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idcs_keyset.qxp 9/23/2005 11:31 AM Page 1 idcs_keyset.qxp 9/23/2005 11:31 AM Page 2
iDCS KEYSET
USER GUIDE
for
iDCS 100 Release 2/OfficeServ™
iDCS 500 Release 2/OfficeServ™
OfficeServ™ 7200
September 2005
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufactu
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idcs_keyset.qxp 9/23/2005 11:31 AM Page 3 idcs_keyset.qxp 9/23/2005 11:31 AM Page 4 Forwarding Calls......................................................................................................23–25 TABLE OF CONTENTS Call Pickup ........................................................................................................................25 My Group Pickup............................................................................................................25 Privacy
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idcs_keyset.qxp 9/23/2005 11:31 AM Page 5 idcs_keyset.qxp 9/23/2005 11:31 AM Page 6 Off-Hook Voice Announce ..................................................................................39–40 Text Messaging ......................................................................................................51–52 OHVA Block ......................................................................................................................40 Caller ID .................................
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idcs_keyset.qxp 9/23/2005 11:31 AM Page 7 idcs_keyset.qxp 9/23/2005 11:31 AM Page 8 THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called “keysets.”They contain buttons or “keys” that are used to access or activate the many features of your office phone system.The keys with paper designation strips are programmable keys. This means they can be pro- grammed for a specific function on your keyset and that same button can be something different on another keyset. See the system m
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idcs_keyset.qxp 9/23/2005 11:31 AM Page 9 idcs_keyset.qxp 9/23/2005 11:31 AM Page 10 Your outside calls will light green on your keyset and red on other keysets. You FEATURE ACCESS CODES never lose sight of your calls while they are on hold.They stay right where you put This user guide is written based on the default access code for using system fea- them and are identified with a green flashing light. tures. If the system numbering plan has been changed some of the access codes Some simpl
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idcs_keyset.qxp 9/23/2005 11:31 AM Page 11 idcs_keyset.qxp 9/23/2005 11:32 AM Page 12 iDCS 28D KEYSET iDCS 18D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used TERMINAL STATUS INDICATOR Used to provide your keyset status. to provide your keyset status. SOFT KEYS SOFT KEYS Used to activate Used to activate features via the features via the display. display. iDCS 28D iDCS 18D Scroll Scroll Ca
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 13 idcs_keyset.qxp 9/23/2005 11:32 AM Page 14 iDCS 8D KEYSET iDCS 64B AOM 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. 1 234 5 6 789 10 11 12 13 14 15 SCROLL KEY Used to scroll through displays. 16 17 18 19 20 iDCS 8D 21 22 23 24 25 Scroll 26 27 28 29 30 SOFT KEYS Used to activate features via the VOLUME display. 31 32 33 34 35 VOLUME CONTROL KEYS 36 37 38 39 40 Call 1 Call 2 M
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 15 idcs_keyset.qxp 9/23/2005 11:32 AM Page 16 iDCS 14B STRIP KEYSET DAUGHTER MODULES [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daugh- ter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. iDCS KDB-DIGITAL LINE INTERFACE (FKDBD) If your keyset is connected to a Digital Line Interface (DLI) port that supp
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 17 idcs_keyset.qxp 9/23/2005 11:32 AM Page 18 ASSEMBLING YOUR KEYSET ADDING AN iDCS 14 BUTTON KEY STRIP � Place the keyset face down on a flat surface. � Remove the base pedestal by placing your thumbs over the attachment clips � Place the keyset face down on a flat surface. and press outward while simultaneously pressing down on the keyset body � Remove the base pedestal by placing your thumbs over the attachment clips with your fingertips. and pre
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 19 idcs_keyset.qxp 9/23/2005 11:32 AM Page 20 OUTSIDE CALLS ADDING A KEYSET DAUGHTERBOARD MODULE MAKING AN OUTSIDE CALL � Lift the handset and press an idle outside line button, line group button or dial � Place the keyset face down on a flat surface. a line access code to receive dial tone—OR—press an idle outside line button, � Remove the base pedestal by placing your thumbs over the attachment clips line group button or dial a line access code to
