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Norstar Voice Mail 4.0 FAX
Set Up and Operation Guide
Norstar is a trademark of Northern Telecom
© Copyright Northern Telecom 1998
1-800-4 NORTEL
www.nortel.com/norstar
Norstar is a trademark of Northern Telecom.
P0886629 Issue 1.0
Printed in Canada
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COPYRIGHT NOTICE This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation ("License"). If a License has been purchased, it will be enclosed with this copy of Nortel documentation.
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Contents Chapter 1 How to use this guide 1 Introduction 1 How this guide is organized 1 Conventions 2 What appears on the display 2 Prerequisites 2 Other documents 3 Chapter 2 Learning about FAX 5 Introduction 5 How FAX works 5 Who can use FAX 5 About Fax Mail 6 Message Notification 6 About the Virtual fax line 6 About Fax-on-demand 7 Call methods 7 About Fax Answering 7 About Fax Overflow 8 Fax System Group message (Fax Broadcast) 8 About FAX with
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ii Contents Chapter 4 Setting up and maintaining Fax-on-demand mailboxes 25 Introduction 25 About Fax-on-demand Mailboxes 26 Adding a Fax-on-demand Mailbox 26 Changing the parameters of a Fax-on-demand Mailbox 28 Choosing a Fax-on-demand call method 29 Adding a Fax message from a fax machine telephone 31 Adding a Fax message from a disk 32 Recording a Fax-on-demand Mailbox Greeting 34 Deleting and viewing fax selection numbers in a Fax-on-demand Mailbox 36
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Contents iii Dialing Translation Parameters 60 Setting the Dialing Translation Parameters 60 Dialing Translation Table Administration 62 Setting up a Dialing Translation Table 62 Reviewing the entries in the Dialing Translation Table 63 Finding an entry in the Dialing Translation Table 64 Changing an entry in the Dialing Translation Table 65 Deleting a Dialing Translation Table entry 66 Technician Created Dialing Translation Table 67 Creating the Dialing Translation T
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How to use this guide 1 Introduction This guide is intended to lead a System Coordinator through the Norstar Voice Mail FAX set up, and continue as an ongoing reference aid. This chapter tells you what to expect as you read this guide, and how information is presented. How this guide is organized The Norstar Voice Mail FAX Set Up and Operation Guide is organized according to chapters that cover: How to use this guide – provides a brief overview identifying the
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2 How to use this guide Conventions As you work with this guide, you will notice that conventions are used to represent the words that appear on the Norstar two-line display telephone. Display command line text Any word or prompt that is part of the first line of the display appears in a different text. Example: Pswd: When you see a word in a different text, it represents the action you must take to proceed. Display button options text Words in the second line of
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How to use this guide 3 You must also have a good working knowledge of Norstar Voice Mail and Custom Call Routing. This guide assumes you know how to operate the different Norstar Voice Mail Feature Codes, are aware of Norstar Voice Mail programming, and know the Norstar Voice Mail terminology. Other documents For more information about FAX or Norstar Voice Mail, refer to the: • Norstar Voice Mail FAX Installation Guide • Norstar Voice Mail FAX User Guide • Norstar Vo
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Learning about FAX 2 Introduction Norstar Voice Mail is a fully automated receptionist service that offers call routing and message taking services. FAX works with Norstar Voice Mail to provide incoming and outgoing fax capability. This chapter describes how FAX works and explains: • How FAX works • Who can use FAX • About Fax Mail • Message Notification • About the Virtual fax line • About Fax-on-demand • About Fax Answering • About Fax Overflow • Fax System Group message (Fax Broa
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6 Learning about FAX About Fax Mail A fax document in a mailbox (with or without a voice introduction) is called a Fax message. Fax messages can be either voice introduced or non-voice introduced. This means the caller can leave a Fax message in a mailbox with or without an introductory message. The Fax message can later be retrieved by the mailbox owner and printed on a fax machine. An average Fax message, consisting of text only, uses 10 seconds of mailbox message time p
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Learning about FAX 7 To add a fax line to an existing mailbox, refer to the Norstar Voice Mail Set Up and Operation Guide. About Fax-on-demand The Fax-on-demand feature allows a caller to retrieve documents that are stored in Norstar Voice Mail. These documents must be stored in special mailboxes called Fax-on-demand Mailboxes. A Fax-on-demand Mailbox contains a greeting and the documents you have stored. Documents stored in a Fax-on-demand Mailbox can be printed on any fax
