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®
SwitchView IP 1020
Remote Access Device
For Technical Support:
Installer/User Guide
www.avocent.com/support
590-538-501C
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USA Notification Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
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® SwitchView IP 1020 Remote Access Device Installer/User Guide Avocent, the Avocent logo, The Power of Being There, SwitchView, DSView, Dambrackas Video Compression and OSCAR are registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2008 Avocent Corporation. 590-538-501D
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Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. Dangerous Voltage This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. Power On This symbol indicates the principal on/off switch is in the on position. Power
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iii TABLE OF CONTENTS Table of Contents List of Figures ................................................................................................................ vii List of Tables................................................................................................................... ix Chapter 1: Product Overview.......................................................................................... 1 Features and Benefits ...................................................
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iv SwitchView IP 1020 Remote Access Device Installer/User Guide Access levels ............................................................................................................................. 24 Preemption levels...................................................................................................................... 25 Chapter 4: The Video Viewer......................................................................................... 27 The Video Viewer Window....
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Table of Contents v Appendix E: Technical Support ....................................................................................................... 48
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vi SwitchView IP 1020 Remote Access Device Installer/User Guide
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vii LIST OF FIGURES List of Figures Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration ............................2 Figure 2.1: Basic SwitchView IP 1020 Remote Access Device Configuration .................................4 Figure 3.1: SVIP 1020 Explorer (User Login) Screen .................................................................... 11 Figure 3.2: Avocent SwitchView IP 1020 Explorer Window........................................................... 12 Figure 3.3:
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viii SwitchView IP 1020 Remote Access Device Installer/User Guide
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ix LIST OF TABLES List of Tables Table 1.1: Descriptions for Figure 1.1 ..............................................................................................2 Table 2.1: Descriptions for Figure 2.1 ..............................................................................................5 Table 3.1: On-Board Web Interface Supported Operating Systems and Browsers...........................9 Table 3.2: Descriptions for Figure 3.2 ......................................................
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x SwitchView IP 1020 Remote Access Device Installer/User Guide
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1 CHAPTER Product Overview 1 Features and Benefits ® The Avocent SwitchView IP 1020 remote access device combines analog and digital technology to provide flexible control of data center servers, and to facilitate the OA&M (operations, activation and maintenance) of remote branch offices where trained operators may be unavailable. The remote access device provides our customers with a significant reduction of cable volume, secure remote access and flexible server management from anywhere at
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2 SwitchView IP 1020 Remote Access Device Installer/User Guide 4 1 2 3 Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration Table 1.1: Descriptions for Figure 1.1 Number Description 1 Ethernet 2 Analog User 3 Digital User (Computer with Internet browser) 4 SwitchView IP 1020 Remote Access Device
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3 CHAPTER Installation 2 SwitchView IP 1020 Remote Access Device Connectivity The SwitchView IP 1020 remote access device transmits keyboard, video and mouse (KVM) information between operators and a target device attached to the remote access device over a network using an Ethernet connection. The SwitchView IP 1020 remote access device uses TCP/IP for communication over Ethernet. You can access and control your target device with GUI-based simplicity using the built-in web server. Installa
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4 SwitchView IP 1020 Remote Access Device Installer/User Guide 1 2 3 4 6 5 7 Figure 2.1: Basic SwitchView IP 1020 Remote Access Device Configuration
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Chapter 2: Installation 5 Table 2.1: Descriptions for Figure 2.1 Number Description Number Description 1 Local User 5 Ethernet 2 SwitchView IP 1020 6 Server Remote Access Device 3 Optional USB Port 7 Remote User 4 CPS2-6A Cable Getting started Before installing your SwitchView IP 1020 remote access device, refer to the following lists to ensure you have all items that shipped with the SwitchView IP 1020 remote access device, as well as other items necessary for proper installation. Su
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6 SwitchView IP 1020 Remote Access Device Installer/User Guide WARNING: The power cord is considered the main disconnect device. 2. To connect a local user, plug a VGA monitor into the port labeled LOCAL VIDEO on the back panel of the remote access device. Plug the PS/2 keyboard and mouse cables into the appropriately labeled ports located on the front of the remote access device. 3. To connect to the server, plug one end of the CPS2-6A cable into the server’s VGA, keyboard and mouse p
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Chapter 2: Installation 7 To ensure that the local mouse movement and remote cursor display remain in sync, mouse acceleration must be set to “none” for all user accounts accessing the target computer with the SwitchView IP 1020 remote access device. Mouse acceleration must also be set to “none” on every remote system. Special cursors should not be used and cursor visibility options, such as pointer trails, Ctrl key cursor location animations, cursor shadowing and cursor hiding, shou
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8 SwitchView IP 1020 Remote Access Device Installer/User Guide
