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Cisco Unified IP Phone 6901 and 6911
Administration Guide for Cisco Unified
Communications Manager 8.5 (SCCP and
SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-23874-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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CONTENTS Preface vii Overview vii Audience vii Organization vii Related Documentation viii Obtaining Documentation, Obtaining Support, and Security Guidelines ix Document Conventions x CHAPTER 1 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 6901 and 6911 1-2 What Networking Protocols are Used? 1-6 What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? 1-9 Feature Overview 1-9 Configuring
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Contents CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional Information Abou
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Contents CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuring Settings on the Cisco Unified IP Phone 4-1 Phone Settings Options 4-1 Accessing the Phone Configuration Settings 4-2 Accessing the IVR and Configuring Your Phone Setting 4-2 CHAPTER 5 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Adding Users to Cisco Unified Communications Manager 5-8 Managing the User
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Contents Identifying Intermittent Network Outages 7-6 Verifying DHCP Settings 7-6 Checking Static IP Address Settings 7-7 Verifying the Voice VLAN Configuration 7-7 Verifying that the Phones Have Not Been Intentionally Reset 7-7 Eliminating DNS or Other Connectivity Errors 7-7 Checking Power Connection 7-8 General Troubleshooting Tips 7-8 Resetting or Restoring the Cisco Unified IP Phone 7-10 Performing a Basic Reset 7-10 Performing a Factory Reset 7
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Contents Performing Final End User Configuration Steps D-6 APPENDIX E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 E-1 Installing a Wall Mount for the Cisco Unified IP Phone 6901 E-1 Before You Begin E-2 Installing the Phone on Wall Mount Plate E-3 Installing a Wall Mount for the Cisco Unified IP Phone 6911 E-7 Before You Begin E-7 Installing the Bracket E-8 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount F-1 ADA Non-Locka
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Contents Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) vi OL-23874-01
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Preface Overview Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devic
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Preface Chapter 4, “Configuring Settings on the Cisco Describes how to configure network settings, verify status, and make Unified IP Phone” global changes to the Cisco Unified IP Phone. Chapter 5, “Configuring Features, Templates, Provides an overview of procedures for configuring telephony Services, and Users” features, configuring directories, configuring phone button, and adding users to Cisco Unified Communications Manager. Chapter 6, “Monitoring the Cisco Unified IP Phone Describ
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Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Subscribe to the What’s New in Cisco Product Doc
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Preface Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional. { x | y | z } Alternative keywords are grouped in braces and separated by vertical bars. [ x | y | z ] Optional alternative keywords are grouped in brackets and separated by vertical bars. string A nonquoted set of characters.
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CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 6901 and 6911 provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls. In addition, the phone includes the following: • The Cisco Unified IP Phone 6901 supports basic features such as hold, redial, transfer, and conference. � The Cisco Unified IP Phone 6911 supports features su
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 Understanding the Cisco Unified IP Phone 6901 and 6911 Figure 1-1 shows the main components of the Cisco Unified IP Phone 6901. Figure 1-1 Cisco Unified IP Phone 6901 7 1 2 3 4 5 + 6 Table 1-1 describes the buttons on the Cisco Unified IP Phone 6901. Table 1-1 Features on the Cisco Unified IP Phone 6901 1 Hookswitch Activates the features (hookflash) on your phone. 2 Hold button
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 4 Line button Allows users to pick up second incoming call. The line button LED shows call status. The line button enables users to answer an incoming call and swap between two calls on the line. The LED associated with the line button lights up to reflect the line status. The line button illuminates to indicate status: � Green, steady—Active call � Green, flashing—Held call
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6911. Figure 1-2 Cisco Unified IP Phone 6911 1 2 14 13 3 12 4 11 5 10 6 9 + 7 8 Table 1-2 describes the buttons on the Cisco Unified IP Phone 6911. Table 1-2 Features on the Cisco Unified IP Phone 6911 1 Handset light strip Lights up to indicate a ringing call (flashing red) or a new voice message (steady red).
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 6 Line button Allows users to pick up an incoming call. The line button LED shows call status. The line button enables users to answer an incoming call and swap between two calls on the line. The LED associated with the line button lights up to reflect the line status. The line button illuminates to indicate status: � Green, steady—Active call � Green, flashing—Held call � A
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Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? 14 Handset Phone handset. What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-3 provides an overview of the networking protocols that the Cisco Unified IP Phone 6901 and 6911 support. Table 1-3 Supported Networking Protocols on the Cisco Unified IP Phone Networking Protocol Purpose
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Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-3 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes IEEE 802.1X The IEEE 802.1X standard defines a The Cisco Unified IP Phone implements the IEEE client-server-based access control and 802.1X standard by providing support for the authentication protocol that restricts following authentication methods: EAP-FAST and unauthorize
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Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-3 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Session Initiation Protocol SIP is the Internet Engineering Task Force Like other VoIP protocols, SIP is designed to (SIP) (IETF) standard for multimedia address the functions of signaling and session conferencing over IP. SIP is an management within a packet telephony networ
