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BlackBerry Mobile Voice System
Version: 5.0 | Service Pack: 2
Planning Guide
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SWD-1000192-0414013325-001
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Contents 1 Overview........................................................................................................................................................... 2 2 Requirements................................................................................................................................................... 3 System requirements: BlackBerry MVS............................................................................................................ 3 System requir
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Overview Planning Guide Overview 1 The BlackBerry® Mobile Voice System integrates your organization's PBX phone system with the BlackBerry® Enterprise Server to extend desk phone features to BlackBerry devices. The BlackBerry MVS is designed to do the following: • Integrate with the phone application on BlackBerry devices so that users can make calls from and receive calls to your organization's work numbers • Extend commonly used PBX features that are available from users' desk phones to th
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Requirements Planning Guide Requirements 2 System requirements: BlackBerry MVS Item Requirement hardware • two Intel® Xeon® 2.0 GHz processors • 4 GB RAM • two drives that are configured as RAID 1 or better For a computer that is running only the MVS Console, you require only one 2.0 GHz processor, and 2GB RAM. operating system Any of the following operating systems: • Windows Server® 2003 R2 SP2 Standard (32 bit or 64 bit) • Windows Server 2003 R2 SP2 Enterprise (32 bit or 64 bit) • Windows Se
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System requirements: BlackBerry MVS Planning Guide Item Requirement • BlackBerry® Pearl™ 8220 smartphone • BlackBerry® Curve™ 8300 smartphone • BlackBerry® Curve™ 8310 smartphone • BlackBerry® Curve™ 8320 smartphone • BlackBerry® Curve™ 8330 smartphone • BlackBerry® Curve™ 8520 smartphone • BlackBerry® Curve™ 8530 smartphone • BlackBerry® 8700 Series • BlackBerry® 8800 smartphone • BlackBerry® 8820 smartphone • BlackBerry® Curve™ 8900 smartphone • BlackBerry® Curve™ 8910 smartphone • BlackBerry
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System requirements: Telephony environment Planning Guide Item Requirement • caller ID virtual environment (if applicable) Any of the following virtual environment software: • VMware® ESX® Server 3.5.0 • VMware ESX Server 4.x PDF file viewer Adobe® Reader® 5.0 or later System requirements: Telephony environment Item Requirement DTMF Your organization's telephony environment must be able to perform the following actions: • detect and intercept DTMF tones from the cellular call leg between the PB
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System requirements: PBX Planning Guide Item Requirement • In the class of service, make sure that you choose BlackBerry Smartphone > PBX for users that you want to use BlackBerry device–initiated calling. You must verify that a call that arrives at the DID/DDI number prompts the telephony environment to send a SIP invitation to the BlackBerry MVS over the telephony connector that has been configured between the telephony environment and the BlackBerry MVS. voice mail server (if If your org
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System requirements: PBX Planning Guide Item Requirement • one that removes an NDD number from phone numbers that are dialed from devices if the BlackBerry MVS user is in the same geographic location as the PBX. The PBX should be configured to manage calls from devices if the user types (519) 555-0100 or (1) (519) 555-0100. • one for regions or countries that your organization's users frequently travel to Ensure the Class of Service setting of "User may change the mobile phone number" is ch
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Planning your organization's Wi-Fi infrastructure Planning Guide Planning your organization's Wi-Fi 3 infrastructure If your organization plans to use Wi-Fi® enabled BlackBerry® devices for making and taking BlackBerry® Mobile Voice System calls, you must make sure that your Wi-Fi infrastructure can support Voice over Wi-Fi calls. During the planning process, you should collaborate with your organization's Wi-Fi infrastructure vendor to make sure that the Wi-Fi infrastructure is designed and
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Best practice: Planning your organization's Wi-Fi infrastructure Planning Guide For more information about planning your organization's Wi-Fi infrastructure, visit http://na.blackberry.com/eng/ ataglance/networks to see the Considerations for Planning and Deploying a Wireless LAN document. 9
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Planning a BlackBerry MVS installation Planning Guide Planning a BlackBerry MVS installation 4 You can install the MVS Console and MVS Session Manager on the computer that hosts the BlackBerry® Enterprise Server or on a separate computer. During the first BlackBerry® Mobile Voice System installation process, you must install both BlackBerry MVS components and provide the IP address, name and port number for your organization's BlackBerry Configuration Database. If your organization's environ
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Best Practices: Installing and configuring the BlackBerry MVS Planning Guide • You can install multiple MVS Session Manager instances with a BlackBerry Configuration Database if you configure the MVS Session Manager instances to use a single MVS Console. Best practices for testing network ping time • During times of high network use, the maximum time that a network ping can take to travel from the BlackBerry MVS Server to the BlackBerry Enterprise Server or BlackBerry Configuration Database a
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Configuring call direction Planning Guide Configuring call direction 5 You can configure the BlackBerry® Mobile Voice System to use PBX-initiated calling or BlackBerry device–initiated calling for incoming calls and outgoing calls. PBX-initiated calling You can configure the BlackBerry® Mobile Voice System to use PBX-initiated calling. When a BlackBerry device receives or sends a call request, the BlackBerry MVS sends a call request to the PBX so that the PBX can make a call to the device. Th
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BlackBerry MVS high availability Planning Guide BlackBerry MVS high availability 6 BlackBerry® Mobile Voice System high availability consists of an active MVS Session Manager and a standby MVS Session Manager. You can use high availability to help provide minimum downtime for BlackBerry MVS users if one of your organization's MVS Session Manager instances stops responding or requires maintenance. The failover process is designed to be automatic, but you can perform a manual failover before y
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Support for BlackBerry Enterprise Server failover Planning Guide You cannot configure high availability for the MVS Console because you can install only one MVS Console in a BlackBerry Domain. To manage your organization's users, if the computer that you installed the MVS Console on stops responding, you should determine why the MVS Console stopped responding. Alternatively, you can install another MVS Console instance and connect it to the active and standby MVS Session Manager instances. Su
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Scenario: What happens after the active MVS Session Manager stops responding Planning Guide Scenario: What happens after the active MVS Session Manager stops responding If the active MVS Session Manager stops responding, the response of the MVS Console depends on the health of the standby MVS Session Manager. If the standby MVS Session Manager is healthy, the MVS Console promotes it to be the active MVS Session Manager. The following scenario assumes that the MVS Console is available. 1. The
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Glossary Planning Guide Glossary 7 ANI Automatic Number Identification BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it. BlackBerry MVS BlackBerry® Mobile Voice System CDMA Code Division Multiple Access DDI Direct Dial In DID Direct Inward Dial DTMF Dual Tone Multiple-frequency GSM Global System for Mobile Communications® IP Internet Protocol KPML Key Press Markup Language
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Glossary Planning Guide PSTN Public Switched Telephone Network RAID redundant array of independent (or inexpensive) disks RFC Request for Comments SIP Session Initiation Protocol TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet. VPN virtual private network 17
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Provide feedback Planning Guide Provide feedback 8 To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback. To verify that you are using the most recent documentation, refer to www.blackberry.com/go/mvsdocs. 18
