre-installed software......26 Keyboard problems ........15 Upgrading the hard disk drive......29 TrackPoint probl
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using ® ® PC-Doctor for Windows . To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the cursor to Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. Choose either the Quick Test or the Standard Test. Attention Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test whil
Solving computer problems Troubleshooting If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message Cause and action 0175: Bad CRC1, stop The EEPROM checksum is not corr
Solving computer problems Message Cause and action 0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0232: Extended RAM The extended RAM