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 21 idcs_keyset.qxp 9/23/2005 11:32 AM Page 22 RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH key may be pro- grammed to recall dial tone. � Dial the extension number or group number. � Wait for the party to answer. If you hear a brief tone burst instead of ringback
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 23 idcs_keyset.qxp 9/23/2005 11:32 AM Page 24 BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: � Dial 0 to call your system operator or group of operators. � If you want to call a specific operator, dial that person’s extension number. � Press the CBK key, if programmed, or dial 44. � When the busy station becomes free, your keyset will ring. NOTE: If the Hot Keypad feature has been turned of
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 25 idcs_keyset.qxp 9/23/2005 11:32 AM Page 26 � If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CALL PROCESSING CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with anoth- � When you are connected to any call, press HOLD. The call will flash green at er extension: your keyset. If this call appears on a line key at other keysets, it will fl
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 27 idcs_keyset.qxp 9/23/2005 11:32 AM Page 28 first station to hang up, simply press another DSS button. OR � Lift the handset or press the ANS/RLS key to answer. Press the CALL button or C.O. line key to return to the outside party and begin NOTE: Intercom calls will not go on Automatic Hold. the transfer process again. CONFERENCE CALLS When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will alwa
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 29 idcs_keyset.qxp 9/23/2005 11:32 AM Page 30 FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external If you have both a Forward on Busy destination and a Forward No Answer desti- telephone number. Program a destination for the type of forwarding you want as nation programmed, you may set both of these at the same time: detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER keys
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 31 idcs_keyset.qxp 9/23/2005 11:32 AM Page 32 � Dial 0 to cancel current condition OR PRIVACY RELEASE Dial 1-5 to select forward type OR This feature will allow another station to join in our conversation by releasing pri- Press UP or DOWN to select forward type. vacy on the C.O. from your phone. Press the right soft key to move the cursor. � Dial the destination number (e.g., 202) OR To Release Privacy: Press UP or DOWN to select the destination Pre
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 33 idcs_keyset.qxp 9/23/2005 11:32 AM Page 34 For the purposes of programming speed dial numbers, the programmable keys are known as A, B, C, D, E and F and are defined below. DIALING FEATURES � The A key is not used. � The B key inserts a flash. SPEED DIALING � The C key inserts a pause. You can dial a preprogrammed telephone number stored in the system-wide � The D key is used for pulse to tone conversion. If your system uses rotary (or speed dial
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 35 idcs_keyset.qxp 9/23/2005 11:32 AM Page 36 � When the called party answers, lift the handset or press the flashing SPEAK- MANUAL RETRY WITH REDIAL ER to begin speaking. While you are on an outside call listening to a busy signal and you want to redial the same number dialed. NOTES: 1. If you make another call, auto-redial is canceled. � Press the REDIAL key. 2. To cancel a retry, lift and replace the handset. This will hang up your existing call a
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 37 idcs_keyset.qxp 9/23/2005 11:32 AM Page 38 MEET ME PAGE PAGING AND MESSAGING � Lift the handset. � Press the Meet Me Page (MMPG) key or dial 54. � Dial the desired zone number. MAKING AN INTERNAL PAGE � After the attention tone, instruct the paged person to dial 56. To make an announcement through the keyset speakers in the idle condition: � Press WAIT or TRANSFER. � Remain off-hook until the person dials 56 from any phone. � Lift the handset. � T
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idcs_keyset.qxp 9/23/2005 11:32 AM Page 39 idcs_keyset.qxp 9/23/2005 11:32 AM Page 40 To retrieve an automatically parked call: � Your MESSAGE light will turn off when all messages have been returned. � Dial 10 plus the number that was announced. If you have a PAGPK key, press NOTES: it and dial the number that was announced. If you have a PARK key, press it 1. Display keyset users can view message indications and return them in any and dial the announced orbit number. order. See Viewing M
