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Netcool®/Proviso® 4.3-W
IBM
Tivoli
Document Revision R2E1
Cisco IP Telephony Technology Pack User’s Guide
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Notices This information was developed for products and incorporated in new editions of the publication. IBM ® services offered in the U.S.A. IBM may not offer the may make improvements and/or changes in the products, services, or features discussed in this product(s) and/or the program(s) described in this document in other countries. Consult your local IBM publication at any time without notice. representative for information about the products and Any references in this information to non
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Questions on the capabilities of non-IBM products techniques on various operating systems. You may copy, should be addressed to the suppliers of those products. modify, and distribute these sample programs in any form without payment to IBM, for the purposes of All statements regarding IBM’s future direction or intent developing, using, marketing or distributing application are subject to change or withdrawal without notice, and programs conforming to the application programming represent
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Contents Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview. .
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Contents Cluster Call Distribution Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cluster Call Distribution Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Cluster Call Distribution Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Cluster Erlang-B Group . . . . . . . . . . . . . . . . . . .
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Contents Perfmon MOH Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Perfmon PSTN Detail Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Perfmon PSTN Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Perfmon PSTN Resource . . . . . . . . . . . . . . . . .
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Contents Pre-Requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 SNMP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Cisco CallManager Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Supported MIBs . . . . . . . . . . . . . . . . . . . .
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Contents VoIPDeviceType. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Chapter 5: Defined Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Cisco IP Telephony Technology P
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Contents CauseMisdialedTrunkPrefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 CauseNetworkOutOfOrder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 CauseNoAnswerFromUser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 CauseNoChannelAvailable . . . . . . . . . . . . . . . . . . . .
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Contents Cluster Number of Direct VoiceMail Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Cluster Percentage of Company Calls (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Cluster Percentage of Drop Calls (percent). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Cluster Percentage of Normal Call Clearing (percent) . . . . . . . . . . . . . . . . . . .
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Contents ClusterErlangB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 ClusterErlang. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266 ClusterForwardToVoiceMail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267 ClusterIncomingCall . . . . . . . . .
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Contents EncryptedRegisteredPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 ForwardToVoiceMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 FXOPortsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 FXOPortsInService . . . . . . . . . . . . . . . .
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Contents Interface Packet Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Interface Throughput In (kbps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338 Interface Throughput In (kbps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339 Interface Throughput Out (kbps) . . . . . . . . . . . . . .
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Contents Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373 Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . 374 PSTN Gateway Active DS0 Channels (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375 PSTN Gateway Active DS0 Channels (Nb) (Gauge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376 PST
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Contents SNMP Response Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409 SNMP Response Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410 SNMP Unavailable (percent) (avg last hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 SuccessfulCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Other Tasks and Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455 Verifying Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455 Appendix B: UBA Parameters Reference (443, Topology Editor) . . . . . . . . . . . . . . . . . . . . . 457 UBA Parameters Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents xviii Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W
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Preface This manual describes the Netcool/Proviso Cisco IP Telephony Technology Pack, focusing on the Cisco IP Telephony environment. Specifically, the manual describes the reports for displaying information about the devices and technologies that operate in the Cisco IP Telephony environment. The manual also describes the data collection model, properties, resources, collection formulas, and metrics that the Cisco IP Telephony Technology Pack provides to create the associated reporter sets.
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Preface • Chapter 4, Element and Sub-Element Properties Describes the properties that the Cisco IP Telephony Technology Pack discovers during the inventory process. • Chapter 6, Sub-Element Grouping Rules Describes the sub-element collection grouping rules and the NOC reporting grouping rules that the Cisco IP Telephony Technology Pack defines. • Chapter 5, Defined Resources Provides information about the elements and sub-elements that the technology pack defines in the Proviso database
