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ThinkPad G40 Series
Service and Troubleshooting Guide
® ThinkPad G40 Series Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the general information under AppendixA, “Important safety instructions”,on page43, AppendixB, “Wireless related information”,on page49, AppendixC, “Warranty information”,on page51, and AppendixD, “Notices”,on page65. DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly
Important Notice for Users Important Regulatory Notice for Users The ThinkPad G40 computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad G40 computer, please find and read “Regulatory Notice for ThinkPad G40,” the notice that supplements this Service and Troubleshooting Guide.
® iv ThinkPad G40 Series Service and Troubleshooting Guide
Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally; and even when it is not. At your desktop, press the Access IBM button to open Access IBM. Access IBM is your on-board computer help center that brings you informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Access IBM button to interrupt the startup sequence of your ® computer and start the Ac
IBM that explains what each part of Access IBM holds to help you. Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Click the play button to watch the video clip. ® vi ThinkPad G40 Series Service and Troubleshooting Guide
Contents Important Notice for Users.......iii Getting help and service........38 Important Regulatory Notice for Users . . . iii Getting help on the Web........38 Information about hard disk capacity....iii Calling IBM............38 Getting help around the world......41 Finding information with Access IBM . . . v Appendix A. Important safety instructions 43 Modem safety information.......46 Chapter 1. Overview of your new ThinkPad Laser compliance statement.......47 computer.............1 Your T
® viii ThinkPad G40 Series Service and Troubleshooting Guide
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance .......2 Specifications............5 Features..............3 Caring for your ThinkPad computer ....6 © Copyright IBM Corp. 2003 1
Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view ® 2 ThinkPad G40 Series Service and Troubleshooting Guide
Features Features Processor ® ® v Intel Pentium 4 Processor ® ® v Intel Celeron Processor Memory v Built-in: 128 MB or 256 MB, depending on the model v Maximum: 1024 MB Storage device v 2.5-inch hard disk drive: 20 GB or 40 GB, depending on the model Display The color display uses TFT technology: v Size: 14.1 inch or 15.0 inch v Resolution: – LCD: 1024 x 768 or 1400 x 1050, depending on the model – External monitor: Up to 1600-by-1200 v Brightness control Keyboard v 87-key, 88-key, or 92-key ® v
Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette (2DD): – ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 – ECMA (European Computer Manufacturers Association) 100 v 2-MB, 3.5-inch, unformatted diskette (2 HD): – ANSI X3.171 – ISO 9529 – ECMA 125 External interface v Parallel conne
Specifications Specifications Size v Width: 329 mm (12.95 in.) v Depth: 282.5mm (11.2 in.) v Height: 37.1 mm – 50.9 mm (1.46 in. – 2.00 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) – At altitudes above 3048 m (10,000 ft) - Maximum operating temperature, 31.3°C
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or w
Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with a CD, DVD, or CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray. v Wait until you hear the CD or DVD click
Caring for your ThinkPad computer v Turn off your computer if you are replacing the hard disk drive. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used. Cleaning your computer Occasionally clean your computer as follows: v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer.
Chapter 2. Solving computer problems Diagnosing problems.........10 Battery problems .........23 Troubleshooting...........11 Hard disk drive problems ......23 Error messages..........11 Startup problems .........24 Errors without messages.......15 Other problems..........27 A password problem........16 Starting BIOS Setup Utility.......29 A power switch problem.......17 Recovering pre-installed software.....31 Keyboard problems ........17 Replacing the hard disk drive......32 Standby or hiberna
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using ® ® PC-Doctor for Windows . To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the cursor to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor. 4. Choose one of the tests from either the Device Categories or the Test Scripts. Attention Running any tests may take several minutes. Make sure you have time to