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Part No. P0990474 03
CallPilot Mini/CallPilot 150
Installation and Maintenance
Guide
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2 Copyright © 2001 Nortel Networks All rights reserved. May 17, 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA
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3 Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 About the buttons on your telephone . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Chapter 3 Preparing to install the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . 21 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Electrical service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Opening the kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5 Chapter 7 Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Resetting passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Resetting the system administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Resetting the password using a telephone (CallPilot Mini & CallPilot 150) . . . . . . . 49 Resetting the password using a tele
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6 Inactive feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Time on the CallPilot Mini/CallPilot 150 does not match the time on the telephone system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 LED error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 LED 1 is blinking quick
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7 Figures Figure 1 Inside the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Figure 2 Mounting the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Figure 3 CallPilot Mini/CallPilot 150 connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Figure 4 Connecting the EMC Kit to the CallPilot Mini cables . . . . . . . . . . . . . . . . . . . . . 26 Figure 5 Ethernet crossover cable
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8 P0990474 03
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9 Tables Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Table 2 CallPilot features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Table 3 Compatible Meridian 1 systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Table 4 Compatible Norstar KSU systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Table 5 Port A and Port B Pinouts . . . . . . . .
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10 P0990474 03
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11 Preface The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system. Before you begin This guide is intended for install technicians. This guide assumes that you have a working knowledge of the telephone system on which you are installing the CallPilot Mini/CallPilot 150. Text conventions This guide uses the following text con
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12 Preface About the buttons on your telephone This guide shows the Business Series Terminal buttons. Table 1 shows which buttons to use on the different types of Nortel Networks telephones. Table 1 Telephone buttons M7100, M7208, M7100N, M7208N, Button Name T7100, T7208, T7316 M7310, M7324 M7310N, M7324N Feature ≤ ƒ ƒ Handsfree ¬ © © Mute © © © Hold ≥ ˙ ˙ Volume Control √ √ √ Release ® ® ® You can enter ≤, ƒ or ƒ and the code to use a feature. For example: Press ≤·°⁄ to access your
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Preface 13 Nortel Networks Call Center Reporting Set Up and Operation Guide Provides instructions for setting up the Call Center Reporting feature on CallPilot 150. How to Get Help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#. Website: http
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14 Preface email: emeahelp@nortelnetworks.com CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777 email: csrmgmt@nortelnetworks.com APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetworks.com P0990474 03
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15 Chapter 1 How to use this guide This guide explains: what CallPilot Mini/CallPilot 150 is how to install CallPilot Mini/CallPilot 150 how to initialize CallPilot Mini/CallPilot 150 how to troubleshoot CallPilot Mini/CallPilot 150 How to use this guide Chapter 1, “How to use this guide” explains the contents of this guide and the conventions it uses. Chapter 2, “System overview” provides a functional overview of the CallPilot Mini/CallPilot 150. Chapter 3, “Preparing to install the C
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16 Chapter 1 How to use this guide How the instructions are presented The tasks in this book are presented as step-by-step instructions, in the order you must carry them out. Warning and caution symbols Sometimes you will see symbols warning you to be careful. These symbols include: Note: alerts you to steps that are complicated or critical. Caution: alerts you to situations where you may damage the equipment. Warning: alerts you to situations where there is the possibility of injuring
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17 Chapter 2 System overview About CallPilot Mini/CallPilot 150 The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system. CallPilot Mini offers connection to a compatible Meridian 1 telephone system voicemail with a CallPilot interface up to eight voice channels CallPilot 150 offers connection to a compatible Norstar te
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18 Chapter 2 System overview Compatibility Meridian 1 systems compatible with CallPilot Mini The CallPilot Mini can connect to these Meridian 1 telephone systems: Table 3 Compatible Meridian 1 systems Meridian 1 system Compatible software version Option 11C X11 release 22 or higher Option 11C Mini X11 release 22 or higher Norstar systems compatible with CallPilot 150 The CallPilot 150 can connect to these Norstar telephone systems: Table 4 Compatible Norstar KSU systems Norstar syst
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Chapter 2 System overview 19 Figure 1 Inside the CallPilot Mini/CallPilot 150 Cable entry slot Cable trough Power 9V DC Port A TCM 1, 3 Port B TCM 2, 4 Ethernet port Serial port Status indicator lights Top PCMCIA slot Bottom PCMCIA slot PCMCIA slots The CallPilot Mini/CallPilot 150 has two PCMCIA slots. The bottom slot is used for the feature cartridge. The feature cartridge is the device that stores the CallPilot software, greetings and voice messages. The top slot is used durin
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20 Chapter 2 System overview Voice message storage The voice message storage is the amount of memory that CallPilot Mini/CallPilot 150 has to store greetings and voicemail messages. The CallPilot Mini/CallPilot 150 provides 24 hours of voice message storage. With the optional message storage upgrade, the CallPilot Mini/CallPilot 150 provides 59 hours of voice message storage. Power An external power supply provides 9V DC for the CallPilot Mini/CallPilot 150. Use only the power supply
