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CHAPTER7
Viewing Model Information, Status,
and Statistics on the Cisco Unified
IP Phone
This chapter describes how to use the following menus and screens on the
Cisco Unified IP Phone 7970 Series to view model information, status messages,
network statistics, and firmware information for the phone:
• Model Information screen—Displays hardware and software information
about the phone. For more information, see the “Model Information Screen”
section on page 7-2.
� Status menu—Provides acc
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes the options that are described in Table 7-1. To display the Model Information screen, press the Settings button and then select Model Information. To exit the Model Information screen, press the Exit softkey. Table 7-1 Model Information Settings Option Description To Change Model Number Model number of the phone
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-1 Model Information Settings Option Description To Change LSC Indicates whether a locally significant For information about how to manage certificate (used for the security the LSC for your phone, refer to the features) is installed on the phone (Yes) “Using the Certificate Authority Proxy or is not installed on the phone (No). Function” section in Cisco Unified Communications
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Messages Screen The Status Messages screen displays up to the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Table 7-2 describes the status messages that might appear. This table also includes actions you can take to address errors that are indicated. To display the Status Mess
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series Message Description Possible Explanation and Action BootP server used The phone obtained its IP address from None. This message is informational a BootP server rather than a DHCP only. server. CFG file not found The name-based and default The configuration file for a phone is configuration file was not found on the crea
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be co
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Dialplan Parsing The phone could not parse the dialplan Problem with the TFTP downloaded Error XML file properly. dialplan XML file. (SIP phones only) For more information refer to the Cisco Unified Communications Manager Administration Guide. Disabled 80
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Duplicate IP Another device is using the IP address � If the phone has a static IP assigned to the phone. address, verify that you have not assigned a duplicate IP address. See the “Network Configuration Menu” section on page 4-7 section for details. � I
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action File auth error An error occurred when the phone tried � The file is corrupted. If the file is a to validate the signature of a signed phone configuration file, delete file. This message includes the name of the phone from the the file that failed. Cisco U
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Load Auth Failed The phone could not load a Check that: configuration file. � A good version of the configuration file exists on the applicable server. � The phone load being downloaded has not been altered or renamed. � Phone load type is compatible; for
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Load Server is Indicates an invalid TFTP server The Load Server setting is not valid. invalid IP address or name in the Load Server The Load Server specifies a TFTP option. server IP address or name from which the phone firmware can be retrieved for upgra
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action No DNS server IP A name was specified but DHCP or � If the phone has a static IP static IP configuration did not specify a address, verify that the DNS DNS server address. server has been configured. See the “Network Configuration Menu” section on page 4-
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action TFTP server not The specified TFTP server could not be � The DHCP server is not authorized found in the phone’s CTL. configured properly and is not server the correct TFTP server address. In this case, update the TFTP server configuration to specify the
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Version error The name of the phone load file is Make sure that the phone load file has incorrect. the correct name. XmlDefault.cnf.xml, Name of the configuration file. None. This is an informational or .cnf.xml message indicating the name of the correspon
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description One of the following Cause of the last reset of the phone values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed Time Amount of time th
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version that is running on the phone. Table 7-4 explains the information that is displayed on this screen. To display the Firmware Version screen, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Firmware Versions. To exit the Firmware Version
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Expansion Module(s) Screen (SCCP Phones Only) The Expansion Module(s) screen displays information about each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. This screen appears on SCCP phones only. Table 7-5 explains the information that is displayed on this screen for each connected expansion module. You can use this information to troubleshoot the expans
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full Number of packets discarded because the expansion module was not able to accept new messages Call Statistics Screen The Call Statistics screen displays counters statistics and voice quality metrics in these ways: � During
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Call Statistics. The Call Statistics screen displays these items: Table 7-6 Call Statistics Items Item Description RxType Type of voice stream received (RTP streaming audio from codec): G.729, G.711 u-law,
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description TxCnt Number of RTP voice packets transmitted since voice stream was opened. Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold. Avg Jtr Estimated average RTP packet jitter (dynamic delay that a packet encounters
