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CHAPTER
19
Do Not Disturb
The Do Not Disturb (DND) feature provides the following options:
• Call Reject—This option specifies that no incoming call information gets presented to the user.
Depending on how you configure the DND Incoming Call Alert parameter, the phone may play a
beep or display a flash notification of the call.
� Ringer Off—This option turns off the ringer, but incoming call information gets presented to the
device, so that the user can accept the call.
Users can configure
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Chapter 19 Do Not Disturb Introducing the Do Not Disturb Feature When DND is enabled, all new incoming calls with normal priority will honor the DND settings for the device. High-priority calls, such as Cisco Emergency Responder (CER) calls or calls with Multi-Level Precedence & Preemption (MLPP), will ring on the device. Also, when you enable DND, the Auto Answer feature gets disabled. Table 19-1 provides a checklist to configure the Do Not Disturb feature. For more information on
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Chapter 19 Do Not Disturb Overview of Do Not Disturb Architecture � Beep Only—For an incoming call, this option causes the phone to play a beep tone only. � Flash Only—For an incoming call, this option causes the phone to display a flash alert. You can configure DND Incoming Call Alert on a per-device basis and also configure it on the Common Phone Profile window for group settings. If you do not set up the configuration at the device level, the Common Phone Profile settings get use
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Chapter 19 Do Not Disturb Interactions and Restrictions Hardware Requirements The following Cisco Unified IP Phones support the Do Not Disturb feature: � Cisco Unified IP Phones that run SCCP and SIP: 7906G, 7911G, 7931G, 7941G-GE, 7942G, 7945G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, 7975 � Cisco Unified IP Phones that run SCCP: 7940, 7960 Note Cisco Unified IP Phones 7940 and 7960 that are running SIP use their own backwards-compatible implementation of Do Not Disturb, which you
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Chapter 19 Do Not Disturb Interactions and Restrictions For remotely parked calls, DND overrides Park Reversion: � If Phone A activates DND Ringer Off and shares a line with Phone A-prime, when Phone A-prime parks the call, park reversion on Phone A will not ring and will honor the DND settings. � If Phone A activates DND Call Reject, the park reversion call will not be presented to Phone A. Pickup For a locally placed Pickup request, Pickup overrides DND (both options). If Phone A
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Chapter 19 Do Not Disturb Interactions and Restrictions Extension Mobility For extension mobility, the device profile settings include DND incoming call alert and DND status. When a user logs in and enables DND, the DND incoming call alert and DND status settings get saved, and these settings get used when the user logs in again. Note When a user who is logged in to extension mobility modifies the DND incoming call alert or DND status settings, this action does not affect the actu
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Chapter 19 Do Not Disturb Installing and Activating the Do Not Disturb Feature Installing and Activating the Do Not Disturb Feature Do Not Disturb, a system feature, comes standard with Cisco Unified Communications Manager software. It does not require special installation. Configuring the Do Not Disturb Feature This section describes the procedures for configuring the Do Not Disturb feature: � Setting the Do Not Disturb Service Parameters, page 19-7 � Configuring DND Softkeys, page
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Chapter 19 Do Not Disturb Configuring the Do Not Disturb Feature � Connected Transfer � Off Hook � Off Hook with Feature � On Hold � Remote In Use � On Hook � Ring In � Ring Out � Digits After First Configuring a DND Feature Key To configure a DND feature key, navigate to Device > Device Settings > Phone Button Template and add Do Not Disturb in the Phone Button Template Configuration window. Configuring Device Parameters for DND To configure DND on a particular Cisco Unified IP Pho
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Chapter 19 Do Not Disturb Configuring the Do Not Disturb Feature Table 19-2 DND Device Parameters (continued) Field Description DND Incoming Call Alert When you enable the DND Ringer Off or Call Reject option, this parameter specifies how a call displays on a phone. From the drop-down list, choose one of the following options: � None—This option specifies that the DND Incoming Call Alert setting from the Common Phone Profile window will get used for this device. � Disable—This opti
