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Telecommunication Systems Division Digital Business Telephone Systems Digital Single Line Telephone User Guide May 1999
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© Copyright 1999 Publication Information Toshiba America Information Systems, Inc., Telecommunication Toshiba America Information Systems, Inc. Systems Division, reserves the right, without prior notice, to revise this Telecommunication Systems Division information publication for any reason, including, but not limited to, All rights reserved. No part of this manual, covered by the copyrights utilization of new advances in the state of technical arts or to simply hereon, may be reproduced i
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Contents Introduction Organization ........................................................................................................................v Conventions .......................................................................................................................vi Chapter 1 – The Grand Tour Buttons ................................................................................................................................2 LED Indicators .............................
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Contents Chapter 2 - Features Verified Account Codes ................................................................................................10 Voluntary Account Codes ..............................................................................................10 Automatic Busy Redial (ABR) .........................................................................................11 Automatic Call Distribution (ACD) .........................................................................
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Contents Chapter 3 - Toshiba Voice Mail Systems Chapter 3 – Toshiba Voice Mail Systems Setting Call Forward .........................................................................................................41 Voice Mail Identification Code .....................................................................................41 Call Forward To Toshiba Voice Systems ......................................................................43 Voice Mail Message Retrieval .........................
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Contents Chapter 3 - Toshiba Voice Mail Systems iv Strata DK Digital Single Line Telephone 5/99
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Introduction This guide provides instructions for operating the DKT2001 Digital Single Line Telephone (SLT) for Strata DK Systems. These systems include: DK14 DK16e/DK16 DK40i/DK40 DK424/DK280 (Release 3.0 or higher) Organization This guide is divided as follows: Chapter 1 – The Grand Tour describes the buttons, LEDs and volume controls of the DKT2001 telephone. Chapter 2 – Feature Operation provides descriptions and operating procedures for all of the features available with DKT2
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Introduction Conventions Appendix A – Access Codes provides CO Line Access Codes, Paging Group Codes, Feature Access Codes, and Speed Dial Access Codes. Appendix B – Centrex Application describes the Centrex features which may be available with your Strata DK system. Conventions ➤ Denotes a procedure The left column gives The right column gives the immediate response to you the single or your action. This column also includes additional numbered steps you need notes and comments. to perf
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The Grand Tour 1 This chapter familiarizes you with the controls and indicators located on your Strata DKT2001 Digital SLT. Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate and all features are accessed with a feature button or a brief access code. Strata DK Digital Single Line Telephone 5/99 1
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The Grand Tour Buttons Buttons Strata DKT2001 telephones come with six fixed buttons (see Figure 1). The functions of each of the buttons are described in Table 1. Two of the buttons ( and ) have LEDs which indicate various line or call states. See Table 2 for descriptions of the Line LED indicators. Figure 1 Digital Single Line Telephone (DKT2001) Table 1 Fixed Button Definitions Button Definitions Used to answer and place calls. This button is your [PDN]. It is not a CO line
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The Grand Tour LED Indicators LED Indicators The button has an LED that flashes at varying rates to indicate line or call status (see Table 2). The button’s LED indicates a message is waiting. Table 2 LED Indicators Your Station Other Station Use Interval Rates 2 seconds on, 1/8 second off— Line In Use (access outside line) steady 1/8 second ON/OFF 1 second on at 10 pulses/second—1 one second ON/ Incoming Call (while ringing) second OFF OFF 4 pulses/second for 1/8 second ON/ 1/2 secon
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The Grand Tour Volume Controls Volume Controls Your telephone has
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buttons to increase and decrease ring tone and handset volume levels. You must hold down either button for at least 1/8 second for any volume change to occur. If you continually hold down either button, the volume continually changes about every half second until the level limit is reached. You hear ring tone as long as you press a Volume button when your telephone is idle. The method for changing feature volume
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Features 2 This chapter explains how to use the features on your DKT2001 telephone. There is a Quick Reference section for basic telephone use, followed by the features in alphabetical order. Before You Begin If you are a new user of the Strata DKT2001 telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. Automatic Line Selection You have Automatic Line Selection, if you hear dial tone and the Line LED lights steady. ➤ Lif
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Features Before You Begin to answer the ringing call. Ringing Line Preference is enabled in system programming. Incoming Call Ringing Patterns Your telephone ringing pattern is set in system programming. Some systems may use the internal call ring pattern—one second ON, three seconds OFF—for incoming outside calls. A distinct outside call ring pattern—0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON, three seconds OFF—is available. Feature Codes Your telephone may not have all of the fe
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Features Quick Reference Quick Reference Making an Internal Call You hear internal dial tone. 1. Lift the handset ...or lift the handset and press . 2. Dial the desired station number. Making an Outside Call You hear internal dial tone. 1. Lift the handset ...or lift the handset and press . See Table 4 on Page 46. 2. Enter a CO line number access code. You hear dial tone after entering the access code. 3. Dial the desired telephone number. Strata DK Digital Single Line Telephone 5/
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Features Quick Reference Making an Outside Call Using ISDN If your Strata DK telephone system has Integrated Services Digital Networking (ISDN) features, you can make calls using this advanced service. See your System Administrator regarding your system’s capabilities. You hear internal dial tone. 1. Lift the handset ...or lift the handset and press . See Table 4 on Page 46. You hear dial tone after entering the access 2. Enter a CO line code. number access code. Your call rings through
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Features Account Code Calls Account Code Calls Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction applications. The system records the Account Codes and can print the codes and other call details on a Station Message Detail Recording (SMDR) report. Forced Account Codes Some applications may require that you enter an Account Code, called a Forced Account Code, before dialing a telephone number. Forced Account Codes can be recorded for outgo
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Features Account Code Calls Verified Account Codes Some Strata DK systems verify the numbers entered when you enter Forced or Voluntary Account Codes. These are called Verified Account Codes. Voluntary Account Codes Voluntary Account Codes are optional and can be entered anytime after accessing a CO line or during a call. An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers out
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Features Automatic Busy Redial (ABR) Automatic Busy Redial (ABR) After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be enabled on some (or all) lines in your system—depending on the telephone line type connected. It also may not be enabled for your station. ABR is not attempted while your stati
