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Polycom® SoundPoint IP® 670
Phone User Guide
UC Software 4.0.1 | July 2012 | 1725-12679-001 Rev. D1
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Trademark Information ® POLYCOM , the Polycom logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission
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About This Guide Thank you for choosing the Polycom® SoundPoint IP 670, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide includes overview information that you may find helpful when you are first learning about your phone, or when you have experience but need a quick refresher. Be sure to verify with your system administrator that yo
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User Guide for the SoundPoint IP 670 Desktop Phone iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6 U
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User Guide for the SoundPoint IP 670 Desktop Phone Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21 Distinguishing Calls . . . .
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Contents Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9 Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . .
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User Guide for the SoundPoint IP 670 Desktop Phone viii
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1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom® SoundPoint IP 670 desktop phone. The SoundPoint IP 670 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution color graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 670 supports advanced functi
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User Guide for the SoundPoint IP 670 Desktop Phone To customize your phone, refer to Customizing Your Phone on page 1-1. To read about the phone’s basic features, refer to Using the Basic Features of Your Phone on page 3-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 4-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint IP Color Expansion Module on page 5-1. If you require addit
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Getting Started with Your Phone Item Description 2 Arrow Keys Scroll through displayed information. Select a field of displayed data. Delete displayed data. 3 Feature Keys: Allow you to quickly access important features with a single press. 4 Microphone Mute Mutes audio transmission locally during calls and conferences. 5 Allows you to place and receive calls through Headset an optionally connected headset. 6 Allows for hands-free communication during Speakerphone calls. 7 Hands-free Mi
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User Guide for the SoundPoint IP 670 Desktop Phone Item Description 9 Dial Pad Provides the 10 digits, the alphabetic characters, and special characters available in context-sensitive applications. 10 Holds an active call or resumes a held call. Hold 11 Speaker For ringer and hands-free audio output. 12 Soft Keys These keys are automatically labeled to identify their context-sensitive functions. 13 Color Graphic Display Shows the user interface of the phone. For more infomration, refer to I
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Getting Started with Your Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Held/On Hold Line Do Not Disturb Conference Presence/Busy Lamp Field (BLF) 1 - 5
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User Guide for the SoundPoint IP 670 Desktop Phone Before You Use Your Phone This section includes information on how to navigate the phone’s menus, how to enter data, how to read the phone’s information status bar, and how to clean the color LCD display. Note The background and key colors that appear on your SoundPoint IP 670 phone may differ from what appears in this user guide. Using the Navigation Keys To navigate menus and enter data, use these tips: After 20 seconds of inactivity, the
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Getting Started with Your Phone If you want to... Then do this... Enter special characters Press *, #, <1>, <0> one or more times quickly in alphanumeric mode. Press * or # once or twice quickly in numeric mode. To enter a space, press <0> three times quickly in alpha mode. Enter an IP address or URL Press a dial pad key once for numbers and one to four more times quickly for letters. Change the character set Press the Encoding soft key to select the character set (shown in the title bar)
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User Guide for the SoundPoint IP 670 Desktop Phone Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that once it is set up, it will be registered and ready to use. If your phone is not part of a large deployment, it may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it. For detailed infor
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Getting Started with Your Phone 2 In the Address Bar of your Web Browser, enter the IP address of your phone. The IP address is four sets of numbers separated by periods. For example, if your phone’s IP address is 123.22.3.4, enter 123.22.3.4 in the address bar. 3Press the Enter key. 4 From the Web Configuration Utility login screen, select User, and then enter the User password. The factory default password for a User is 123. Note 5Click Submit. The Web Configuration Utility Home screen is
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 10
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2 Customizing Your Phone You can customize your Polycom® SoundPoint IP 670 desktop phone by adjusting settings such as: time and date, display contrast, and ring type. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 670 phone. The topics include: • Configuring Basic Settings • Managing Call Lists • Managing C
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User Guide for the SoundPoint IP 670 Desktop Phone You can select from various formats for the time and date display. You can also disable the time and date so they do not display on the phone. To configure the time and date formats: 1.Press . 2. Select Settings > Basic > Preferences > Time & Date. 3. Select from Clock Date, Clock Time (shown below), Clock Order, or Enable/Disable. 4. Scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice
