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• Make sure you are using the Ethernet cable, not the DSL cable. The Ether- net cable is thicker than the standard telephone cable. • Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC. • Make sure the Ethernet cable is securely plugged into the Ethernet port on the DSL Gateway. • Try another Ethernet cable if you have one available. Ethernet • Make sure you have Ethernet drivers installed on the PC. 1,2,3,4 • Make sure the PC’s TCP/IP Properties for the Etherne
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Support Answers to many frequently asked product-related questions, as well as full product documen- tation with advanced configuration instructions, are also available on-line at: http://broadband.motorola.com/consumers/support/default.asp?supportSection=blank Note the serial number (SN:) of your Gateway. It is located on the label on the bottom of the Gateway below the model number. You will need the Gateway’s serial number if you need to call for technical support. 20 ENGLISH
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User Manual
®
The Motorola Netopia 2247-N8
DSL Gateway
4-port Ethernet, 802.11b/g/n Wi-Fi
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Safety Information IMPORTANT SAFETY INSTRUCTIONS – POWER SUPPLY INSTALLATION. Connect the power supply cord to the power jack on the Motorola Gateway. Plug the power supply into an appropriate electrical outlet. CAUTION: Depending on the power supply provided with the product, either the direct plug-in power supply blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is impor- tant that the direct plug-in power supply, socket-out
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1 Checklist ® Thank you for selecting the Motorola Netopia 2247-N8 DSL Gateway. This guide will help you set up and configure your network. Check your package contents. It should contain the items shown here: M Motorola Gateway CD & User Manual Power Supply Telephone Cable Ethernet Cable If you don’t have everything, contact your supplier immediately. 3 ENGLISH
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2 Connections 1. Decide on a location for the Gateway. Put the Gateway near a power source, a DSL wall outlet, and in a location where air can circulate freely around it. 2. Power the Gateway. Connect the power supply to the power jack on the back panel of the Gateway. Then, plug the power supply into an electrical outlet. Turn on the Power switch. The Power LED should light solid green. ® 3. Insert the Motorola Netopia CD into your CDROM drive. ® The Motorola Netopia Instal
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When all of your connections are made, your network may look like this: Rear View Ethernet Ports WPS DSL Port Pushbutton Power Switch DC Power 4. Enable Wireless Protected Setup (WPS) on your Wi-Fi devices. Adding wireless clients to your network is easier using Wireless Protected Setup (WPS). Older, non-WPS clients can still be added to the network by configuring them the stan- dard way with WPA-PSK. Make sure your wireless clients are running. Press the WPS push-button to begin the
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When all of your connections are made, the status LEDs on the front of your Motorola IAD Gateway will light, according to the following diagram: Front View Power Activity Ethernet 1, 2, 3, 4 Internet DSL Wireless WPS USB LED Behavior Green when power is on. Red if device malfunctions; flashes red when updat- Power ing embedded software. Solid green when connected. Flash green when there is activity on the LAN. Ethernet 1, 2, 3, 4 Flashes green when there is activity o
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LED Behavior Solid green when WPS is successful. WPS Not currently used. USB Flashes green when training. Solid green when trained. DSL Green when device is connected. Flashes green for activity on WAN port. Internet Off = The device is not powered or the broadband connection is not present; Flashing green = Inbound Internet activity seen from the broadband connec- Activity tion 7 ENGLISH
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3 Device Configuration You can access the configuration pages at any time as follows: 1. Run a Web browser, such as Firefox, Safari, or Microsoft Internet Explorer, and enter http://192.168.1.254 in the URL Address text box. Press Return. (If your ISP’s Configuration Worksheet tells you to use an IP address other than 192.168.1.254 to log in, enter http://< ip-address>.) 2. The browser displays the Welcome page. • You can choose Unrestricted LAN Access. 8 ENGLISH
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If you choose Unrestricted LAN Access, any user connected to your network can access ® and administer the Motorola Netopia Gateway’s configuration pages. Or, • For security, you may create and enter an Administrative password for accessing the ® Motorola Netopia Gateway. • The administrative User name is admin. • The initial Password can be whatever you choose, from one to 32 characters long. This user name and password are separate from the user name and password you might use
