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Welcome Guide
Printed on recycled paper.
©2009 Bluegrass Cellular, Inc. All rights reserved. 1/09
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Welcome to Bluegrass Cellular- the best network in Central Kentucky. Thank you for choosing us to be your wireless provider! As part of the Bluegrass Cellular family, you will receive a level of customer care far superior to that of our competitors. That’s because we focus all of our energy on the area where you live, work and play. There are numerous conveniently located Customer Care Centers in our service area as well as several authorized agent locations. Simply call 1-800-928-CELL to be put
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Getting Started Locations Getting Started Bluegrass Cellular has Customer Care Centers in Bardstown, Before using your phone, be sure to charge your battery for the recom- Bowling Green, Brandenburg, Campbellsville, Central City, mended amount of time according to your phone’s manual. Shop our loca- Columbia, Corbin, Elizabethtown, Glasgow, Leitchfield, London, tions for adapters, car chargers, batteries and more, or visit our accessory Monticello, Radcliff, Russellville, Scottsville, Somerset
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Billing Information Directory Assistance Charges Important Information About Your Bill Dialing 411 or 555-1212 for home directory assistance costs $1.20 per Airtime/Minute Usage call. Airtime will also be incurred. Calls are billed in full minute increments from the time you place a call or Compliance Charge receive a call until the time you end the call. Any minutes incurred while The Compliance Charge is incurred to help recover or help defray outside of Bluegrass Cellular’s home coverage area
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How to Read Your Bill Summary of Charges Section: How to Read Your Bill This section lists account level activity through the billing cutoff date. To help you understand your first bill, the following are key sections of your Total monthly charges and applicable taxes are added to arrive at the statement located on the first page of your bill. Total Current Charges. The sum of the balance forward and total current charges equal the total amount due. Remittance Section: 1 Invoice Date: The last
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13 Monthly Charges Section: Details charges for services and features. Cellular Service 13 Airtime usage shows the numbers of minutes used versus the number Monthly Charges For 270-000-0000 14 2 Blueworks Bundle Used 0 of minutes in your plan. 15 Monthly Services 11/2->12/1 Nationwide 650 0.00 14 Data Usage: Shows any data packages used, in kilobytes. Minutes 650 Used 0 16 15 Monthly Rate Plan: Shows package minutes and minutes used. Blueworks Bundle 2 MMS MO 9 Used 0 Blueworks Bundle 2 MMS MT 4
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Standard Features Call Forward Busy and No Answer: Standard Features Included with your Plan 1. Press *90# Call Waiting 2. Enter the 7 or 10 digit phone number where you want your Call waiting is included with your plan as a free feature. You will, however, calls to be transferred have minutes debited for both calls that you have in your call waiting queue. 3. Press *92# 4. Enter the 7 or 10 digit phone number where you want your Call Forwarding* calls to be transferred (same as above) There are
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Voice Mail Change Your Greeting Voice Mail • Press 2 for the greeting menu. • Press 23 to record. Voice Mail offers a great way to get the message when you’re away from your • If you want to delete your recording and try again, Press 25. phone, and it’s easy to use. Manage Your Messages • Airtime IS NOT incurred when a message is deposited in Voice Mail. • When you access your Voice Mailbox, if you have a message, you will • Airtime IS NOT incurred when checking messages from a landline phone. h
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Voice Mail Menu Options 3. Record Menu Voice Mail Menu Options 3 – Record/continue recording message When setting up your voice mailbox for the first time, follow the steps to 44 – Review message establish your security code, record your greeting, and record your name. 5 – Delete message Once this is completed, you can choose to perform other options from the 7 – Assign special delivery options various menus. 1 Send message as urgent 2 Send message as confidential Italicized options are for Voic
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Text / Picture Messaging How to Use Picture Messaging Text Messaging • To send and receive picture messages, you will need a phone Text messaging is easy to use when calling or leaving a voice mai is simply not capable of utilizing picture messaging or MMS (Multi-Media convenient. Text messaging charges are $0.20 per message, sent or received, Messaging Service), and you’ll need to select a picture messag- unless you choose a package. Text messages are short - 160 characters = 1 ing package. me
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Mobile Web / BREW™ / Ringback Tones • If you download too many applications for your phone’s memory, BlueWorks Mobile Web/ BREW™ you will need to remove another application to make room, or you can disable an application for later use. Mobile Web - Information On Demand • Applications are associated with a particular phone - if you change Sign up for mobile web access and log on by selecting the icon phones, you will need to remove the application from your old or web browser option from
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® Mobile Office Solutions / 3G High Speed Data / Bluetooth ® Mobile Office Solutions Bluetooth Wireless Connectivity ® Your need to stay connected – the edge you’ve been looking for. Bluetooth connectivity allows you to hold conversations without BlueWorks Mobile Office Solutions offers you a way to wirelessly connect holding your phone and/or connecting a wired headset to your cel- with voice and data, on the most reliable network available. Now you can ® lular phone. Many phones offer this han
