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Digital Solutions Division
®
Voice Processing Systems
Stratagy iES16, iES32, ES8,
ES48, ES96R2
User Guide
April 2005
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© Copyright 2005 Publication Information Toshiba America Information Systems, Inc. Toshiba America Information Systems, Inc., Digital Solutions Division, reserves the right, without prior notice, to revise this Digital Solutions Division information publication for any reason, including, but not limited to, All rights reserved. No part of this manual, covered by the copyrights utilization of new advances in the state of technical arts or to simply hereon, may be reproduced in any form or by
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Digital Solutions Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEP
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Toshiba America Information Systems, Inc. Digital Solutions Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal
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Contents Introduction Organization ................................................................................................................v Conventions ................................................................................................................vi Action/Response Table ....................................................................................... vii Related Documents/Media ......................................................................................
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Contents Chapter 2 –Getting Started Future Delivery ...........................................................................................................11 Message Destination Selections .................................................................................12 Personal Distribution Lists ...................................................................................12 System Distribution Lists ...................................................................................
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Contents Chapter 5 –Manage Mailbox Chapter 5 – Manage Mailbox Change Greeting ........................................................................................................ 54 Create or Record Over a Personal Greeting ........................................................ 55 Select a Personal Greeting ................................................................................... 57 Review a Personal Greeting .......................................................................
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Contents Appendix C –Automatic Speech Recognition Appendix C – Automatic Speech Recognition Reach Destination .....................................................................................................104 Access Your Mailbox ...............................................................................................104 Send a Message ........................................................................................................105 Appendix D – Unified Messaging (UM) with Ou
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Introduction This guide describes the voice messaging capabilities and procedures for making the Stratagy ES and Stratagy iES32 Voice Processing System work for you. Organization This guide is divided as follows: • Chapter 1 – The Grand Tour is an overview of the Stratagy ES system. Topics covered are: features to personalize your mailbox; an explanation of message folders, greetings, types and destinations; special delivery options; and available user options and prompts. • Chapter 2 – Gett
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Introduction Conventions • Appendix C – Automatic Speech Recognition contains step-by-step instructions on using the optional speech recognition feature. • Appendix D – Unified Messaging with Outlook Integration contains step-by- step instructions on using the optional Unified Messaging feature. • Appendix E – Unified Messaging with IP Integration contains instructions on recording and sending a .wav file using Windows® Sound Recorder. • Appendix F – Remote User Password Administration for TTS
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Introduction Conventions Conventions Description Courier Shows a computer keyboard entry or screen display. “Type” Indicates entry of a string of text. Indicates entry of a single key. For example: Type prog then press “Press” Enter. Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Plus (+) Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5. Tilde (~) Means “through.” Example: 350~640
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Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Important! Read this User Guide first, then use it with the Quick Reference Guide. • Stratagy General Description • Stratagy Enterprise Server (ES) Installation & Maintenance Manual • Stratagy Enterprise Server Syst
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The Grand Tour 1 This chapter provides an overview of the system and covers the following general topics: • Features to personalize your mailbox • Message folders • Message types • Greetings • Special delivery options • Message destinations • User options • User prompts • User Tutorial (New User) Stratagy ES User Guide 04/05 1
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The Grand Tour Overview Overview Stratagy ES manages multiple voice processing functions simultaneously 24-hours-a- day, seven-days-a-week. Your mailbox is always available for callers to leave private voice or fax (optional feature) messages. In addition, you can update your greeting at your convenience or send and receive messages from any touchtone telephone. Callers control their own progress through the system. They no longer have to wait for a person to answer the telephone. If your ext
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The Grand Tour Overview Stratagy ES User Guide 04/05 3 MAIN MENU Exit User Mode HANG UP PLAY MESSAGES SEND MESSAGES MANAGE MAILBOX Retrieve and Listen to †† E-MAIL MESSAGES Play the next message Enter one of the following: Change Greeting Listen to e-mail message Replay the current message Select ~ for a Personal Greeting Replay the current e-mail message Mailbox number plus Save the current message or for the System Greeting Save the current e-mail message Direct
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The Grand Tour Features to Personalize Your Mailbox Features to Personalize Your Mailbox The Stratagy ES Voice Processing System offers a variety of features to personalize your mailbox. The following are a few of those features: • Mailbox Security Code – Your mailbox has a security code. The code must be entered by you in order to “log into” your mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security Code” on page 22). • Name Recording – Your name i
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The Grand Tour Message Folders Single Message Folder Your messages reside in one message folder. When you access your mailbox, Stratagy ES announces you have “x messages, y is (are) new, z is (are) urgent, w fax(es).” New messages play based on the type (urgent messages play first) and order received (FIFO/LIFO). If no new messages exist, Stratagy ES plays any saved messages in the mailbox. After you play the last message in the folder, Stratagy ES prompts, “End of messages.” You can choose
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The Grand Tour Message Folders If no new messages exist, Stratagy ES automatically accesses the Saved Message Folder. If you are in the Saved Message Folder, you can toggle back to the New Message Folder by pressing . Saved Message Folder Saved messages consist of messages that: • You save by pressing either during or after playing the message. Stratagy prompts, “This message will be saved in the Saved Message Folder.” • Stratagy ES automatically saves when you do not press
(delete) aft
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The Grand Tour Message Folders New Message Folder The New Message Folder is configured identically for both the Dual Message and Multiple Message Folder mailboxes with the following exception: If no new messages exist in a Multiple Message Folder mailbox, Stratagy ES accesses the Saved Message Folder (if you have not created any personal folders) or plays the name/comment/number of all available personal folders. You are then requested to enter the folder number. Saved Message Folder/Persona
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The Grand Tour Message Types Access Folders When you press from the New or Saved Message Folders or from the Main Menu, Stratagy ES checks your mailbox for personal folders. Depending upon whether it finds any, Stratagy ES performs the following procedures: Access Method No Personal Folders Personal Folders From New or Saved Goes to Saved Message Stratagy ES prompts you to: Message Folder, press . Folder. Enter a personal folder number. From Main Menu, press or press... . fo
