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Compaq Presario CQ57 Notebook PC
Maintenance and Service Guide
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© Copyright 2011 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Display ................................................................................................................................... 6 Button ...........................................................................
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Packaging and transporting guidelines ........................................ 32 Component replacement procedures ........................................................................................ 34 Service tag ............................................................................................................. 34 Computer feet ......................................................................................................... 35 Battery .....................................
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7 Backup and recovery ...................................................................................................... 89 Restore ................................................................................................................................. 89 Creating restore media ........................................................................................................... 90 Performing a system restore ....................................................................
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viii
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1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name Compaq Presario CQ57 Notebook PC √√ Processors AMD® E350 1.60-GHz processor √ (dual core, 18-W) AMD E240 1.50-GHz processor √ (single core, 18-W) Intel® Pentium P6300 2.26-GHz processor √ (3.0-MB L3 cache, dual core, 35 W) Intel Pentium P6200 2.13-GHz processor (3.0- √ MB L3 cache, dual core, 35 W) Intel Celeron DC T3500 2.10-GHz processor
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Discrete graphics: AMD Radeon HD 6370M √ Graphics with 512-MB of discrete video memory (64M×16 DDR3 900 MHz × 4 PCs) Switchable discrete graphics (not √ supported on computer models equipped with Windows 7 Starter OS): AMD Radeon HD 6470M Graphics with 512-MB of discrete video memory (64M×16 DDR3 900 MHz × 4 PCs) or AMD Radeon HD 6470M Graphics with 1024-MB of discrete video mem
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Customer-accessible √√ Serial ATA √√ Supports the following hard drives: √√ ● 500-GB, 5400-rpm ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm Optical drive (select Fixed √√ models only) Serial ATA √√ 12.7-mm tray load √√ DVD±RW and CD-RW Super Multi Double- √√ Layer Combo Drive with LightScribe Audio and video Single digital microphone √√ HD audio √√ Presario-branded Altec/Lansing
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor External media HP Multi-Format Digital Media Reader supports √√ card the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card Ports ● 3-pin AC power √√ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting 1920 ×1200 @ 60Hz ● RJ-45 (Ethernet, includes link and
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Support for the following batteries: √√ ● 6-cell, 55-Whr, 2.55-Ah Li-ion battery ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security Security cable slot √√ Operating system Preinstalled: √ ● Windows 7 Home Basic (64- and 32-bit) ● Windows 7 Home Premium (64-bit) ● Windows 7 Professional (64-bit) ● Windows 7 Starter (32-bit, not supported on computer models equipped with a 320- GB
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2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: Select computer models only have one WLAN antenna. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP MediaSmart > HP MediaSmart Webcam. (4) Internal microphone Records sound. 6 Chapter 2 External component identification
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Item Component Description (5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices t
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Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used system functions. 8 Chapter 2 External component identification
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Lights Item Component Description ● (1) TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. ● (3) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off. (4) Wireless light ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. Lights 9
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TouchPad Item Component Description ● (1) TouchPad light Amber: The TouchPad is off. ● On: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. 10 Chapter 2
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Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable. (4) HDMI port (select models only) Connects an optional video or audio device, such as a high-definit
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Right side Item Component Description (1) Optical drive (select models only) Reads and writes to an optical disc. (2) Optical drive light ● On: The optical drive is in use. ● Off: The optical drive is idle. (3) USB ports (2) Connect optional USB devices. (4) Power connector Connects an AC adapter. ● (5) AC adapter light White: The computer is connected to external power and the battery is fully charged. ● Amber: A battery is charging. (6) Security cable slot Attaches an optional security cable t