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8 Learning about FAX About Fax Overflow A Fax Overflow mailbox is a mailbox for your fax machine. If the fax machine cannot answer an incoming fax call, Norstar Voice Mail answers the call and temporarily stores the Fax messages in the Fax Overflow mailbox. Later, when the fax machine is ready to print, Norstar Voice Mail will send the stored Fax messages to the fax machine. If Norstar Voice Mail cannot send the Fax messages on the first attempt, it will attempt to send the document
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Learning about FAX 9 About FAX with CCR Fax-on-demand can be used with Custom Call Routing (CCR) Trees. The Fax-on-demand functionality can be added to the CCR Tree by assigning the appropriate mailbox to a CCR Point. You can assign a Personal mailbox to a Leave Message Point. Incoming callers can then leave Fax messages in this Personal mailbox. To use Fax-on-demand, add a Fax Point to the CCR Tree and then assign a Fax-on- demand Mailbox to that Point. An incoming caller
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Setting up and maintaining FAX 3 Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining FAX. This chapter describes these tasks. Setting up and maintaining FAX involves: • Entering characters using the Norstar Dialpad • Setting the FAX System parameters • Changing the FAX System parameters • Adding a Fax Overflow Mailbox • Changing the Fax Overflow Mailbox parameters • Deleting a Fax Overflow Mailbox • Adding a Fax System Group List • Adding fax m
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12 Setting up and maintaining FAX Entering characters using the Norstar Dialpad You will enter characters on your Norstar dialpad to add the Fax Answering extension name, the Fax-on-demand mailbox name, the Fax Overflow Mailbox name, and a new member’s name to a Fax System Group List. The first time a numeric key is pressed, the Norstar set displays the first assigned letter. A second press of the same key changes the displayed letter to the second letter, and so on, cycling around to the
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Setting up and maintaining FAX 13 Assigning a FAX System Station Identification name The FAX System Station Identification name is a text name that can be up to 16 characters. The FAX System Station Identification name can be a company name, a department, a location, number, or any other name. The name is transmitted to external fax machines at the beginning of all Fax messages. The FAX System Station Identification name will also be printed in the fax machine’s log files. The FAX System S
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14 Setting up and maintaining FAX 7. Enter the Fax Answering extension number. The Fax Ext: RETRY QUIT Answering extension must be a valid Norstar DN. The Fax Answering extension can be set up with a Fax Overflow Mailbox for improved performance. Refer to "Adding a Fax Overflow Mailbox" on page 16. Note: The call is disconnected if the Fax Answering extension rings busy, does not answer the incoming call, or is not equipped with a Fax Overflow Mailbox. 8. Press NEXT. Fax ext:
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Setting up and maintaining FAX 15 18. Press ¤ to end this programming session. Each time a Fax message’s retry limit is reached, Norstar Voice Mail stops attempting to send the message and a non-delivery alarm message is generated. The messages that failed to be sent are shown in the non-delivery alarm message. The alarms will continue until the problem has been solved. Most delivery alarms are caused by fax machine problems such as a paper jam or the fax machine running out of paper. C
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16 Setting up and maintaining FAX Adding a Fax Overflow Mailbox A Fax Overflow Mailbox is a mailbox for your fax machine. If the fax machine cannot answer the incoming fax call, the call is answered by Norstar Voice Mail. The Fax messages received are stored in the Fax Overflow Mailbox. When the fax machine is ready to accept fax calls, Norstar Voice Mail will send the stored Fax messages to the fax machine. A Fax Overflow Mailbox should be added to each fax machine connected to the Norstar
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Setting up and maintaining FAX 17 13. Press CHNG. Interval:1 OK 14. Enter the retry interval time and press OK. Interval: RETRY The default retry interval time is 1 minute. This is a two-digit field. The retry interval time is a value between one and 60 minutes. 15. Press OK. Interval:3 CHNG Repeat these steps for each new Fax Overflow Mailbox you want to add. 16. Press ¤ to end this programming session. When the retry limit is reached for a Fax message, th
