Cisco Systems OL-6640-01 دليل المستخدم

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CHAPTER 7
Troubleshooting Cisco IP Phone
Service Applications
This chapter contains the following sections:
• Troubleshooting Tips
 XML Parsing Errors
 Error Messages
Troubleshooting Tips
The following tips apply to troubleshooting Cisco IP Phone service applications:
Tip Microsoft Internet Explorer 5 or higher can display the XML source with its
default style sheet.
Tip Understand that standard IP troubleshooting techniques are important for HTTP
errors.
Tip Externally verify name resolu

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Chapter 7 Troubleshooting Cisco IP Phone Service Applications XML Parsing Errors Tip If DNS is suspected, use IP addresses in URLs. Tip Browse the URL in question with IE5 or download and verify with Netscape. Use a logged telnet session to verify that the desired HTTP headers are returned (Telnet to the server on port 80; then, enter get /path/page). XML Parsing Errors The following tips apply to troubleshooting XML parsing errors in Cisco IP Phone services applications:  Verify the o