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CONNECTING PHONES, FAXS & DEVICES TO TALKSWITCH
TA L KSWITCH Q UICK G UIDE
WHAT WILL MY PHONE SYSTEM DO?
CONNECTING PHONES,
Default Equipment Settings:
FAXES & DEVICES TO
Simply connect the Talkswitch to your phone system (as shown below).
TALKSWITCH
Your phone system will do the following:
CT.TS005.504.EN - 03
· An incoming call on any line will ring all local extensions.
· A receptionist can manually transfer calls to local extensions or
voicemail.
· Every local extension gets a voicemail box.
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TalkSwitch CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH CONNECTING DEVICES Move the TalkSwitch to a location where it can be attached to incoming telephone lines and your telephone devices. Connect phone devices as shown in the “Suggested Configuration” on the previous page; this corresponds to the TalkSwitch default settings. TalkSwitch does NOT need to remain connected to the computer - only when changing configuration settings. Here are a few things to consider when placing your Ta
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH WIRING PHONES Incoming Call Handling: Phone Lines TalkSwitch Jacks E1 E2 E3 E4 All incoming calls will be routed to the individual phones by TalkSwitch. All call handling such as call forwarding, transferring, voicemail etc., is done by TalkSwitch. NOTE: Incoming lines are not directly connected to any of the local exten- To Phones sions, instead the software determines which incoming lines are routed to Extensions: what local extensions.
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH CONNECTING PHONES: SINGLE LINE PHONE Incoming Call Handling: Phone Lines TalkSwitch Jacks This is the simplest set-up, where each phone is connected to a single E1 E2 E3 E4 extension. A call transferred to extension 111 will ring the phone connect- ed on TalkSwitch jack E1; similarly a call transferred to extension 112 will ring the phone on jack E2, extension 113 will ring E3, etc. All functionality including transferring calls, forwarding
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L1 OR L1/L2 L2 CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH CONNECTING PHONES: TWO LINE PHONE - OPTION 1 Incoming Call Handling: Phone Lines TalkSwitch Jacks TalkSwitch extensions 111 and 112 are wired to a two line phone. When a call E1 E2 E3 E4 is transferred to extension 111, line 1 on the phone will show as active; simi- larly calls on extension 112 will show line 2 as active. Through the software, you may configure each incoming line to ring any given number of extensions, includ
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH CONNECTING PHONES: TWO LINE PHONE - OPTION 2 Incoming Call Handling: TalkSwitch Jacks Phone Lines E1 E2 E3 E4 TalkSwitch extensions 111 and 112 are wired to a two line phone using a line splitter. When a call is transferred to extension 111, line 1 on the phone will show as active; similarly calls on extension 112 will show line 2 as active. Through the software, you may configure each incoming line to ring any given number Line Splitter of
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH CONNECTING PHONES: MULTI-LINE PHONES Incoming Call Handling: Phone Lines TalkSwitch Jacks E1 E2 E3 E4 TalkSwitch extensions 111, 112, 113, and 114 are all wired to the four line phone. When a call is transferred to extension 111, line 1 on the phone will show as active; similarly calls on extension 112 will show line 2 as active etc. Line Splitter Line Splitter Through the software, you may configure each incoming line to ring any given num
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH CONNECTING FAXES 1. Choose a Method to Handle Incoming Faxes Only you can decide how you want to configure your office. Some solutions will be suited to your needs, others won’t. Take a look at each option to decide what is best for you. Option 1 : Dedicated Fax Line You may already have an incoming dedicated fax line. Simply connect this line to your fax machine directly and the remaining incoming telephone lines to your TalkSwitch. Inco
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH Option 3: Automatic Detection via the Auto Attendant The Auto Attendant must answer all incoming calls with your pre-recorded message. It will listen for a CNG tone to see if the call is an incoming fax or a human. If the call is a fax, it is routed to the fax machine, otherwise the call is treated as though it were a human. You must create an Auto Attendant to use this method. Before installing TalkSwitch, both phones and faxes are After i
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH 3. DISTINCTIVE RING FAX DETECTION 3.1 Connect TalkSwitch to the PC, then Open the TalkSwitch Software Connect TalkSwitch to your PC and open the TalkSwitch Configuration Software. For details refer to the “TalkSwitch Installation and User Guide”. 3.2 Set Distinctive Ring Numbers One of the incoming lines will have a distinctive ring number assigned to it. This number will need to be recognized by TalkSwitch as an incoming fax line. Follow
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH 3.4 Save Settings to TalkSwitch New settings must be saved to the TalkSwitch phone system for them to take effect. Choose ‘File’ then ‘Save to TalkSwitch’. A progress bar will show the data exchange to the TalkSwitch unit and should take only a few seconds to complete. 3.5 Connect Fax to TalkSwitch Connect the fax machine to the back of the TalkSwitch unit, as shown below. The connections should correspond to the settings you have made in
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH 4. Automatic Detection via the Auto Attendant This setting may change the way incoming calls are handled. All calls must be answered by the auto attendant. The auto attendant will then route calls to their des- tination. 4.1 Connect TalkSwitch to the PC, then Open the TalkSwitch Software Connect TalkSwitch to your PC directly and open the TalkSwitch Configuration Software. For details refer to the “TalkSwitch Installation and User Guide”.
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH 4.3 Configure Incoming Phone Lines Each incoming telephone line has to be set to answer incoming calls using one of the auto attendants. Presently, only Auto Attendant #1 has been configured, so we will use Auto Attendant #1 to answer on all lines. Follow these steps. Step A Step B Step C Choose “Call Handling” and then Choose Line #1. Each line will be Select “Mode 1”. Different Mode Scheduling “Telephone Lines” - See Arrows configure
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH 4.5 Connect Fax to TalkSwitch Connect the fax machine to the back of the TalkSwitch unit, as shown below. The connections should correspond to the settings made in the software. Fax Machine Incoming Telephone Incoming Telephone Fax Machine Connected to Line Line Connected to Extension 113 Extension 118 TalkSwitch 24-CA fax connections TalkSwitch 48-CA and 48-CVA fax connections 4.6 Reconnect Phones and other Devices to TalkSwitch The follo
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CONNEC TING PHONES , FAXES AND DEVIC ES TO TA L KSWITCH 5 1 # Step E: To listen to your auto attendant greeting press . Step F: You may follow additional instructions given by the prompts, and when you are done, hang up. Failure to Record an Auto Attendant will cause your office phone to answer with no ! message. The caller will hear ‘dead air’ and will assume that they are not connected, causing them the hang up the phone. What Should an Auto Attendant Say? ? “Welcome to the ABC company. If y
