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HP Pavilion 17 TouchSmart Notebook
PC
HP Pavilion 17 Notebook PC
Maintenance and Service Guide
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© Copyright 2014 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information containe
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Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii
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iv Important Notice about Customer Self-Repair Parts
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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vi Safety warning notice
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification .............................................................................................................. 10 Finding your hardware and software information ............................................................................... 10 Locating hardware .....................
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Optical drive ....................................................................................................................... 48 Hard drive .......................................................................................................................... 49 WLAN module .................................................................................................................... 52 Memory module ................................................................................
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Restore and recovery ......................................................................................................................... 99 Recovering using HP Recovery Manager ........................................................................ 100 What you need to know ................................................................................... 100 Using the HP Recovery partition ..................................................................... 100 Using HP Recovery media
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x
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1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP Pavilion 17 TouchSmart Notebook PC √√ HP Pavilion 17 Notebook PC Processors AMD √ ● AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AMD A10-4600M 2.30 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10 GHz processor (tu
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Processors (continued) 4th Generation Intel Core √ ● Intel® Core® i7-4702MQ 2.20 GHz processor (SC turbo up to 2.90 GHz; 1600 MHz FSB, 6.0 MB L3 cache, quad core, 37 W) ● Intel Core i5-4200M 2.5 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W) ● Intel Core i3-4000M 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W) ● Intel Pe
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics Internal graphics: √ ● AMD Radeon™ HD 8650G graphics on computer models equipped with an AMD A10-5750M processor ● AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor ● AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6-5350M processor; not supported for use on computer models equipped with Windows 8.1 ● AMD Radeon
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Switchable graphics: √ ● AMD Radeon HD 8670M with 1 GB of dedicated video memory (128 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz) ● AMD Radeon HD 8670M with 2 GB of dedicated video memory (256 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz) Support for HD decode, DX11, and HDMI Support for PX5.5 (supported for use on computer models equipped
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Internal graphics: √ ● Intel HD Graphics 4600 on computer models equipped with an Intel 4th Generation Core processor ● Intel HD Graphics 4000 on computer models equipped with an Intel 3rd Generation Core processor ● Intel HD Graphics on computer models equipped with an Intel Pentium or Celeron processor Switchable Discrete Graphics: ● AMD Radeon HD 8670M (64
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Memory Two customer-accessible/upgradable √√ memory module slots Support for DDR3L (1600 MHz) dual channel Support for DDR3L-1600 MHz single channel (for use on computer models equipped with an AMD A6-5200, A4-500, or E1-2500 processor) Support for up to 12288 MB of system RAM in the following configurations: ● 12288 MB (8192 MB x 1+ 4096 MB x 1), not supported for use on computer
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Audio and video Dual speakers √√ Single digital microphone HD Audio DTS sound+ Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface card √√ (NIC) Wireless Integrated wireless local area network √√ (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Compat
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Ports ● AC adapter, HP Smart √√ ● Audio in (mono microphone)/audio- out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: two USB 3.0 ports, one USB 2.0 port ● VGA (Dsub 15 pin) supporting: ◦ 1920×1600 external resolution @ 60 Hz ◦ 2048×1536 @ 75Hz (computer models equipped with an Intel processor only) ◦ Hot plug and unplug ◦ Au
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Operating system Preinstalled: √√ ● Windows 8.1 Standard ● Windows 8 Standard ● FreeDOS Serviceability End user replaceable parts: √√ ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expansion and primary) ● Optical drive ● WLAN module 9
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2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager in the left column. A list reveals all the devices installed in your computer. Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep
