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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page i
DESKTOP PHONE SYSTEM
User Guide
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page ii Copyright Information Centrepoint Technologies Inc, Copyright 2002. All Rights Reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Information in this user guide is subject to change without notice and does not represent any commitment on the part of Centrepoint Technologies Inc.. No part of this user guide may be reproduced or transmitted in a
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page iii Table of Contents 1.0 Installing TalkSwitch 1.1 What's included with TalkSwitch ................................1 1.2 Front Panel Descriptions ...................................2 1.3 Back Panel Descriptions ...................................3 1.3.1 The TalkSwitch 24 .................................3 1.3.2 The TalkSwitch 48 .................................4 1.4 Plugging into the Back Panel ..................................6 1.4
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page iv 2.3.2 Voicemail ..................................37 2.3.2.1 Local Extension Voicemail .................37 2.3.2.2 Remote Extension Voicemail ................38 2.3.2.3 General Voicemail .......................40 2.3.2.4 Global Settings ........................41 2.3.3 Call Handling ..................................43 2.3.3.1 Modes ..............................43 2.3.3.2 Auto Attendant .........................44 2.3.3.3 Telephone
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page v 3.4 Using the TalkSwitch Voicemail System ..........................85 3.4.1 Activating Voice mailboxes ..........................85 3.4.2 Accessing a Voice mailbox ..........................86 3.5 Music-on-Hold ..................................87 3.6 Mode Switching Options ..................................89 3.7 Out of the Office - Making Calls with Call Back and Call Bridge ........89 3.7.1 Using Call Bridge .....................
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 1 Installing TalkSwitch 1 1.1 What's included with TalkSwitch The TalkSwitch products come shipped with the following items. 1. The TalkSwitch Unit 2. AC Power Adapter (Warning: never use any other Power Adapter other than the one provided with the TalkSwitch.) 3. 9 pin Serial Cable 4. 6' RJ-11 Telephone Cable - (2) 5. Software CD (This contains the configuration software and manual) 6. Quick Reference Cards - (Local Extension Use) 7.
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 2 1.2 Front Panel Descriptions TalkSwitch's front panel consists of a power button ("Power") and 5 LED lights that do more than let you know TalkSwitch is plugged in and turned on. What do the LED lights tell you? LED light: State Description Line 1 On Solid Line 1 is currently in use. Pulsing Slowly The Line 1 caller is on hold. Flickering Line 1 is ringing. Quick Pulse Line 1 is engaged by another device on the line. Line 2 On Solid
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 3 1.3 Back Panel Descriptions Before connecting all your phones and lines to TalkSwitch, you may want to proceed with configuring the unit first. (See section 2.1) This will minimize the disruption time for your telephone lines while setting up the system. 1.3.1 The TalkSwitch 24 Jacks/Ports What to plug in MUSIC Plug in a radio, CD player, PC soundcard or any other device that emits an audio signal if you wish to use TalkSwitch's Musi
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 4 SERIAL Attach the supplied serial cable (RS232) that connects TalkSwitch to your PC. If you use the serial port you cannot use the USB port simultaneously. POWER Plug the supplied AC Power Adapter in here. Rating: 16VAC 1.1 A output. Do not use any other power adapter as this may cause damage. By default, TalkSwitch is set to Serial connection. To activate USB connection, dial 91 from an extension then reset TalkSwitch. To return to
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 5 LAN PORT You can connect to an Ethernet hub using a Category 5 cable with RJ-45 connectors. This will support configuration across the LAN. If you have 2 or more TalkSwitch 48 units, you can ‘network’ them and they will function as a single system. There are 3 LEDs next to the LAN port. The top LED is on when a link has been established with any TalkSwitch or PC running TalkSwitch software. The 2nd LED is on when data is being receiv
