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1005r Server Maintenance and Diagnostics
CallPilot
Release 4.0
Document Number: 555-7101-512
Document Version: Standard 1.10
June 2007
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Standard 1.10 Copyright © 2007 Nortel Networks. All Rights Reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. The
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June 2007 CRYSTAL REPORTS is a trademark of Seagate Software Inc. EUDORA is a trademark of Qualcomm. eTrust and InoculateIT are trademarks of Computer Associates Think Inc. DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation. GROUPWISE and NOVELL are trademarks of Novell Inc. LOGITECH is a trademark of Logi
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Standard 1.10 WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a trademark of Intel, Inc. All other trademarks and registered trademarks are the property of their respective owners. Information for Japan Japan Denan statement The following applies to server models 703t and 1002rp: Warning Please be aware of the following while installing the equipment: Please use the connecting cables, power cord, and AC adaptors shipped with the equip
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June 2007 This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. 1005r Server Maintenance and Diagnostics 5
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Standard 1.10 6 CallPilot
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Publication history June 2007 CallPilot 4.0, Standard 1.10 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. April 2007 CallPilot 4.0, Standard 1.09 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. April 2007 CallPilot 4.0, Standard 1.08 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. January 2007 CallPilot 4.0, Standard 1.07 of the 1005r Server Maintenance and Diagnostics guide is
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Publication history Standard 1.10 8 CallPilot
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Task List To run the startup test ..................................................................... 27 To run the POST ............................................................................. 29 To determine why the server fails to boot to Windows.................... 35 To determine why CallPilot fails to come into service ..................... 35 To use the operating system Event Viewer..................................... 43 To run the ipconfig command from Windows....................
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Task List Standard 1.08 To replace the DVD combo drive .................................................. 127 To replace the DIMM cards........................................................... 130 To replace the software feature key.............................................. 133 To verify the RAID firmware version.............................................. 137 To upgrade or downgrade the RAID firmware............................... 138 To configure an LSI320-1 RAID system................
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Contents 1 How to get Help 15 2 Outlining maintenance and diagnostics activities 17 1005r server features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3 Troubleshooting your CallPilot system 25 Startup diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Basic hardware check . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Standard 1.10 Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Viewing the last diagnostics result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . .
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June 2007 Contents Locating the voice processing boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Replacing an MPB96 board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Upgrading to high capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 11 Maintaining the BIOS and system board firmware 185 Configuring the 1005r BIOS and
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Contents Standard 1.10 14 CallPilot
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Chapter 1 How to get Help This chapter explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can: download software, documentation, and product bulletins search the Technical Support W
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How to get Help Standard 1.10 www.nortel.com/callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor o
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Chapter 2 Outlining maintenance and diagnostics activities In this chapter 1005r server features 18 Maintenance and diagnostics overview 22 1005r Server Maintenance and Diagnostics 17
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Outlining maintenance and diagnostics activities Standard 1.10 1005r server features Note: To comply with the EU (European Union) RoHS directive, some of the part numbers now contain an E5 or E6 suffix. For example, part number NTRH2014 is now NTRH2014E6. The part numbers in this guide do not contain a suffix. Front control panel and features The following diagram shows the front view of the 1005r server chassis with the bezel cover removed. When the bezel cover is on, the DVD connections,
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June 2007 Outlining maintenance and diagnostics activities Figure 1: Front panel controls Label Control or feature Label Control or feature A Power switch L HDD1 activity B Reset switch M HDD0 activity C Critical alarm LED N DVD/CD/CDRW LED and eject button D Major alarm LED O Front connection to comm 2 serial port E Minor alarm LED P USB 2 F Power alarm LED Q Electrostatic discharge (ESD) connection G NMI switch (not used) R Hard drive 1 pull handle 1005r Server Maintenance and Diagnostics 1
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Outlining maintenance and diagnostics activities Standard 1.10 Label Control or feature Label Control or feature H ID switch S Hard drive 1 release lever I ID LED T Hard drive 0 pull handle J NIC activity LED U Hard drive 0 release lever K Status LED Back panel controls and features The following diagram shows the back panel controls. The features on the right are the AC power supply banks. The PCI card brackets are in the middle of the back panel while the connectors and ports are along the
