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hp
pavilion notebook
ze1000 series
troubleshooting
and self-repair
guide
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Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.
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Contents Product Information ......................................................................................................... 5 Notebook Features............................................................................................................................5 Operating the Notebook....................................................................................................................8 Turning the Notebook On and Off.................................................
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Figures Figure 1. Front View ...............................................................................................................................5 Figure 2. Back View................................................................................................................................6 Figure 3. Bottom View............................................................................................................................6 Figure 4. Main Status Lights .................
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Product Information This section introduces the notebook and its components, and briefly describes its basic operation. Notebook Features Figure 1. Front View 1. One-Touch buttons (programmable). 6. Left and right click buttons. 2. Power button. 7. Speakers. 3. Touch pad (pointing device). 8. DVD or DVD/CD-RW drive (with eject button). 4. Scroll up/down toggle. 9. Keyboard status lights. 5. Power/battery status lights. 10. Latch. ze1000 Series Troubleshooting and Self-Repair Guide Product Infor
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Figure 2. Back View 11. Kensington lock slot (security connector). 17. LAN port and indicators (selected models). 12. AC adapter jack. 18. Headphone jack (colored lime green) and external microphone jack (colored pink). 13. USB ports (2). 19. PC card slot and eject button. 14. External monitor (VGA) port (colored blue). 20. Floppy disk drive. 15. Parallel port (colored burgundy). 16. Modem port. Figure 3. Bottom View 21. Battery. 24. RAM expansion cover. 22. Hard disk drive. 25. System-off swi
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Figure 4. Main Status Lights 1. Battery charge. • Green: the AC adapter is connected and the battery is fully charged. • Amber: the AC adapter is connected and the battery is charging. • Red: the AC adapter is connected and the battery has a fault. • Off: the AC adapter is not connected or the battery is missing. 2. Power mode. • Steady green: the notebook is on (even if the display is off). • Flashing green: the notebook is on standby. • Off: the notebook is off or in hibernation. Figure 5. K
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Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode To enter this mode To turn on again On Press the power button. Power mode status light is green. Standby Click Start, Turn Off Computer, Press the power button Saves significant power. Stand By. to quickly resume your Turns off the display and other components. –or– session. Maintains the current session in R
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Resetting the Notebook If Windows or the notebook stops responding, and you cannot turn the notebook off, try the following in the order listed. Press the power button to restart. • If possible, restart or turn off the notebook from within Windows: click Start, Turn Off Computer, Restart (or Turn Off). • Press Ctrl+Alt+Del, then click Shut Down, Restart (or Turn Off). • Press and hold the power button for about four seconds. • If the notebook still does not turn off, use a straightened paper
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Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes 13.03 x 10.72 x 1.59 in (319 x 260 x 33 mm). 6.0 lbs (2.7 kg) minimum. CPU Technology code GE: AMD Duron and Athlon, 200-MHz FSB. Chip Set Technology code GE: VIA KN133 + VT8231. RAM 133-MHz SDRAM (PC133). Maximum memory upgrade to 1 GB by two 512-MB SODIMM (144-pin/3.3 V) modules in two 1.25-in slots. Mass Storage 9
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Troubleshooting and Diagnostics This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport). Audio Problems If no sound is audible • Press Fn+Page Up several times. • Click the speaker icon in the taskbar (if present), and make sure Mute is not
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CD and DVD Problems If you can’t boot from a CD in the CD/DVD drive • Make sure the CD is bootable, such as a Recovery CD. • Make sure the CD-ROM/DVD drive is selected as the boot device—see “Changing the Boot Device” on page 9. • Restart the notebook. • Test the CD/DVD drive with the e-Diagtools diagnostics—see “Using the e-Diagtools Diagnostic Tests” on page 25. If a CD or DVD plays erratically • Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is ba
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If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, turn the disk over and play the other side. If a DVD doesn’t play with two displays • Before starting the DVD player, press Fn+F5 to switch to one display. You cannot switch displays once the DVD player is started. • If you’re using both displays, the DVD image will n
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If one or more display pixels look bad TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP noteb
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Heat Problems Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebook’s temperature. If the notebook gets unusually warm • Provide adequate ventilation around the notebook. Make sure there is adequate clearance at the back of the notebook, so that its fan vent is not blocked. • Always set the notebook on a flat surface, so that air can flow freely ar
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LAN Problems If the built-in network adapter doesn’t connect to the LAN • Check all cables and connections. Try connecting at a different network station, if available. • If the green light next to the LAN port does not light, the LAN cable may not be connected to the network or the network may be down. Try connecting a different notebook to the cable. • Click Start, Control Panel, Network and Internet Connections, Network Connections. Make sure you have the correct clients and protocols inst
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Memory Problems If a message says you are out of memory • Make sure drive C is not running low on free space. • Use the memory troubleshooter in Windows Help and Support. • If you are having memory problems running MS-DOS programs, use the application and software problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with your notebook. Please check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested m
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If the modem dials incorrectly • Make sure the number you’re calling isn’t busy. • Check the telephone number you entered, including any digits required for outside access or long distance. • In Control Panel, open Phone and Modem Options, and check the dialing options—look for duplicate digits for outside access or long distance. • If you have call-waiting, disable it—see Windows Help and Support, and contact your telephone company for information. If the modem dials but doesn’t connect •
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If the modem isn’t detected • Check the modem setup: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. • Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. • If you’re running fax software using fax Class 2, try using Class 1. If the modem dials but you can’t hear it • Check the speaker volume setting and
