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Avaya Computer Telephony
Release 1.3
Installation Guide
Issue 1
October 2003
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© 2003 Avaya Inc. Warranty All Rights Reserved. Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In Notice addition, Avaya’s standard warranty language, as well as information While reasonable efforts were made to ensure that the information in this regarding support for this product, while under warranty, is available document was complete and accurate at the time of printing, Avaya Inc. through the follo
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Avaya Computer Telephony Release 1.3 Installation Guide Contents Preface - About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Reason for Reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Document Organization . . . . . . . . . . . . . .
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Contents Private Data and Client Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Chapter 2: Administering the Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Scope of this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Hardware and Software Components . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using the Inf
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Contents Chapter 4: Installing Avaya Computer Telephony TSAPI Client Software . . . . . . . 93 Avaya Computer Telephony Clients and Private Data Versions . . . . . . . . . . . . . . 94 Planning Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 TSAPI Client Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . 96 Avaya Computer Telephony Client Hardware and Software Requir
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Contents Starting the CVLAN Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Starting the CVLAN Server with the Telephony Services Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Starting the CVLAN Server from the Windows Operating System . . . . . . . . . . . . 133 Stopping the CVLAN Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Installing the JTAPI SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Private Data Versions Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Java Client Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . 168 Application Development Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Running JTAPI Ap
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Contents TSAPI Sample Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Appendix A: Avaya Computer Telephony Installed Files . . . . . . . . . . . . . . . . 195 Avaya CT Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 G3PBX D
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Contents Configuration Option 1: PROCR/DLG . . . . . . . . . . . . . . . . . . . . . . . . 238 Configuration Option 2: PROCR/DLG, C-LAN and Data Module . . . . . . . . . . . . 238 IP Address of DEFINITY G3 PBX Driver on Avaya CT Server (Applies to Either Configuration Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Procedure for Setting Up TN795 PROCR to DEFINITY ONE (Option 1) .
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Contents 10 Installation Guide
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Preface - About This Document This document focuses on installing Avaya Computer Telephony software and provides you with: Guidelines for using the online Avaya Computer Telephony documents (Preface, see "Using the Avaya Computer Telephony Documents" on page -19) An overview of Avaya Computer Telephony (Chapter 1: Learning About Avaya Computer Telephony) Procedures for implementing Avaya Computer Telephony by administering the switch and installing the Avaya Computer Telephony softwar
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Preface - About This Document Intended Audience This document is intended for anyone who is responsible for installing and maintaining the Avaya Computer Telephony software. Additionally, this document assumes that the reader has the following knowledge or skills. A basic understanding of CTI, such as the roles of the switch, the server, and client workstations Familiarity with Telecommunications Protocol/Internet Protocol (TCP/IP) addressing A working knowledge of Windows NT, Windows 2
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Document Organization Chapter 4: Installing Avaya Computer Telephony TSAPI Client Software Use this chapter for both planning and completing the tasks associated with installing the Avaya Computer Telephony client software. The planning tasks in this chapter involve determining an effective method for loading multiple clients. Chapter 5: Using CVLAN Use this chapter only if you intend to use a CVLAN (CallVisor PC Local Area Network) application. Chapter 6: Installing JTAPI Client Softw
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Preface - About This Document Conventions Used in This Document The following conventions are used throughout this document. Convention Example Usage bold monospace add station characters that you type exactly as depicted italic monospace modname characters or variables that you substitute plain monospace Port: a non-graphic user interface (GUI) element such as a field name. bold sans-serif Start a mouse selection Product Terminology Throughout this document the terms "Definity" and “Multi
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Related Documents Related Documents Because Avaya Computer Telephony is a software solution that represents the bridge between switching resources and computing resources, this document assumes that you already have the components (hardware and software) that Avaya Computer Telephony joins together or integrates. For this reason, “Related Documents” refers to both switch oriented documents as well as the Avaya Computer Telephony documents that complement this installation guide. For More I
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Preface - About This Document Switch Interface Documents The communications interface between the switch and the server is the DEFINITY LAN Gateway (which resides in the switch). If you use a DEFINITY ECS or Avaya MultiVantage on a DEFINITY Server CSI, the primary resource for the DEFINITY LAN Gateway running on a Multi Application Platform for DEFINTY (MAPD) is: DEFINITY ECS and CallVisor ASAI Applications over MAPD, 555-230-136 (this document is included on the ASAI Documents CD (585-24
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Related Documents Online Documents Avaya Computer Telephony Documents on Your Desktop depicts a desktop view of the Avaya Computer Telephony documents that are provided on the Avaya Computer Telephony CD ROM. If you elected to install the documents on your PC, you can view the Avaya Computer Telephony document icons from your desktop (click Start, point to Programs, Avaya Computer Telephony, Documents). Avaya Computer Telephony Documents on Your Desktop Issue 1 October 2003 17
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Preface - About This Document Document Designations -- Icons, Titles, and File Names The purpose of this section is to familiarize you with the various designations that are used for the Avaya Computer Telephony documents. The previous section identifies the desktop icons for each document. This section associates those icons with the formal document title, and the document file name. The document file name is a convenient document handle that appears in the footer of most of the Avaya Compu
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Related Documents Avaya Computer Telephony Document Icons, Titles and File Names (continued) Icon Title File Name Avaya Avaya MultiVantage CallVisor ASAITECH.PDF MultiVantage ASAI Technical Reference CallVisor ASAI Technical Ref Avaya Avaya MultiVantage CallVisor ASAIPROT.PDF MultiVantage ASAI Protocol Reference CallVisor ASAI Protocol Ref JTAPI Avaya Computer Telephony 1.3 JTAPI.PDF Programmer’s Java Telephony API (JTAPI) Programmer’s Reference Reference JTAPI Client Avaya Computer Teleph
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Preface - About This Document Avaya Computer Telephony G3 PBX Driver and CVLAN Administration and Maintenance (DEFNETM.PDF) Avaya Computer Telephony, Telephony Services Application Programming Interface (TSAPI) for Avaya MulitVantage (DEFPROG.PDF) Avaya Computer Telephony, Telephony Services Application Programming Interface (TSAPI) (TSAPI.PDF) If You Are Developing your own PBX Driver for Avaya Computer Telephony If you are using the Telephony Services server and are developing your ow