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 6 By default, TalkSwitch is set to Serial connection. To activate USB connection, dial 91 from an extension then reset TalkSwitch. To return to Serial connection, dial 90 and reset TalkSwitch. No commands are required to use the LAN connection. The ‘PF’ box in between E4 and L1/L2 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, Extension 114 will be able to receive calls and make calls
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 7 Option # 2 (Use it as two TalkSwitch extensions.) You could use your two-line telephone as two separate TalkSwitch extensions. Connect the telephone's Line 1 and Line 2 plug-ins to two separate extension jacks. Most two-line phones have separate plug-ins for two incoming telephone lines (Line 1 and Line 2). If your two-line telephone does not have separate plug-ins, you can use a "Line 1/Line 2" line splitter to separate the two line
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 8 1.4.4 Connecting TalkSwitch to a PC There are four ways to connect TalkSwitch directly to your PC for configuration - Serial, USB (Windows XP, 2000 excluded), Ethernet (LAN port), and remotely using a dial up modem. Serial: Use the provided serial cable (RS232) to connect TalkSwitch to an open COM port on your PC. USB: Use a USB cable to connect TalkSwitch to an available USB port on your PC or USB hub. Ethernet: With the TalkSwitch
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 9 When you run the TalkSwitch software, you will need to select ‘PC Connection’ to select Serial as the connection then select the COM port associated to this physical Serial port on your PC. Make sure you do not have any other communications programs running at the same time you want to use the TalkSwitch configuration software. These may include Palm Pilot, Hot Sync, TalkWorks, Digital Camera software. These programs tend to ‘hold’ o
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 10 1.4.4.3 Connecting TalkSwitch to a LAN If you want to connect multiple TalkSwitch units to a LAN, please see section 1.5 To connect TalkSwitch to a LAN for configuration purposes, simply use a standard Category 5 cable with RJ45 connectors on either end. Once TalkSwitch is connected to the hub, the top LED will light only when a computer running the TalkSwitch software establishes a connection with TalkSwitch. This LED lets you know
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 11 Next, click connect and another screen will appear where you will need to enter the phone number for one of the lines connected to TalkSwitch. In order for the modem to establish a connection, an Auto Attendant needs to answer on the line you are dialing in on. If you do not have an Auto Attendant set to answer on any of the lines, TalkSwitch will answer with a generic greeting after 15 rings so that you can still get into the syste
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 12 1.4.4.5 Connecting to TalkSwitch from a local extension using a modem TalkSwitch can be configured locally using any PC with a modem connected to TalkSwitch and has the TalkSwitch software installed. Version 1.37 or higher of the software and version 2.37 or higher of the firmware support modem connectivity. Run the TalkSwitch software then click on ‘PC connection’. Select ‘Remotely using a modem’ for the connection then the associa
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 13 TalkSwitch(unitID1) TalkSwitch (unit ID 2) Switch or Switched Hub Make sure a computer is connected to the phone system either via the LAN or directly from the computer to the TalkSwitch through the USB or Serial port. O O O Op p p p tt tt ii iio o o on n n n 2 2 2 2 -- - - C C C Co o o on n n nn n n ne e e ec c c c tt tt tt tto o o o r rr re e e eg g g gu u u ul ll la a a ar rr r h h h hu u u ub b b b d d d de e e ed d d d ii iic c
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 14 O Op pttiio on n 3 3 - - C Co on nn ne ec ctt 2 2 u un niitts s tto og ge etth he er r v viia a a an n E Etth he er rn ne ett c cr ro os ss s- -o ov ve er r c ca ab blle e.. O Op p tt iio on n 3 3 -- C Co on nn ne ec c tt 2 2 u un n ii ttss tto og ge e tth he err v v iia a a an n E E tth he errn ne e tt c crro ossss--o ov ve err c ca ab b lle e .. If you plan to network only two TalkSwitch units, it is possible to network them via a
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TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page 15 1.5.2 Setting the Unit ID for the first time When units are shipped from the manufacturer, they are all programmed with Unit ID 1. If two or more units are placed on the same LAN and 2 or more have the same Unit ID number, then there will be a conflict. TalkSwitch identifies this conflict by flashing all the Line lights on the front panel of the units that have the conflict. To resolve the conflict, you need to assign a different Un