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Record your subscriber information here for future reference: Required Information Your entries: Your Telephone number: (example: joesurfer@serviceprovider.com) Your ISP Username: Your ISP Password: Support desk number - Service Provider support contact information: Congratulations! Your connection is up and running and you should be able to browse the Inter- net by typing a URL address in your browser’s Address text box or by selecting any of your favorite bookmarks. Should you
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Client Configuration Your Gateway serves Dynamically-assigned IP addresses by default. Be sure to configure each computer connected to your Gateway to accept a Dynamically-assigned IP address, commonly referred to as DHCP. Microsoft Windows: Step 1. Navigate to the TCP/IP Properties Control Panel. a. Windows 98, 2000, and ME versions follow a path like this: Start menu -> Settings -> Control Panel -> Network (or Network and Dial- up Connections -> Local Area Connection ->
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c. Windows Vista is set to obtain an IP address automatically by default. You may not need to configure it at all. To check, open the Networking Control Panel and select Internet Protocol Version 4 (TCP/IPv4). Click the Properties button. The Internet Protocol Version 4 (TCP/IPv4) Properties window should appear as shown. If not, select the radio buttons shown above, and click the OK button. 12 ENGLISH
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Macintosh Mac OS 9 or Mac OS X: Step 1. Access the TCP/IP or Network control panel. a. Mac OS 9 follows a path like this: Apple Menu -> Control Panels -> TCP/IP Control Panel b. Mac OS X follows a path like this: Apple Menu -> System Preferences -> Network Step 2. Select Built-in Ethernet Step 3. Select Configure Using DHCP Step 4. Close and Save, if prompted. 13 ENGLISH
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FAQs Q: Why is my DSL light flashing green? A: A flashing green light indicates that no cable is attached to the DSL port or that the ® Motorola Netopia Gateway is negotiating a connection. A solid green DSL light indicates that an internet connection is established. If your DSL light does not become solid green, verify that the connection from the Motor- ® ola Netopia Gateway’s DSL port to the telephone/DSL jack is secure. If the connection is secure, contact your ISP (Internet Service Provi
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® Q: What is the default IP address of my Motorola Netopia Gateway? ® A: The default IP address of the Motorola Netopia Gateway is 192.168.1.254. You may access the WebUI configuration pages by typing http://192.168.1.254 URL into your browser. ® Q: I made some configuration changes in my Motorola Netopia Gateway and the changes have not taken effect. ® A: Any configuration changes made to the Motorola Netopia Gateway require a save and restart before they take effect. ® Q: How do I access
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Basic Troubleshooting This section gives some simple suggestions for troubleshooting problems with your Gateway’s initial configuration. Before troubleshooting, make sure you have • plugged in all the necessary cables (see “Connections” on page 4); and • set your PC’s TCP/IP controls to obtain an IP address automatically (see “Client Configu- ration” on page 11). The first step in troubleshooting is to check the status indicator lights (LEDs) in the order out- lined below. Front View Power Act
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LED Function Summary Power DSL Internet Unlit No power No signal Not connected Solid Green Power on DSL line synched with Connected to the Inter- the DSLAM net Flashing Green N/A Activity on the DSL Transmitting or receiv- cable ing data on the WAN port Solid Red System malfunction N/A N/A Flashing Red Updating embedded N/A N/A software Ethernet 1, 2, 3, 4 WPS Wireless Unlit No signal No wireless signal No wireless signal Solid Green Synched with Ethernet WPS exchange with N/A card client is s
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If a status indicator light does not look correct, look for these possible problems: If LED is Possible problems not Lit • Make sure the power switch is in the ON position. • Make sure the power adapter is plugged into the DSL Gateway properly. Power • Try a known good wall outlet. • Replace the power supply and/or unit. • Make sure that any telephone has a microfilter installed. • Make sure that you are using the correct cable. The DSL cable is the thin- ner standard telephone cable. • Make su
