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USER GUIDE
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Contents ABOUT YOUR PHONE .................................................................................................. 1 TIPS FOR YOUR COMFORT AND SAFETY ................................................................. 3 CUSTOMIZING YOUR PHONE ...................................................................................... 4 Ringer Control ........................................................................................ 4 Handset Receiver Volume Control.......................
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USING ADVANCED FEATURES ................................................................................. 23 Account Codes...................................................................................... 23 Callback............................................................................................... 23 Call Park .............................................................................................. 24 Call Park - System.......................................................
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ABOUT YOUR PHONE The 5215 IP Phone has ten fixed-function keys ( SUPERKEY, HOLD, TRANS/CONF, CANCEL, REDIAL, SPEAKER, MESSAGE, MICROPHONE and ) and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as: Feature keys (for example, Swap ). You can program feature keys from your phone. Your administrator can also program feature keys. Speed Call keys. You can program speed call
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1. Display 2. Message Waiting Indicator 3. Fixed-Function Keys 4. Volume Control 5. Programmable Feature Keys Telephone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on/fast off Designation Card Write the name of the feature keys on the designation card (use the side of the card without arrows). Use the slot behind the plastic cover at the bottom of the
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TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous
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CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press or . To adjust the Ringer Pitch while the set is idle: 1. Press SUPERKEY. 2. Press # until "Ringer Adjust?" appears. 3. Press * for Yes. 4. Press * to adjust the ringer pitch. 5. Press or . 6. Press # to save. 7. Press SUPERKEY. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: Press or . Speaker Volume Control To adjust
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Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key. 3. Press SUPERKEY. To program a feature key: 1. Dial *47. 2. Press an unused personal key. 3. Dial the feature code for the desired feature key. 4. Press CANCEL. -5-
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Feature Code Feature Key 01 Call Forward 02 Account Code 03 Do Not Disturb 04 Auto Answer 05 Music 06 Direct Page 07 Paging - PA 08 Pickup 09 Campon 10 Callback 11 Swap 12 Privacy Release 13 Intrude 14 Night Answer 15 Forward Call 18 Release 19 Single Flash 20 Double Flash 21 Headset Mode 22 Headset Mute 23 Call Park 24 System Park 25 Call Forward Always Toggle 26 Call Forward Busy Toggle 27 Call Forward No Answer Toggle 28 Call Forward Busy/No Answer Toggle Language
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MAKING AND ANSWERING CALLS If your telephone system operates as a PBX, the Prime Line can be used for both incoming and outgoing calls. Outgoing calls require dialing a line access code (usually "9") followed by the telephone number. In a key telephone system (KTS), the Prime Line is used for internal (Intercom) calls only. Outgoing calls require the use of Line keys. Make a Call - PBX 1. Lift the handset. 2. Dial the extension number or a line access code (usually "9") and the telepho
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Answer a Call Lift the handset. -OR- Press the flashing Line Appearance key and lift the handset. Note: The Auto-Latch Microphone feature described elsewhere in this guide allows you to answer and respond to internal calls handsfree. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. -8-
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Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY. 2. Press # until "Personal Keys?" appears. 3. Press * for Yes. 4. Press a personal key that isn't a line key. 5. Press * to change the key. 6. Do one of the fo
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Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *52. 3. Enter an index number between 1 and 5. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *51. 3. Enter an index number between 1 and 5. 4. Enter "9" or other digit(s) used to access an outside line (if required) followed by enter the telephone number. Press HOLD between digits to create a one-second pause during dialing - press HOLD more than once to lengthe
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Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the speaker and the microphone. To hang up while using Handsfree Operation: Press SPEAKER. To temporarily disable the microphone during a Handsfree conversation: Press MICRO
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Auto-Answer To enable or disable Auto-Answer when you are using a headset: Press the Auto-Answer feature key. To answer a call when you hear ringback: Communicate by using the speaker and the microphone. To terminate a call: Press CANCEL. -OR- Wait for the caller to hang up. CALL HANDLING Hold To place a call on Hold: Press HOLD. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: Press th
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Hold and Page The Hold and Page feature allows you to put a call on hold and page without having to use a feature key or code. You can also page after parking a call; see Call Park - Specific Orbit. To place a call on hold and page: 1. Press the red HOLD key twice. 2. Make the page. To place a call on hold and not page: 1. Press the red HOLD key. 2. Press any key except for the red HOLD key. The call is on hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial
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Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF. 2. Dial the number of the next party 3. Wait for an answer. 4. Press TRANS/CONF. To leave a Conference: Hang up. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number. To alternate between the two parties: Press Swap/Trade. -14-
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Call Forward Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer. "When Set's Busy?" redirects
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Call Forward (Enhanced) Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer. "When Set's Busy?
