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Avaya 1140E IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.01
Part Code: NN43113-106
Date: October 2010
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© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Revision history Revision history October 2010 Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5. June 2010 Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options, and to add Record on Demand content. June 2010 Standard 05.01. This document is up-issued to support Communication Server 1000 Release 7.0 for UNIStim 4.0. January 2010 Standard 04.02. This document is up-issued to sup
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Revision history January 2009 Standard 02.05. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in section Enabling USB Headset. December 2008 Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call. April 2008 Standard 02.03. This document is up
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Revision history January 2006 Standard 2.00. This document is issued to support Communication Server 1000 Release 4.5 software. November 2005 Standard 1.00. This document is issued to support Communication Server 1000 Release 4.5 software. 5
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Revision history 6
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Contents Contents Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Getting technical documentation . . . . . . . . . . . . . . . . . . . 15 Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Getting help from a distributor or reseller . . . . . . . . . . . . . 15 Getting Help from the Avaya Web site . . . . . . . . . . . . . . . 15 About
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Contents Replacing your narrowband headset with a wideband headset . . 46 Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 49 QoS configuration recommendations . . . . . . . . . . . . . . . . 51 Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 52 Configuring Telep
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Contents Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . 100 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . 112 1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 112 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 113 5. USB D
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Contents Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Using Timed Reminder Recall . . . . . . . . . . .
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Contents Working without interruption . . . . . . . . . . . . . . . . . . . . . . 157 Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Using the Buzz signal . . . . . . . . . . . . . . . . . . . . .
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Contents Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 189 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 190 Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 191 Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 191 Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 193 Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Displaying Room Sta
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Contents Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 13
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Contents 14
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Customer Service Customer Service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation • “Getting technical documentation” on page 15 • “Getting product training” on page 15 • “Getting help from a distributor or reseller” on page 15 • “Getting Help from the Avaya Web site” on page 15 Getting technical documentation To download and print selected technical pub
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Customer Service 16
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About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone Your Avaya 1140E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows self-labeled line/programmable feature keys and context-sensitive soft keys. Figure 1: Self-label
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About the Avaya 1140E IP Deskphone For information about context-sensitive soft keys, see Avaya Features and Services Fundamentals (NN43001-106). Note: Some Avaya 1140E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume • six specialized feature keys:
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About the Avaya 1140E IP Deskphone 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy. • automatic network configuration • Graphical XAS • hearing aid compatibility • wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2). • Accessory Expansion Module port to connect the Avaya 1100 Series Expansion Module For information about using the Expansion Module, see t
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About the Avaya 1140E IP Deskphone Telephone controls Figure 2 shows the Avaya 1140E IP Deskphone. Figure 2: Avaya 1140E IP Deskphone This section describes the controls on your Avaya 1140E IP Deskphone. In some geographic regions, the Avaya 1140E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services). Fwd Context-sensitive soft keys are located below the display ar