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Chapter 19 Do Not Disturb How to Use the Do Not Disturb Feature Adding DND to Common Phone Profiles To add DND to a common phone profile, navigate to Device > Device Settings > Common Phone Profile and choose the phone profile that you want to modify. In the Common Phone Profile Configuration window, configure the DND parameters that are shown in Table 19-3. Table 19-3 Common Phone Profile DND Parameters Field Description DND Option When you enable DND on the phone, this parameter a
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Chapter 19 Do Not Disturb How to Use the Do Not Disturb Feature Using the Do Not Disturb Feature You can activate Do Not Disturb using any of the following methods: � Softkey � Feature line key � Cisco Unified CM User Options windows After you activate DND, the phone status line displays Do not disturb is active, the DND line button icon becomes an empty circle, and the light turns amber. When you activate DND, you can still receive incoming call notifications on the phone as specif
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Chapter 19 Do Not Disturb How to Use the Do Not Disturb Feature Figure 19-1 Normal Priority Call with DND Ringer Off Enabled on a Nonshared Line Cisco Unified Communications Manager M Cisco Unified Communications Manager extends the call to Phone B. Phone B will Phone A calls Phone B only get a Beep to indicate an incoming call. Phone B is on DND Ringer Off with the DND IP IP Incoming Call Alert Setting as Phone A Phone B Beep Only Normal Priority Call with DND Ringer Off Enabled
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Chapter 19 Do Not Disturb How to Use the Do Not Disturb Feature Figure 19-2 Normal Priority Call with DND Ringer Off Enabled on a Shared Line Cisco Unified Communications Manager M Cisco Unified Communications Manager extends the call to Phone B. Phone B will Phone A calls Phone B Phone B' only get a Beep to indicate an incoming call. rings Phone B is on normally DND Ringer Off with the DND IP IP Incoming Call IP Alert Setting as Phone A Phone B Phone B' Beep Only High Priority C
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Chapter 19 Do Not Disturb How to Use the Do Not Disturb Feature Figure 19-3 High Priority Call with DND Ringer Off Enabled on a Shared Line Cisco Unified Communications Manager M Cisco Unified Communications Manager extends the call to Phone B. Phone B will only get a Beep to indicate an incoming call. Phone B Answers and Parks the call. Park Reversion occurs and Phone B rings normally. Phone A calls Phone B Phone B' rings Phone B is on normally DND Ringer Off with the DND IP IP In
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Chapter 19 Do Not Disturb Troubleshooting the Do Not Disturb Feature 3. Cisco Unified Communications Manager rejects the call with the reason User Busy. 4. Phone B gets a beep tone only. 5. Phone B-prime, which is not on DND, rings normally. High-Priority Call with DND Call Reject Enabled on a Shared Line The following steps show the call flow for a high-priority call with DND Call Reject enabled on a shared line: 1. Phone A activates DND Call Reject with a DND Incoming Call Alert se
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Chapter 19 Do Not Disturb Troubleshooting the Do Not Disturb Feature where � a equals 0 (DND off) or 1 (DND on) � b equals 1 (DND ringer-off option, 1 indicates ringer-off) � d equals 1 (disable ringer), 2 (flash only), or 5 (beep only) Troubleshooting Phones That Are Running SIP Use the following information to troubleshoot phones that are running SIP: � debugs: sip-dnd, sip-messages, dnd-settings � show: config, dnd-settings � Sniffer traces Troubleshooting Phones That Are Running S
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Chapter 19 Do Not Disturb Related Topics Table 19-4 DND Troubleshooting Symptoms and Actions (continued) Symptom Actions BLF speed dial does not show DND status � Check the Cisco Unified Communications Manager version and ensure that it is 6.0 or above. � Verify that the BLF DND is set to enabled in Enterprise parameters. � Capture a sniffer trace and verify that the phone gets the correct NotificationMessage. � Verify that the phone is running an 8.3(1) and above load. Related To
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Chapter 19 Do Not Disturb Related Topics Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition 19-18 OL-18613-01
