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Alcatel-Lucent
Digital Home Care Solution
Creating a Better Experience
for Your Customers
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You are eager to deploy triple-play services and generate revenues from innovative services such as IP television (IPTV). But to make triple-play deployment a success, you need to create a compelling customer experience while solving your own operational challenges and maintaining reasonable OPEX. The Alcatel-Lucent Digital Home Care solution is a comprehensive solution that solves the challenge of managing home networks, triple-play services and customer-support interactions. It cares for all
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The Customer Challenge When setting up triple-play services, you are naturally concerned about the WHAT DO CONSUMERS WANT? many operational challenges. The growing complexity of home networks � Value-added services and content they and the lack of knowledge of end users to manage and solve problems by can enjoy themselves almost inevitably increases your burden. Furthermore, real-time � Services that work easily without requiring an services, such as video and voice, are highly sensitive to dis
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The Alcatel-Lucent Solution The Alcatel-Lucent Digital Home Care solution is a comprehensive solution designed to solve your home networks management challenge and associated end-user support interactions. It cares for all fulfillment and assurance processes applied to home networks and triple-play services. The solution helps you deliver the service quality and experience your customers expect. It allows a comprehensive approach, spanning from the access loop to the home, enabling you to make
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Responding to Challenges The Alcatel-Lucent Digital Home Care Solution provides all the tools for profitable deployment of triple-play services. It keeps your OPEX related to home-network management, services management and end- user support at a reasonable level with a high degree of automation and advanced customer-support capabilities (see Figure 3). Less Costly Operations Fewer Problems, Faster Resolution Fewer Help Desk Calls The Alcatel-Lucent Digital Home The solution enables flow-throug
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Key Features and Benefits The Alcatel-Lucent Digital Home Care solution, as illustrated in Table 1, helps you accelerate revenue generation from innovative triple-play and high-speed Internet access (HSIA) services, achieve important operational savings and keep customers satisfied, ensuring higher customer retention. Table 1. Meeting Your Challenges SERVICE PROVIDER NEED ALCATEL-LUCENT SOLUTION BENEFITS 1. Reduce costly, time-consuming customer � Zero-touch provisioning and self-installation �
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How Does the Solution Work? Covers All Stages of Service Deployment The Alcatel-Lucent Digital Home Care solution is brought to the market through a partnership between Alcatel-Lucent and Motive. The solution combines the Alcatel-Lucent 5580 Home Network Manager (HNM) for the management of home devices, the Alcatel-Lucent 5530 Network Analyzer (NA) for access-loop management and Motive’s FAST™ (Fully Automated Service Technology) solutions for high-speed data, home networking and IPTV. This uniq
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Enables Effective Customer Support Supports Advanced Customer Self-care With the Alcatel-Lucent Digital Home Care solution, The self-care application guides your customers through you have the right set of tools to manage your customer the different steps required to activate new services or support issues. Motive’s FAST solutions provide assisted- resolve problems. When customers encounter service and self-service support capabilities that simplify the problems, they can access the self-care ap
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Standards-Based and Vendor-Agnostic Solution Interoperability and multivendor man age - ment are the key requirements set by service providers like you in the field of home-network management. Alcatel-Lucent is a significant contributor to the DSL Forum’s work in this field and has been proactive in defining and promoting the DSL Forum’s TR-069 CPE wide area network (WAN) man agement protocol. This protocol describes a standard manage - ment inter face between the residential gateway and manage
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A World-Leading Partner As your partner in delivering triple-play services, Alcatel-Lucent brings several advantages to the table. SELECTED REFERENCES Freedom of Choice Alcatel-Lucent’s approach is vendor agnostic, giving you the freedom HOME NETWORK MANAGEMENT to choose your CPE vendor. With more than 25 CPE vendors currently Swisscom certified interoperable with HNM, you have greater flexibility and lower Ya.com risk associated with deploying and supporting multiple types of CPE. ACCESS-LOOP
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Alcatel-Lucent Digital Home Care Solution 11
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www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. © 2007 Alcatel-Lucent. All rights reserved. 21961 (05)
